General Clerk Resume

SUMMARY

Proven results in identifying and contributing solutions to company - wide issues through the use of best practices and processes in a performance driven/time sensitive environment.
Solid planning skills, with the ability to manage and prioritize project needs.
Skillful in developing and maintaining an excellent relationship with both internal and external customers through effective communication.
Excellent analytical and problem solving skills with meticulous detail/follow- through.
Comprehensive knowledge in the following software programs and operating systems: Microsoft Outlook, Excel, Word.

PROFESSIONAL EXPERIENCE

General Clerk

Confidential

Responsibilities:

Provide daily support to individuals with the Affordable Care Act screening process.
Verify demographic information of applicants.
Offer information on other resources or coverage for those who are not eligible.
Effectively provide one call resolution by fully and accurately addressing customers concerns.
Responsible for maintaining, responding, researching, tracking problems and escalated issues until resolution.
Provide exceptional customer service to 80-120 customers' on a daily basis through an auto dialer.
Worked effectively in a fast paced, constantly changing environment.
Recognized for consistently delivering outstanding service resulting in a high level of customer satisfaction and preventing potential escalation.

General Clerk

Confidential

Responsibilities:

Provide daily support to individuals with the Affordable Care Act screening process.
Verify demographic information of applicants.
Offer information on other resources or coverage for those who are not eligible.
Effectively provide one call resolution by fully and accurately addressing customers concerns.
Responsible for maintaining, responding, researching, tracking problems and escalated issues until resolution.
Provide exceptional customer service to 80-120 customers' on a daily basis through an auto dialer.
Worked effectively in a fast paced, constantly changing environment.
Recognized for consistently delivering outstanding service resulting in a high level of customer satisfaction and preventing potential escalation.

Mortgage Loan Processor

Confidential

Responsibilities:

Specialized in complete mortgage loan and financial loan institution servicing.
Cured problem loans by providing a full range of structured counseling.
Effectively resolved escalated customer issues by thoroughly researching customers account.
Accurately addressed all concerns presented with a goal of one call resolution in a high volume, performance driven call center.
Maintained a working knowledge of FCRA, FDCPA and RESPA guidelines.