SUMMARY

• Around 8 years of IT professional and progressive experience including 6+ years of experience as a (SFDC) Salesforce CRM Administrator, Developer and 1 year as a Java Developer for various business domains like Finance, Sales, Health Care Domain like Insurance, Claims, Enrollment, and Credit Card tracker.
• Expert level understanding of Salesforce CRM platform and its Development Life Cycle.
• Experience in sales cloud and service cloud.
• Extensive experience in customization, configuration, integration, Eclipse IDE, Apex, Visual Force and integration tools like Apex Data Loader, Cast iron etc.
• Expertise in Salesforce technologies like Visual force, Web services, APEX and API's.
• Successfully Developed and Consumed SOAP Web services.
• Good experience with Administration, Configuration, Customization, Development and support experience on Salesforce.com Platform.
• Experience with Salesforce Lightning UI. Developed a few Lightning components. Created Lightning apps as well.
• Experience with skills like Analysis, Design and Development, Customization, Testing, Implementation, and maintenance of network support and various applications.
• Proficient in designing of Custom objects, Custom components, Custom fields, Role based page layouts, Custom Tabs, App Exchange Package & Custom Application, Sandbox data loading and for implementing web services in the application for access to data from different users.
• Extensive working experience in Creating Roles, Profiles, Page Layouts, Record Types, Assignment Rules, Validation Rules, Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, Approval and Workflow
• Hands - on experience in various phases Software Development Life Cycle (SDLC) and Agile Methodology.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Extensive experience of capturing and analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships
• Experienced in Business Requirements definitions and Analysis, translating the complex business needs into clear and concise Business Requirements Documents (BRD) and Functional Requirements Documents.
• Excellent verbal and written communication skills combined with interpersonal and conflict resolution skills and possesses strong analytical skills.
• Quick learner and proactive team member with effective communication skills and Leadership capabilities.
• Accustomed to working in both small and large team environments.
• Ability to work in a fast-paced environment with changing priorities.

TECHNICAL SKILLS

• Salesforce.com Development
• Apex Language, Apex Trigger, Apex
• Class & Apex REST and SOAP
• Web Services, SOQL, SOSL,
• Visual Force (Page, Component & Controllers),
• HTML, Lightning Components, Lightning apps.
• Salesforce.comAdministration
• Languages & Databases
• Integration Tools

PROFESSIONAL EXPERIENCE

Confidential, Wilmington, DE

Salesforce Developer/Administrator

Responsibilities:

• Developed and supported the functionality of the Salesforce Service Cloud platform
• Worked as Salesforce Consultant gathering the business and technical requirements for configuration, development and integration in Salesforce with direct client interaction.
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Worked on Custom Objects, Page layouts, Custom tabs, Custom Buttons, Custom Links, Components, Custom Labels, Record Types, Static Resources and Formula fields.
• Created different Workflow Rules and configured different Roles and Profiles according to the organizational needs.
• Worked on SDLC (software development life cycle) and worked on water fall model and spring model.
• Worked on Agile methodology, and worked on test case, get the requirements from the client.
• Developed Visualforce Pages and Visualforce Components with Apex classes to provide functionality to the Visualforce pages.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement the business logic.
• Created profiles and implemented object level, field level and record level security.
• Created custom labels and used them in validation rules to parameterize the validation rules.
• Customized and managed user profiles to facilitate appropriate access and read/write permissions.

Environment: Apex, Visual Force Pages, Lightning, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security models, HTML, Web Services, WSDL, SOAP, Reports, Sandbox, Eclipse IDE Plug-in.

Confidential,New York

Salesforce Administrator

Responsibilities:

• Performed roles of Administrator in the organization for customization and configuration.
• Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.
• Experience in end-to-end implementations of highly complex Salesforce Commerce Cloud.
• understanding and hands on experience in Salesforce Commerce Cloud (Demandware) pipelines, controllers, scripts and ism
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on Profiles, Groups, Queues and Sharing Rules.
• Implemented Profiles, Roles, Users, Page Layouts, Email Services, Approval Processes, Workflows, Reports, Dashboards, Tasks, Events and Audit Trials.
• Strong experience in working with Security framework, Dashboards and reporting modules.
• Created complex Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Synchronized with the business process review meetings and multiple teams for ascertaining standardized workflow processes.
• Implemented packages in distributing and migrating components or applications within the organization.

Environment: Saleforce.com CRM, Standard and Custom Objects, Tabs, Workflows, Process Builder, Approval process, Data loader, Reports, Dashboard, Sharing rules, Force.com IDE, SOQL/SOSL Queries, Eclipse IDE with Force.com plugins.

Confidential, Illinois

Salesforce Developer/Administrator

Responsibilities:

• As SFDC developer interacted with various business areas to gather requirements and develop data model to suit complex business needs.
• Created custom objects, Visual Force pages, triggers, validation rules by using Apex as per Customer requirement.
• Created custom controllers implementing complex code for retrieval from Salesforce to VF pages.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Configured Salesforce.com security profiles and custom object supporting integration and quote featured enhancement.
• Designed web pages using Visual force.
• Designed complex reports in SFDC using SQL.
• Created dynamic GUIs with .Net Web Controls and Data Bound Web Forms.
• Designed and developed web service enhancement.
• By using available mappings, we loaded data from source data into target system. Used Informatica Power Exchange for integrating the SFDC with legacy system.
• Integration with Lotus Notes, mobile applications like Blackberry, I-phone.
• Developed Apex class and trigger to format phone/fax/zip code in account object.
• Designed, developed and deployed Apex Classes Extension Classes to support VisualForce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.
• Created various Batch Apex classes and scheduled to load mass data based on business needs.
• Developed design document for data loader-based integration.
• Validating the data that arrives from different data sources and generating the reports in the Salesforce.com for the next day portfolio.
• Used HTML CSS serialization for interacting with the database.
• Designed and developed User Interfaces for Salesforce users as per requirements.
• Used workflows to govern data flow across various objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Used error handling techniques to handle the errors and send emails upon the severity of the error.
• Worked on SQL Server 2005 for creating Tables, Stored Procedures, Views and Triggers.

Environment: Salesforce.com Enterprise Edition, UNIX, Java API, S Controls, AJAX, SOQL, SOSL, Visual Force, XML, HTML, Webservice's, Java Script.

Confidential, Colorado

Salesforce Administrator

Responsibilities:

• Gathering requirements collects information and coordinates for all departments.
• Customization of the Organization's Profile, creation of custom objects, custom fields, formula fields as per the Requirement.
• Managing customer data: Data duplication identification and resolution, ongoing audits to uncover and resolve data integrity issues, bulk imports of data, batch reassignment of accounts and opportunities based on organizational changes.
• Reports, Requirements Work Plans, Business Requirements Documents, Use Cases, Process Flows.
• Actively participated in all phases of the software development life cycle.
• Creation of Page layout for custom objects as well as standard objects for respected Profiles.
• Evaluates data entry, import processes, and ensures proper data quality standards along with Apex Data Loader.
• Documentation of all project stages, including but not limited to presentations, requirements, use cases, user stories, flows, program documentation and technical documentation.
• Design, manage, and execute on Salesforce configuration projects of varying complexity to ensure the smooth operation of our day-to-day function.
• Works closely with management and other department heads to accomplish requested deliverables using Salesforce.com CRM application.
• Configures and integrates Salesforce.com with AppExchange applications.
• Interacting with the end users for testing of the application.
• Configure and Set up relationship between various objects.
• Building Enhanced Dashboards in SFDC.

Confidential

Jr. Salesforce Administrator

Responsibilities:

• Able to create, maintain views, reports and dashboards
• Experience in User management and security (roles, permissions, profiles, groups)
• Focused on achieving efficiency through the execution of configuration changes
• Assists with Agile story grooming to better define technical configuration changes
• Create Custom objects, fields and junction objects
• Utilized internal tools and reporting to show efficiency gains
• Worked with both declarative tools and coding to make processes run smoother
• Created workflow rules, validation rules, and flows.
• Imported records through Import wizard

Environment: Apex coding, Visual Force Pages, REST API Webservices, SOAP API Webservices, Dashboards, Reports, Custom Objects & Fields, Workflow rules, validation rules, process builder, MS Office (SharePoint, Word, PowerPoint, Excel, Visio, Project).

Confidential

PL SQL Developer /JAVA DEVELOPER

Responsibilities:

• Involved in development in Java and PL/ SQL components.
• Wrote complex SQL queries using joins, sub queries and correlated sub queries.
• Coded PL- SQL packages and procedures to perform data loading, error handling and logging.
• Resolved pending development issues and wrote SQL queries and PL/ SQL functions, procedures and triggers as needed per the business requirements.
• Responsible for performance tuning of SQL and PL- SQL Code.
• Experience with using Query Analyzer, Execution Plan to optimize SQL Queries.
• Design, develop, modify, debug, and evaluate complex programs in Java for functional areas.
• Provide on-call production support, documenting problems and then devising, implementing, and documenting a permanent fix to the problem in consultation with the subject area expert, technicallead, or manager
• Prepared unit test scenarios and deployed releases on database(s) as applicable.
• Maintained the Transform tool used by the client for billing operations and assisted with Java development activities.
• Held responsible for unit testing and understood the concepts relating to the design and developmentof software applications.

Environment: Oracle 11g, Toad, PL/SQL, Java, SQL Developer, Microsoft Office, Eclipse.