SUMMARY

• Around 8 years of extensive experience as a Business Analyst/System Analyst/Risk Coordinator in the field of Insurance, Finance, Mutual Funds, Online Banking and Investment sectors.
• Strong Knowledge of Software Development Life Cycle (SDLC) including Waterfall and Agile Methodologies. Have strong experiences in Requirements Gathering, Use Case Development, Analysis/Design, Backlog, User Stories and requirement traceability matrix.
• Experience in creating Business Requirements Document (BRD) and Functional Requirements Specifications (FRS) and strong exposure in Test strategies, test plans, System/UAT test cases and implementation plans.
• Expert in documenting Risks, Issues, Change Request & Dependencies and in creating action plans through the entire life cycle of the project.
• Proven record in building Current State, Future State, Recommendation and Roadmap for complex solutions at various business units.
• Experience in Business Process Modeling and Conducted ‘As - Is’ and ‘To-Be’ Process Modeling Sessions to create business process flows.

TECHNICAL EXPOSURE:

Business Modeling Tools: Rational Requisite Pro, MS Visio, Mega

Databases: Lotus Notes, MS Access, MySQL, MS SQL Server 7.x/2000, Oracle 11g/10g/9i/8i

Other Tools and Technologies: MS Office Suite, MS Project, Qlikview, Qliksense, Tableau, Eracent ITMC, HPSM, Troux, HPAM, IT Reporting, uCMDB, Archer, ITADA, PeopleSoft, SharePoint 2010/2013

Project Methodologies: SDLC, Agile Scrum, Waterfall

Testing Tools: Quick Test Professional(QTP), Win Runner, TRAC, Load Runner

PROFESSIONAL EXPERIENCE:

Confidential, Bloomington, IIL

Business System Analyst

Responsibilities:

• Assisted in establishing fully comprehensive monitoring process for the Information Security and Privacy Risk Acceptance portion of the Risk Lifecycle.
• Participated in requirements discussions with business units, ensuring all business requirements were captured and delivered satisfactorily in the environment of Waterfall and Agile SDLC.
• Gathered functional business requirements by using requirement gathering techniques such as interviews, brainstorming sessions and document analysis
• Created Business Process flow diagrams, Business Process Modeling and performed Business Analysis
• Assisted project team with implementation of new features for program Intranet site on Share Point 2013.
• Responsible for reviewing requirements and design documentation
• Designed and developed Use Cases and User stories for various projects
• Interviewed end users to determine requirements for reports, data attributes, data quality, and performance
• Assist DW data analyst in analyzing existing reports and identifying data quality of existing assets.
• Assisted Test Analyst and Test leads to write test cases for various testing methods such as Regression, Performance, Load, Functionality, Smoke and Usability testing
• Responsible for supporting test analyst in reviewing Test Plans, Test reports and provided end-end support during the test life cycles including, but not limited to, System Testing, User Acceptance Testing and Performance Testing. Worked with Business areas for documenting BVM and assisted Capacity, Planning and Availability team during Performance Testing
• Facilitated the weekly meetings with the entire project team to capture concern or progress of the Business Objectives.

Software Asset Management

Confidential

Responsibilities:

• Assisted in documenting Current state architecture and gaps for Software Asset Management (SAM) and Software License Management (SLM).
• Participated in the architecture working sessions with Architects, Subject Matter Experts, Project Sponsor, Managers to assist them to make decisions on selecting the tools for SAM/SLM discovery and product catalog.
• Captured Business and Functional requirements for software discovery and software catalogue for various platforms including, but not limited to, Windows, MAC, Linux, IOS, Mainframe, Open Source and Network Devices.
• Identified and documented Software Data attributes for all 6 different activities recommended by Gartner: Discovery, Inventory, Normalize, Reconcile, Optimize and Share.
• Worked with SMEs from all over the Enterprise and provided information to capture Current State Software Life Cycle Phases (Planning, Procurement, Deployment, Maintenance and Disposal) for Windows Platform (300,000 workstations, 100,000+ servers) across all business units, agency offices and IT department.
• Worked with Vendor Management offices (18 offices) and purchasing team to gather requirements from Contract to Procurement to Deployment and documented business gaps for all software platforms.
• Assigned Industry standard UNSPSC Code (United Nations Standard Product and Services Code) to existing software products and other IT Assets.
• Documented Business Rules that classifies assets into more granular level (asset subtypes) for better risk assessment and control testing which in turn help SF to better protect their asset from Security Vulnerability and Threats.
• Implemented Responsible Contact attribute for Shared Assets in HP Asset Manager (HPAM) for accurate tracking of end user devices. Provided integration requirements between tools such as uMCDB to HPAM and HPAM to IT reporting tool. Closely worked with business partners and tool leads to develop reports for customer consumption.
• Created Requirement Inventory which involves Business Requirements, Functional Requirements, Technical Requirements, Data Attributes and Business Rules for supporting enterprise Business Architecture and Business Model.
• Involved in SharePoint Upgrade from 2010 to 2013 version and revamped the program SharePoint site for better consumption by business users. Completed non-working prototype for two functional areas: IT Asset Management Governance (ITAM Gov) and Reporting & Analytics team
• Documented current state of Vendor Management Office and Business Continuity Management and captured Business & Functional requirements for integrating with IT Asset Management.
• Prioritized list of data attributes for asset data quality Key Performance Indicators (KPIs) for various IT Assets such as Business Process, IT Applications and IT Services. Developed reporting requirements for measurement of the Key Performance Indicator and performed User acceptance testing for KPI Metrics. Implemented KPIs that addressed data quality issues and gaps for ITAM Eco system.
• Worked with Asset owners to capture business processes, applications/IT services and helped asset owners to complete all methodology questions
• Documented the methodology framework by working with key stakeholders such as Cyber Security Defense Center, Business Continuity and Recovery Services, Risk Assessment and Enterprise Risk Management team
• Assisted the tool lead to implement the Criticality Score for all assets business processes, applications, IT services, Infrastructure and facilities.
• Involved in Mapping or Traceability of IT assets from Business Process, Application, IT Services, Infrastructure and Software
• Developed detailed requirements for identifying, inventorying & risk prioritizing non-IT assets such as SF owned or leased offices, data centers and agent locations.
• Performed Data quality analysis by reviewing monthly KPI reports generated by Qlikview tool.
• Worked working with Business Partners and ETL developers to define data transfer requirements between multiple tools within Asset Risk Management Eco System.
• Worked as a Change Coordinator/Risk Coordinator in State Farm’s multiyear and multi billion program Integrated Customer Platform (ICP) Program Management Office (PMO).
• Facilitated Risk Identification Sessions to identify the risks at the early stage of the project.
• Created Change Reports and risk reports on a daily basis for all 10 development centers (DCs) within ICP program.
• Closely worked with directors, program managers and project managers on a weekly basis to validate changes and risk involved in their areas.
• Completed Process development and socialized with group of 100+ stakeholders within PMO and 10 development centers for Change Control, Dependency, Risk and Issue.
• Maintained and worked on enhancing project templates for Change Control, Risk, Issues and Dependency.
• Facilitated monthly meetings with SOW coordinators to get the status on Statement of Work (SOWs).

Technical Environments: MS Office Suite, MS Project, Qlikview, Qliksense, Tableau, Eracent ITMC, HPSM, Troux, HPAM, IT Reporting, uCMDB, Archer, ITADA, PeopleSoft, SharePoint 2010/2013

Confidential Wilmington, DE

Business Analyst

Responsibilities:

• Worked on Business Requirements Document, functional Specification document and Use Cases. Performed Impact Analysis. Created Activity diagrams using MS Visio
• Worked closely with Project Manager to come up with Project Plans, Change Control Management.
• Conducted effective requirement analysis ensuring that behavioral, structural models, dynamic models and control models are used appropriately
• Specified User and System functional requirements focusing on Data Flows, Data Models and the Data Dictionary
• Provided functional and technical support to business and IT customers, for existing and future IT data warehouse and business intelligence systems.
• Worked closely on other projects with Project Managers and Business Analysts guiding and identifying the gaps in the Business and Functional documentation
• Worked Closely with Business Users and Project Sponsors for gathering Business and Functional requirements, also worked closely with Development team, Test team and UAT team. Reviewed Systems document, Test Plan and Test Cases
• Maintained traceability among requirements, use cases, test cases and change requests using Requirement Traceability Matrix (RTM).
• Assisted the testing team in developing test strategy, test plan, &test cases, conduct informal & formal testing cycles and facilitated User Acceptance Testing (UAT) &smoke testing, performed post-production installation testing

Technical Environment: Rational Clear Case, Rational Requisite Pro, Share-point 2007, Caliber, MS Visio, MS Project, MS Word, Windows XP, MS PowerPoint, Db2, SQL Server, .net, Oracle, HTML, and Java.

Confidential, Pittsburg, PA

Business Analyst

Responsibilities:

• Participated in requirements discussions with business units, ensuring all business requirements were satisfactorily met
• Gathered functional business requirements by using requirement elicitation techniques such as interviews, JAD sessions and document analysis
• Conducted user interview and created Business and Functional Requirements and analyzed the requirements document using the requirement management tool requisite pro
• Created operational processes for the different Ad hoc reports and monthly reports.
• Reviewed design documentation, test plans, identifying and reporting software anomalies and test results
• Designed and developed Use Cases using Microsoft Visio
• Defined business problems, driving feature identification and prioritization, defined and documenting business requirements and priorities
• Created and managed project templates, use case templates and Requirements Traceability Matrix in Requisite Pro
• Assisted Test Analyst in writing Test Plans and Test Cases for (UAT) and conducted UAT
• Facilitated the weekly meetings with the review teams to continuously improve the quality assurance (QA) process for the application development. Used power point presentations for conducting walkthroughs with the stakeholders

Technical Environment: Oracle 9i, Java J2EE, Requisite Pro, Rational Rose, Caliber, MS Visio, MS Office Suite, MS Project, HTML

Confidential, Albany, NY

Business Analyst

Responsibilities:

• Analyzed Legacy system and performed Gap Analysis.
• Designed new process flows and documented the Business Process, various Business Scenarios and activities of the business from the conceptual to procedural level.
• Analyzed operational procedures and methods and recommended changes for improvement with an emphasis on automation and efficiency.
• Developed Business Process Flows diagrams using Microsoft Visio.
• Served as a liaison between the Stakeholders and the project team by assisting in identifying, understanding, and documenting their business needs.
• Collected and documented the business processes and business rules, translate the business and user needs into system requirements. Provided key input in working with users in defining requirements.
• Developed Mock up screens using tools like Balsamiq.
• Gathered requirement for overall data transfer from the source server to the Enterprise Services Warehouse which encompasses server name, database name, accounts, tables and direction of data flow, Column Mapping and Metadata.
• Interacted with the Business Users using Share Point.
• Responsible for clarifying requirements for Test script and Test case generation.
• Assisted the QA team in designing Test scripts, Test scenarios and Test cases for integration and user acceptance testing (UAT).
• Conducted Testing of the application for defects and logged defects using Rational Clear quest.
• Worked with the Business and IT management to prioritize and manage issues.
• Created training materials and user guides for end users.

Technical Environment: IBM Web sphere Modeler, Agile Scrum Methodology, SOA, Share Point, Balsamiq, Rational suite, MS Visio, Java, Oracle 11g, Web sphere process server 6.2 (WPS 6.2), MS Office.