Information System Technical Manager Resume Livonia, MI - Hire IT People

SUMMARY:

Project Execution Hardware/Software Upgrade Production Support
Senior level project manager with extensive information - technology experience in the financial and banking industry.
Most recently with Confidential in the Check processing and capture team.
Strong leadership skills managing multiple projects and motivating project team members to address customers’ business requirements.
Recognized for building positive relationships with customers and co-workers to successfully meet client expectations.

CORE COMPETENCIES:

SQL CICS FTP and SFTP

IBM MVS COBOL JCL, PROC ENDEVOR

CA-7 File-aid DATA-Expert

TSO/ISPF Check Processing Check Image Processing

Transaction Processing Research and Adjustments Check Fraud Detection

ChangePoint Fed Processing Image Exchange

PROFESSIONAL EXPERIENCE:

Confidential, Livonia, MI

Information System Technical Manager

Responsibilities:

Responsible for the implementation of financial information technology at Confidential, overseeing a team of IT professionals. Including information systems planning, installation, and maintenance, including hardware and software upgrades.
Worked closely with groups such as network security and Internet services.
Led a team of professional resources that supported national check processing using the Confidential Check Processing system.
Prioritized and planned projects, upgrades, enhancements, and supported day to day 24x7 Image Item Capture, extract, and image storage and retrieval.
Developed, installed, and supported custom application to verify and build data base of valid check transaction codes. Including CICS screens to add, update and delete transaction codes.
Designed a complete workflow of COBOL batch processing programs that would verify data integrity prior to posting transaction to related accounts.
Modified existing COBOL and CICS programs to process, balance, and post valid transactions from multiple bank acquisitions.
Installed, configured, and enhanced software purchased by line of business such as PegaSystems for the Research and Adjustments department. SQN for the Signature verification department. Check Fraud Detection for the Fraud department.
Provided support of the home grown FMP(Ford Motor Payroll) COBOL Batch system and FMV(Ford Motor Vehicle) COBOL batch and print system.
Managed the conversion of a Check Processing System (Millions of checks processed per day) to a more advanced LIBRA system with no disruption in service.
Installed and maintained Check Fraud detection system that reduced fraudulent check cashing and saved over 2M the first year of operations.
Managed the conversion of seven years of check images from an obsolete system to the company’s standard image archive; improved client experience by removing an extra system.
Converted companywide printing, copying, and faxing to one distributed system including departmental charged back controls.

Information System Project Leader

Confidential

Responsibilities:

Managed multiple large and complex projects through all phases of the project management lifecycle, implementing all aspects of business solutions including business processes, training, application development, infrastructure, and systems engineering.
Responsible for resource development. Identified candidate in the operations area that demonstrated abilities to become software support.
Trained resource that eventually developed into the primary support SME for a national software product
Led the seamless integration of item processing systems of other acquired financial institutions.
Managed the corporate-wide deployment of RICOH MPS (Managed Print Services) printing, faxing and copying. Personally, directed all system software and hardware upgrades and audits that resulted in full and timely compliance with no interruption of service.
Led the installation of Active Directory and DNS upgrade.

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Information System Technical Manager Resume

Livonia, MI

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