SUMMARY

Hard - working and reliable team player that excels in a fast paced or high-pressured environment. Multifunctional background including Fitness, Sales, Marketing, Finance, Real Estate and Commercial Business to understand the customers needs.

TECHNICAL SKILLS

• Confidential .com CRM Administrator (5 years)
• Advanced user of Microsoft Office Suite (Word
• Excel
• PowerPoint
• Outlook); Internet; Google Maps; Adobe; Web Page Development (3 years)
• WebEx; Join Me; Meeting Bridge; Skype (7 years)
• Smart Boards; Smart Office; Share Point; (1 year)
• Confidential Sales Cloud (1 year)
• Confidential Service Cloud (1 year)
• Force.com (1 year)
• Leadership and supervisor (4 years)
• Data Loader (2 years)
• Social Media (7 years)
• Analytical reporting (5 years)
• App Exchange (3 years)
• Google Analytics (1 year)
• Confidential Chatter (4 years)
• PHP (2 year)
• CSS (3 year)
• HTML (3 year)
• Visual Force (1 year)
• Apex (1 year)
• Java (1 year)
• Adobe Creative Suite (4 years)
• QuickBooks (1+ years)
• Yardi (4 years)
• Web Design (3 years)
• Eloqua
• Marketo
• Pardot
• Python (Currently learning)

PROFESSIONAL EXPERIENCE

Solutions Manager

Confidential, Tempe, AZ

Responsibilities:

• Audit Apex Class/Triggers in Production org to make sure that we are not overcomplicating org data.
• Workflow Automation, Web Integration wif Sites. Working wif designers for Word Press site builds.
• Mentored on-boarding employees and newly contracted financial professionals onSalesforce.
• Developed best practices of the usage ofSalesforce.
• AnsweredSalesforce usage questions; trouble-shooter for software issues; resolved issues.
• Maintained activeSalesforce user roster; updated profiles as needed.
• Trained “Super Users” to be able to be tier 1 support for issues.
• Assisted and Managed Eloqua/Marketo team for email template design and structure builds.
• Assisted in launch of global launches to our Scotland, South America and APAC regions.
• Provided data governance as well as data clean-up for our Data Warehouse Team.
• Provided Outlook-to- Confidential synchronization installation and training on user's computers.
• Created complex analyticalSalesforce reporting for management.
• Assisted in creating SQL reports for our Data Warehouse team.
• Project manager for bringing our call centers into our Confidential org wif call tracking.
• Worked wif Call Centers inside the Department of Corrections.
• Responsible for the integrity of the organization's confidential database.
• Workflow Automation, Web Integration wif Sites. Working wif designers for Word Press site builds.
• Was responsible for redesign of company website as well as integration from Contact us pages to our Confidential website.
• Mentored client facing Admins for Confidential, Marketo and Eloqua.

Developer/Business System Administrator

Confidential, Tempe, AZ

Responsibilities:

• Supported the organization wif the maintenance of Confidential .com.
• Documented newSalesforcemodifications, developed enhancement templates, provided to Salesforceplanning team for development.
• Provided the company wif the creation ofSalesforce custom reports, dashboards, and views.
• Mentored on-boarding employees and newly contracted financial professionals onSalesforce.
• Assisted in implementation and adoption of Service Cloud.
• Responsible for the creation of newSalesforce ID's, roles, teams.
• Workflow Automation, Web Integration wif Sites. Working wif designers for Word Press site builds.
• Maintained activeSalesforce user roster; updated profiles as needed.
• Developed best practices of the usage ofSalesforce.
• Created complex analyticalSalesforce reporting for management.
• Provided Outlook-to- Confidential synchronization installation and training on user's computers.
• AnsweredSalesforce usage questions; trouble-shooter for software issues; resolved issues.
• Imported leads intoSalesforce for users; converted leads into prospects.
• Responsible for the integrity of the organization's confidential database.
• Was on a team responsible for any sort of IT/Opps or troubleshooting tasks.
• Was responsible for documenting all task that were completed including wiki pages on how to complete task as an admin or developer.
• Worked wif senior developers on Apex Classes/Triggers as well as workflow automation and optimization.
• Worked through JIRA and Bit Bucket to push changes and track via sublime to make sure all code changes were tracked and managed during deployment periods.
• In charge of documentation of processes and deployments.
• Worked closely wif end users to improve efficiency around the business.

Support Administrator & Transitions Coordinator

Confidential, Phoenix, AZ

Responsibilities:

• Supported the organization wif the maintenance of Confidential .com.
• Created organization's complex Confidential training program.
• Increased education and adoption of Confidential including providing in-depth training for users.
• Responsible for allSalesforce training presentations, and creation of training documents.
• Documented newSalesforcemodifications, developed enhancement templates, provided to Salesforceplanning team for development.
• Announced and trained organization on newSalesforce enhancements.
• Provided the company wif the creation ofSalesforce custom reports, dashboards, and views.
• Mentored on-boarding employees and newly contracted financial professionals onSalesforce.
• Provided management wif reporting ofSalesforce course completion of training.
• Responsible for the creation of newSalesforce ID's, roles, teams.
• Workflow Automation, Web Integration wif Sites. Working wif designers for Word Press site builds.
• Maintained activeSalesforce user roster; updated profiles as needed.
• Developed best practices of the usage ofSalesforce.
• Scheduled Website Creation, working wif Branding Services in creation of Branding Book for Clients, Implemented custom objects to improve billing efficiency.
• Created complex analyticalSalesforce reporting for management.
• Provided Outlook-to- Confidential synchronization installation and training on user's computers.
• AnsweredSalesforce usage questions; trouble-shooter for software issues; resolved issues.
• Imported leads intoSalesforce for users; converted leads into prospects.
• Transitions project management wif Marketing, Design and Sales
• Responsible for the integrity of the organization's confidential database.
• Promoted digital on-line training industry courses provided by the company.
• Developed social media, and marketing training programs for newly hired and existing staff.
• Provided social media training, (LinkedIn, Facebook, Twitter and Instagram); creation of business pages.
• Creation of Blogs and Email Templates for Social Media, Working wif Social Media Manager for productivity improvement in Confidential .

Administrator & Deployment Specialist (Contract)

Confidential, Scottsdale, AZ

Responsibilities:

• Supported the organization wif the maintenance of Confidential .com.
• Created organization's complex Confidential training program.
• Increased education and adoption of Confidential including providing in-depth training for users.
• Responsible for allSalesforce training presentations, and creation of training documents.
• Documented newSalesforcemodifications, developed enhancement templates, provided to Salesforceplanning team for development.
• Announced and trained organization on newSalesforce enhancements.
• Provided the company wif the creation ofSalesforce custom reports, dashboards, and views.
• Mentored on-boarding employees and newly contracted financial professionals onSalesforce.
• Provided management wif reporting ofSalesforce course completion of training.
• Responsible for the creation of newSalesforce ID's, roles, teams.
• Workflow Automation, Web Integration wif Sites. Working wif designers for Word Press site builds.
• Maintained activeSalesforce user roster; updated profiles as needed.
• Developed best practices of the usage ofSalesforce.
• Created complex analyticalSalesforce reporting for management.
• AnsweredSalesforce usage questions; trouble-shooter for software issues; resolved issues.
• Responsible for the integrity of the organization's confidential database.
• Ran tech support and customer service teams of up to 14 people.

Web Designer & Administrator

Retailer Web Services, Scottsdale, AZ

Responsibilities:

• Supported the organization wif the maintenance of Confidential .com.
• Designed Custom websites for clients.
• Created organization's complex Confidential training program.
• Increased education and adoption of Confidential including providing in-depth training for users.
• Responsible for allSalesforce training presentations, and creation of training documents.
• Documented newSalesforcemodifications, developed enhancement templates, provided to Salesforceplanning team for development.
• Announced and trained organization on newSalesforce enhancements.
• Provided the company wif the creation ofSalesforce custom reports, dashboards, and views.
• Mentored on-boarding employees and newly contracted financial professionals onSalesforce.
• Provided management wif reporting ofSalesforce course completion of training.
• Responsible for the creation of newSalesforce ID's, roles, teams.
• Maintained activeSalesforce user roster; updated profiles as needed.
• Developed best practices of the usage ofSalesforce.
• Created complex analyticalSalesforce reporting for management.
• AnsweredSalesforce usage questions; trouble-shooter for software issues; resolved issues.
• Responsible for the integrity of the organization's confidential database.
• Creation of Mock ups and websites for clients.