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Salesforce Administrator And Developer Resume

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SUMMARY

  • 6 years of IT experience includes around 4 years of experience as SFDC consultant.
  • Hands on experience in Salesforce.com Development by developing the presentation layer in Visual force and business logic in the Apex by creating/using the Classes, Standard Controllers, Custom Controllers, Controller Extensions, S - Controllers and Web Services API.
  • Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments.
  • Administration, Configuration, Implementation and support experience on Salesforce.com platform.
  • Experience in customizing the standard objects, creating the custom objects, Interfaces, Relationships, Workflow rules, triggers, Data Validations, force.com Approval Processes Visualforce pages, Apex classes and business logic according to the business requirements.
  • Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
  • Well versed with all phases of SDLC like requirements gathering, analysis, design, development, testing and deployment, and documenting.
  • Proficient in Manual testing
  • Implemented Data Integration using SOAP, REST API and Outbound Messaging to establish communication between SFDC and other homegrown systems.
  • Good experience with Data migration and Updation using Data loader tool in Salesforce.com.
  • Wrote Apex test classes with more that 95% of code coverage before deploying into production.
  • Worked with App Exchange Applications like Marketo, Conga Composer etc.
  • Proficient in designing of custom objects, custom fields, pick list, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
  • Strong working knowledge in querying Salesforce.com database using SOQL&SOSL queries using Force.com Explorer.
  • Well versed with the process of detailed analysis of business and technical requirements and craving to the solution by customizing various objects of Salesforce and using other Platform based technologies like Visualforce Pages, Java Script & Apex Triggers.
  • Experience in working with Agile/Scrum environment, Iterative, Waterfall software development methodologies.
  • Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena.
  • Well versed with all phases of SDLC like requirements gathering, analysis, design, development, testing and deployment, and documenting
  • Experience in front-end development using HTML, Java Script, CSS and AJAX Tools.
  • Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities

TECHNICAL SKILLS

Salesforce.com Technologies: Apex Triggers, Apex Classes, SOQL, SOSL, Visual Force pages, S-Controls, Apex Web Services, Force.com EclipseIDE Plug-in, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, CustomObjects

Force.com Configuration: SFDC Standard Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Ideas, Cases, Solutions, Ideas, Queues, Quotes and Custom Object development, Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, Workflow: time-dependent actions, field updates, email alerts, task creation, Reports, Dashboards, Formula Fields and Cross Object Formula Fields, Configuration Skills, Overall User Management.

Programming Languagee: Java, C#, Apex

Scripting Languages: HTML, XML, Java script, CSS

Web Services: SOAP/REST API

Database Packages: MS Word, MS PowerPoint, Eclipse IDE

ETL/Integration Tools: Apex Data Loader, Cast Iron, Force.com workbench.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Administrator and Developer

Responsibilities:

  • Worked on SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
  • Developing and Designing custom user-interface using Visual force pages along with HTML, CSS, JavaScript and writing custom classes to support these pages in salesforce.
  • Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish many-many connectivity among objects.
  • Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality
  • Worked with business users in assisting for UATs and documentation.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com involving Service and Sales Cloud Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
  • Created manual Test Cases in Rally for various User Stories based on Sprint plan.
  • Tested on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
  • Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components to suit to the needs of the application.
  • Provided ongoing Salesforce.com maintenance and administration services including periodic cleansing, custom objects and workflows.
  • QA in the project managing and advising offshore QA Analysts on the project.
  • Extensively worked on all phases of SDLC i.e. requirement gathering, gap analysis, worked with developers, building test strategies which involves test scenarios, test cases, test execution, and post production validations.

Environment: Apex Language, Service cloud, Workflow, Trigger, Visualforce Pages, JavaScript, Service Console, Eclipse IDE plug-in, Process Builders, Data loader, Assignment Rules.

Confidential, Princeton-NJ

Salesforce Administrator/Developer

Responsibilities:

  • Experienced with Revvy CPQ
  • Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
  • Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API
  • Used pick lists, dependent pick lists and implemented search functionality in picks lists and auto refresh and auto search on selecting pick list.
  • Implemented wrapper classes for better visual force pages management and smooth Functioning.
  • Designed Validation rules along with Roll up summary Fields to maintain Data quality and consistency.
  • Involved in various activities of the project, like information gathering, analyzing the information and documenting the functional and non-functional requirements.
  • Worked with various salesforce.com standard and custom objects like Accounts, Contacts, Leads, Campaigns, Marketing, Reports, and Dashboards.
  • Designed, and developed Apex Triggers for various functional needs in the application and worked in improving existing Apex code.

Confidential - Columbus, OH

Salesforce.com Administrator

Responsibilities:

  • Performed salesforce.com configuration and designing of Sales Cloud and Force.com solutions with an emphasis on Service Cloud solutions
  • Created the Marketing platform with customized APEX based business logic, Visualforce pages to capture leads via customized Web-to-Lead approaches.
  • Data integration and update using standard Data Loader application, Bulk API, and Batch Apex methods.
  • Queried Salesforce Database with SOQL & SOSL queries available in Force.Com platform.
  • Developed API Callouts & WSDL’S which host Client’s services and also developed the functionality to accept the request from other system and process the request.
  • Extracted API Callouts & WSDL’S services, hosted by third party companies to perform an action by connecting to their respective repositories and sending the request on demand.
  • Used detailed knowledge of application features and functions to assess the scope and impact of business needs throughout analysis and completion of all enhancement specifications for each business partner and cross impacted groups
  • Built relationship across multiple technology, operations, services, sales, program and product team to accomplish end goal.
  • Tracked and maintained the requirements to functionality traceability and use case traceability
  • Performed the detailed analysis of functional and technical requirements; designed and deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects.
  • Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
  • Implemented pick lists, dependent pick lists, validation and formula fields to the custom objects.
  • Implemented the workflows and approvals for various functional requirements.

Environment: Salesforce.com platform, Apex Language, Visualforce Pages, Data Loader, Workflow & Approvals, Email Services, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-in, Salesforce Sandbox, HTML, Java Script.

Confidential - Chattanooga, TN

Salesforce.com Administrator

Responsibilities:

  • Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.
  • Conducted sessions with the management, different 3rd party vendors, users, commercial and other stakeholders for open and pending issues to develop specifications.
  • Built relationships across multiple technology, operations, services, sales, program and product teams to accomplish end goal.
  • Worked extensively in customization ofsaleCloudby embedding Visualforce pages in custom console components, highlight panel and interaction log.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
  • Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components to suit to the needs of the application.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse and ensured apex code worked seamlessly within governor limits.
  • Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.
  • Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
  • Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
  • Integrated the Web Services for extracting the data from external systems.
  • Provided ongoing Salesforce.com maintenance and administration services including periodic cleansing, custom objects and workflows.
  • Implemented Security access to the user profiles by creating Object level security, field level security and record level security.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows 7

Confidential

Salesforce.com Administrator

Responsibilities:

  • Worked with functional leads to transform and develop new requirements into design, implementation.
  • Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.
  • Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming On Force.com Platform.
  • Extensive experience in lead case management (Web-to-Lead, Email-to-Case).
  • Experience working with Salesforce.com sandbox and production environments.
  • Worked with Visual force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Batches, Apex Web Services, App Exchange deployment, Apex Classes and Apex Triggers.
  • Scheduling Apex jobs for processing large records.
  • Unit and integration testing for new requirements and get the UAT from the business owner.
  • Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security and configured their sharing settings.
  • Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
  • Worked on various Salesforce objects like Accounts, Contacts, Leads and Opportunities.
  • Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.
  • Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
  • Developed Apex Triggers, Apex Classes and Test Methods using proper controls & syntax and also experience in writing unit test cases.
  • Worked on configuration, security and security controls aspects of Salesforce
  • Worked on Record Types, Validation Rules, Triggers and Page Layouts.
  • Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.

Environment: Apex Language, Visual Force Pages, Data Loader, S-Controls, Workflow & Approvals, Custom Objects, Sandbox data loading, Eclipse IDE Plug-in, Service cloud, Force.com platform.

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