Solutions Architect Resume

SUMMARY:

I am largely self - taught when it comes to scripting languages. I take as many classes I can. I learn very quickly. I look forward to showing my skills as I advance in my career.

SPECIALTIES:

Javascript, HTML, CSS, Angular, jQuery, ITIL, ServiceNow, A + certified, CEH Certified, ServiceNow System Admin Certified, XML, Jelly, SQL, Microsoft Office suite, software testing, customer service

SKILLS & EXPERTISE:

ServiceNow, ITIL v3 Foundations, HTML, JavaScript, CSS, XML, Angular, jQuery, Process Improvement, Customer Satisfaction, Troubleshooting, Technical Support, Help Desk Support, Software Documentation, jQuery, Customer Service, Microsoft Office, Microsoft Windows, Software Installation, Laptops, Wireless Networking, Cisco Technologies, C++, Management, TCP/IP, Team Leadership, Team Building, Account Management, Training, Project Work, System Administration, Vendor Management

EXPERIENCE:

Solutions Architect

Confidential

Responsibilities:

Build and test new applications for certification with ServiceNow
Working to develop new ways to automate known processes so that work is done more effectively and efficiently.
Work within ServiceNow using the scripting languages of JavaScript, jQuery, Angular, XML, Jelly, HTML, and CSS. ITIL v3 foundations trained and will soon take the certification test.

ITSM Service Catalog Analyst (ServiceNow Developer)

Confidential

Responsibilities:

Develop and maintain service catalog forms and sites.
Support the services that we offer and build the work flows and catalog items to support every service the network offers.
Working to develop new ways to automate known processes so that work is done more effectively and efficiently.
Work within ServiceNow using the scripting languages of JavaScript, jQuery, XML, Jelly, HTML, and CSS. ITIL v3 foundations trained and will soon take the certification test.
Servicenow admin trained and soon to take the certification test

ServiceNow Javascript Developer

Confidential

Responsibilities:

Helping to develop request forms and support the current configurations.
I am the owner of everything Self-service which includes making new self-service sites and forms as well as maintaining it.
I work with my coworker to develop new ways to automate known processes so that work is done more effectively and efficiently.
I work with ServiceNow software and script with JavaScript, jQuery, XML, Jelly, HTML, and CSS.

QA/QC

Confidential

Responsibilities:

Programming security panels for BofA systems.
Consulted with program managers and install managers updating the scopes of work.
Programming fire and security panels for Confidential, including uploading and downloading them, as well as putting accounts in and out of service, I also developed a process improvement for the MS SharePoint 2007 portal page.
I created and updated technical documentation to aid in process improvement.
Wrote minor JavaScripts to run on SharePoint to help when software or services weren't working.

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