SUMMARY:

• Senior executive management consultant proficient in aligning business process operational demands with Information Technology solutions to produce effective bottom line results. Strategic visionary with over 18+ year’s business consulting focused experience resulting from performing at a myriad of corporate/vertical businesses, and technologies.
• Proficient in managing global/enterprise large - engagements from abstract, conception, design, development to post-deployment, and implementation/production support.
• Proven expertise in cross-functional organization management and delivering cost-effective, high performance corporate infrastructures resulting from addressing complex business problems.
• Extensive qualifications in all facets of the portfolio/program/project office, utilizing industry standard methodologies and practices while providing strategic, operational, production support and business to technology tactical related advisory services to the world's most prestigious companies.
• Efficient in high-level organizational negotiations and consultations regarding corporate/organization SOW’s and SLA’s.
• Proven focus on global business transformation to IT operational excellence internally, externally, and client/ corporate measures to customer facing.
• Proven Change Agent & Operational Management objectives including analytical & conceptual problem solving.
• Proven focus on ability to forge strong partnerships with various business units within multiple organizations.
• Proven global business strategist focused on large-scale/enterprise strategy, innovation and differentiation.
• Proven implementer of an EPMO Program/Project Office function, including all continuous improvement practices and methodologies.
• Proven ability to build high-performing, high-morale, self-managing teams that function well in complex environments.
• Proven ability of formulating strategic objectives as basis for establishing action plans, technology standards and performance measures.
• Proven ability to determine business criteria for screening new technology ideas for potential, deployment and practicality.
• Excellent organizational/time management, planning, communication, decision-making, negotiating, presentation and organizational skills.
• Extraordinary understanding of various technologies, platforms, and tools with emphasis in: infrastructure, support and managing multiple technology and software platforms.
• Proven ability to work successfully in a high volume, technically demanding job with leadership and mentoring skills utilizing excellent judgment.

COMPETENCIES:

• Senior Level Change Agent in Turnaround, Start-up or At Risk Programs.
• Business/IT strategic planning and New Product Development & Rollout, Corporate Merger(s) and Enterprise Integration
• Industry Knowledge: Healthcare-Services, Payer, Insurance -medical transcription, medical coding, medical billing, insurance (Medicare/Medicaid), HMO, case management, provider referral, broker/sales,), Trizeto’s FACETS
• All Industries - Services: Excellent communicator, proven capability to provide formal presentations to board of directors, C-level executives, customers, employees & end user communities
• Vendor Management: Requirements Analysis, Review & Selection, Product Transition
• Business & IT Process Quality Management (HP ALM ver.11)
• Set-up, Delivery & Management of Program / Project Management Office & Project Management Lifecycle(s)
• IT Methodologies: SDLC, RUP, AGILE, PMBOK, CMM (level 1-5) + CMMi, BPI, ITIL, Scorecard, Six Sigma, JiRA, CONFLUENCE
• Product & Software Development Lifecycle implementation
• Strong mentor & Team Builder-Led Large teams (+150 Resources)
• Information Architect / CMS: Filenet, Sharepoint, LifeRay 6.1, SITECORE
• IT Management-Development/Operations
• Business & IT Governance-Business case, standards, advisory committees, centralized technology budgets and tools: HP-ITG (Governance Module), PPM Assessment Methodologies / Tool: Gartner Magic Quadrant
• Portfolio Management / Business Process Management / Enterprise Content Management
• Business Systems Enterprise Planning Process Design, Technology & Workflow Application Integration

SKILLS:

ERP (Billing, Financial, CRM, SalesForce, Sales Enrollment, work order management, Enterprise Content Management, HRIS, CIS / IVR)

Portfolio/Program/Project Management)

PRIMAVERA 6.0, CLARITY

Sharepoint 2010, e-Room (Documentum)

Microsoft Project, (Project Server 2007), VISIO, Sharepoint, NIKU & NIKU Workbench, PAL - LIVE LINK

HP PPM Center: Portfolio / Program Management Modules

LYNC (Office Integration- Workspace Communication)

Database Platforms & Data Warehouse-Sybase, Oracle, MS SQL, & DB2 (UDB)

Web Services and SOA (Service Oriented Architecture) Business Component Process Modeling, Business Value & Enterprise Services Roadmap Planning

OO-J2EE, Microsoft .NET framework with C#. Middleware: (Weblogic/Websphere)

MS Applications (Access, Power Point, Word, Excel, Project, VISIO), Windows 7

Microsoft OS, Unix, Mainframe, LAN/WAN, Wireless

CONSULTING/CAREER EXPERIENCE:

Senior Portfolio Manager

Confidential

Responsibilities:

• Responsible for aligning DTS (Data & Technology Solutions), Business Operations and external vendor management in managing strategic delivery, from Pilot-to-Value Proposition Proposal (presented to CIO/CFO) conversion of the company’s core TELEPHONY initiative.
• Cambia improvement of the call center telephony infrastructure to effectively engage and support a customer relationship, seamlessly across the Cambia portfolio of solutions, as is required to deliver on the Cambia 2020 goals.
• Provide Cambia service professionals, enterprise wide, with a robust, hosted, cloud based telephony solution, that provides modern capabilities in a redundant environment. Future operational capabilities for system integration with Cambia's data solutions and industry standard Customer Relationship Management (CRM) platforms, such as Salesforce Service Cloud.

Senior Consultant/ Manager

Confidential

Responsibilities:

• Responsible for global strategic delivery, and conversion of the company’s core Workforce Management System.
• The global focus pertained to Confidential CDT STORE TOOLS current applications, understanding of global regions mission critical HR business and operational solutions and services.
• The result would yield process improvement infrastructure for the largest athletic retail company in the world. Implemented and orchestrated the initial phase of the global program scope (yearly iterations), delivery, ongoing operations, retail store post implementation support, and infrastructure of their directly related ancillary project streams.
• Served as the lead program solution delivery and management resource on the programs; managing cross-functional and cross-organizational project teams as well as working in a hands-on strategic technical advisory role as deemed necessary.
• Collaborated with the initial Executive Steering Committee consisting of Senior SME’s for the overall governance of the program(s) streams ensuring effective delivery of the WFM solution, including strategy, analytics, enterprise organizational solutions, development and delivery.
• Managed and monitored program quality control, resolved vendor issues and process defects, for delivery of the KRONOS 8.0 product/application and delivery abnormalities, and recognized/mitigated program risks/issues in their early states. Delivered weekly reporting to executive management for forecasting/tracking and created, administered, and maintained project documentation repository sites within Confidential ’s document repository and Agile solutions (Jira).

Sr. Program/Technical Consultant

Confidential

Responsibilities:

• Responsible for overseeing/advising global implementation workstreams, while partnering with IT, Business, and External vendors (LogMeIN).
• The main corporate thrust was to implement globally, Confidential ’s custom SalesForce product, Confidential, throughout six global regions, which will provide an online/off-line optimized customer support experience.
• Provided program/technical advisory experience to leverage performance and security improvements in support of a more robust global customer management integration infrastructure.
• The future operational, global/enterprise customer management footprint will leverage product - to- customer service content versatility within the CRM tool and a variety of SaaS infrastructure platforms, to leverage presentation for Confidential ’s brand products & services.
• Customized integration capability and optimized layout for seamless customer support experience with other 3rd party SaaS platforms.
• Built out and migration of ICP: Integrated Content Portal enterprise customer relationship management system ( Confidential ) in support of the global customer support management program.
• Advised on the SalesForce Confidential agent functionality to aid in the setup and management of customer cases across 6 different global regions.
• Advised on the Global Performance/Security implementations
• Enhanced/advised the overall future footprint of Hewlett-Packards future customer support/data exchange strategy
• Enhanced/advised on the external customer experience when integrated with 3rd party SaaS/exchange platforms, which yielded a more robust and secure customer case management exchange platform internally for Confidential
• Enhanced/advised on 3rd party vendor (LogMeIN), weekly product software development methodology: Agile (sprint centric)

Sr. Program/Product Manager

Confidential

Responsibilities:

• Responsible for overseeing/managing global (North America & Japan) multiple workstreams, while partnering with IT, Sales and Marketing.
• The main corporate thrust was to implement a new Portal ECMS (Enterprise Content Management System: (SiteCore) product, which provided an online optimized experience for embedded 3rd party integrations (Account Specific Websites), as well as performance and security improvements in support of a more robust exchange infrastructure
• Confidential web enrollment eCommerce exchange solution (AWES).
• The future operational enterprise footprint will leverage content versatility within a variety of infrastructure platforms, (Windows, Apple, Android), browsers, (IE, FireFox, Safari, Chrome) and hardware (blackberry, iphones, smart phones, tablets, desktops) against > 800 brands for enrollment/exchange business process scenarios.
• Customized branding capability and optimized layout for seamless enrollment experience with other 3rd party enrollment platforms.
• Built out and migration of all ASW/AWES sites in the new portal enterprise content management system (SiteCore) in support of the Web Transformation program.
• Implement infrastructure/performance improvements to support increased volume
• Conduct independent security assessment and remediate findings
• Enhanced AWES Admin functionality to aid in the setup and management of enrollment/exchange cases.
• Supported the overall future footprint of Confidential ’s future enrollment/exchange strategy
• Improved external user experience when integrated with 3rd party enrollment/exchange platforms.
• A more robust and secure enrollment/exchange platform internally for Confidential
• Product software development methodology: Agile (sprint centric)

Sr. Program Manager

Confidential

Responsibilities:

• Accountable for creating and delivering global enterprise portal governance and processes, Portal Portfolio Management, Transformation Portal Program Management, internal and external portal customer satisfaction, and Enterprise Content Management.
• Orchestrated and managed portal process improvements, which directly impacted eight disparate global brands, groups, and technology organizations within VWGoA.
• Improved the consistency and repeatability of the brands and organization enterprise content management delivery process, which impacted every global brand, numerous external partners and internal corporate business processes.

Sr. Technology Program Manager

Confidential

Responsibilities:

• Responsible for strategic delivery, migration/installation and conversion of the company’s core 125+ application’s (e.g. Facets Rating WebService, Point of Care, Blue Exchange), within the middleware/e-commerce domain’s.
• The core applications drive mission critical business and operational products and services for the largest healthcare payer in the US.
• Implemented and orchestrated the program scope, delivery, ongoing operations, production support, and infrastructure of the program(s) and their directly related ancillary project streams. Served as the lead program solution delivery and management resource on the programs; managing cross-functional and cross-organizational project teams as well as working in a hands-on strategic technical advisory role as deemed necessary.
• Collaborated with the Executive Steering Committee consisting of Senior VP’s for the overall governance of the program(s) streams ensuring effective delivery of all programs, including strategy, analytics, enterprise organizational solutions, development and delivery.

Sr. PMO Program Manager

Confidential

Responsibilities:

• Responsible for driving, managing and maintaining business continuity/organizational change and process improvement for the collaborative investment banking constituents by implementing a comprehensive, enterprise wide, regulatory compliance authorization and information system that would leverage all investment client-facing and client-servicing systems.
• Accountable for the program delivery of individual compliance and regulatory focused multiple workstreams.
• Devised and implemented the overall program strategy, PMO metrics and the Program Confidential, which resulted in defining the appropriate program management methodology and supporting internal practices.