OBJECTIVE:

• To continue my career as a Technology specialist with a specific focus on Business Intelligence / Business Analysis / Quality Assurance where I can use my expertise, ideas and contemporary techniques/methodologies to define and create the best solutions.

SUMMARY

• 15 Years of experience with over 10 years of IT and Management experience in Software Development Life Cycle (SDLC) and Project Life Cycle working as Business Analyst/Quality Assurance of Business applications.
• Experienced as information professional, focusing on the development and support of System implementation, system configuration, business analysis, JAD Sessions, HIPAA, and testing on various platforms.
• Experienced in Pharmacy Benefit Management tools such as Sxc Rx Claim and PA Hub.
• Expert Level experience with Business Object Oriented Modeling Applications (BOOM) such as Rational Rose and Interstage I - Flow version 4.1 and CRM tools such as ONYX CRM and Oracle CRM.
• Experience with Creating End User Training Manuals.
• Experienced in interviewing business users and customers, providing recommendations to resolve issues for various business/technical groups and defining strategic solutions to business problems in a multiple project environment.
• Strong ability to understand and document critical data through effective data mapping, data collection, data analysis and data interpretation.
• Experience in writing System Test Plans, defining Test Cases, developing and maintaining Test Scripts.
• Ability to deduce, define, document business user requirements, manage and analyze requirements, change and translate requirements and objectives into business/technical requirements based on project scope parameters.
• Performed extensive Gap Analysis, cost/benefit analysis, testing and project planning to check the compatibility of the existing system infrastructure with the new business requirements.
• Excellent verbal and written skills and knowledge of good documentation practices.
• Strong interpersonal communication skills and proven ability to work efficiently in both independent and team work environments.
• Capability to adopt and learn new tools, techniques and approaches.
• Experience in Web testing, Client/Server testing and back-end Testing.
• Ability to work under pressure and meet deadlines with efficiency.

TECHNICAL SKILLS

Process/Modeling Tool/Content Management Tools: Software Development Life Cycle (SDLC), Agile (Scrum), MS Visio, RationalRose, Rational RequisitePro, SAP Business Objects 11 Infoview, Rational ClearQuest, VSS, Interstage I-Flow 4.1, and Ravenflow. JIRA,Documentum, Sharepoint, RM Track, Balsamiq.

Methodology: OOAD, UML, RUP, Business Modeling.

Databases: MS Access, SQL Server, Oracle, MySQL

Languages: SQL, Java, VBA, XML and HTML

Operating Systems: MS-DOS, WINDOWS 98/2000/NT/XP, Windows 7, MAC

Third Party Systems: Mckesson Interqual, PaHub by Agadia, Documentum, LogiXML, Tableau, Crystal Reports, CVS, Informatica, SxC Rx Claim, BOXI, SPLUNK, Siebel CRM, DOORS, Clarity PPM, GWARE

Office Tools: MS Office 2003/2000/2007 , Word, Excel, PowerPoint, Access, ONYX CRM, Sharepoint, Oracle CRM, TOAD.

PROFESSIONAL EXPERIENCE

Confidential, Providence, RI

Responsibilities:

• Lead a team of upto 12 testers at a time
• Introduced the automation environment at the State of RI test site and led the team to test the JAVA WEB based application with various Testing Stages/Levels/Phases, Testing Techniques and Quality Work Products.
• Participate in all meetings planned for particular release and obtain necessary technical automation requirement. Such meetings included, design review, test execution timeline etc.
• Conducted a complete assessment of teams, processes and environment; defined issues and risks; and oversaw the design and introduction of tools, processes and best practices across testing life cycle to improve throughput, communication and on-time delivery of projects in an Agile development environment.
• Performed various automated tests and ensured continuous regression tests on application
• Maintain and monitor the error log for all issues identified using JIRA and JAMA.

Environment: Windows 7, MS Office 2010, JIRA, JAMA, RI Bridges

Confidential, West Greenwich, RI

Technology specialist

Responsibilities:

• Travelled to VA and FL several times to gather requirements from the client and then again to present the requirements completed. Confidential upgraded to a new state of the art homegrown BI tool called Aurora Navigator from a previous tool call ESBI or Enterprise Services BI. My job required to capture the current workflow of the client and reporting requirements and create requirements for the developer to integrate the client’s workflow into the new BI tool along with other new features.
• Worked with offshore QA and DEV team located in Poland and UK
• Filled in as Lead BA when PM was engaged in other projects for a lengthy duration
• Lead projects and implementations from initiation to client Go-Live.
• Conducted business requirement interviews with clients both on-site and remotely.
• Analyzed client business requirements and assess their necessity and feasibility based on business, technical and contractual constraints.
• Understand the client’s existing business processes and assist the client in defining improved business solutions based on the application functionality.
• Prepare detailed documentation of the business solution, rules and software requirements (business, functional and reporting specifications) to meet the client’s business needs.
• Managed and supported the technical team during the development cycle.
• Managed and supported QA in the creation of test plans and scripts. Perform integration and application testing to ensure the documented requirements and business needs are met.
• Developed client user training materials and deliver end-user training on the application.
• Ensured project remains on time, within scope and budget as detailed in the contract.
• Detailed requirements and performed testing on requested changes for existing clients.
• Worked with Support Analysts to replicate problems reported by clients and provide timely, quality resolutions. Tested resolutions before implementing.

Environment: Windows 7, MS Office 2010, DOORS, Aurora Navigator, ESBI, Clarity PPM, BO, Tableau, GWARE, Various Lottery Hardware Systems ( Confidential ), Lottery Vending Machines, SQL

Confidential, Smithfield, RI

Technology specialist

Responsibilities:

• Organized and facilitated sprint planning, daily stand up meetings, reviews, retrospectives, release planning, demos and other scrum related meetings.
• Wrote detailed User stories in Ration Test Case.
• Groomed and prioritized User Stories across the releases with the business and technology partners.
• Analyzed defects in the Quality center queue and worked diligently to implement solutions within aggressive deadlines.
• Used Oracle SQL developer to query databases and identify gaps during the data conversion analysis.
• Created several Future State flow charts in Visio to demonstrate to the Steering committee.

Environment: Windows 7, MS Office 2010, Oracle SQL Developer Suite, Rational Test Case, Rational Quality Center, MS Project, Siebel, Snag It, Eclipse, Lotus

Confidential

Technology specialist

Responsibilities:

• Customized dashboards and report mock ups to work with ORACLE OBIEEE and BI Publisher tools using Balsamiq.
• Wrote detailed User Stories.
• Performed daily standup and coordinated next steps with an offshore team based out of Pune, India.
• Analyzed reports across product lines for common needs.
• Refined requirements into a body of standard reports to be delivered in time for project go-live.
• Assisted the IT Program Manager and Business Analyst Group Leader with other business analyst duties as needed. Activities included documenting other requirements, assisting with UAT activities, testing and documenting defects, and developing FAQs and other knowledge materials.

Environment: Windows 7, MS Office 2010, Balsamiq, OBIEEE, BI Publisher, Version One, Toad, Confidential Integrity.

Confidential, Wellesley, MA

Technology specialist

Responsibilities:

• Interacted with users and product owner to understand the business process, and gathered requirements to create the functional specifications document.
• Created data extraction rules for new reporting attributes, analyzed stored procedures in the absence of mapping documents and then successfully documented database mapping for existing reports.
• Created requirements document for various Graphs and Pie Charts that analyzed sales trends and implemented the same in LogiXML CRM.
• Managed scheduling, filters, security and access requirements for the sales team distribution list after creating requirements for the BOXI reports.
• Executed SQL queries for validating the reports, data analysis and data reconciliation.
• Worked with various software developers based offshore in Ireland and Canada efficiently managing requirements, communications, and deadlines.