SUMMARY

• Perform as key contributor in the process of assessing business needs and architecting I.T. solutions to meet those needs. Serve as internal consultant in analyzing executive level input and championing new technology into the I.T. environment.

PROFESSIONAL EXPERIENCE

Confidential, Minnetonka, MN

Sr. Application Packager

Responsibilities:

• Demonstrate proficiency on the use of Admin Studio 2015 and Wise Script Editor to create automated/unattended installs using MSI technology.
• Well versed in delivering solid applications using MSI packaging best packages and corporate standards.
• Display solid expertise in developing and deploying software application installations in a large corporate environment using multiple deployment tools including SCCM and Altiris.
• Create custom scripts to drive installs, uninstalls and applicable functionality on Windows 7, Windows 8.1 and Windows 10 platforms.
• Provide expertise in troubleshooting packaging and deployment issues while maintaining clear communication with the M&A leadership team.
• Interact with Application Owners, SME’s, and Developers to document application requirements.
• Lead team members in completion of project and project work.
• Research and analyze applications, procedures and information requirements of the customer.

Confidential, Eden Prairie, MN

Sr. Business Systems Analyst/Systems Engineer

Responsibilities:

• Identify and analyze internal client and partner business needs, and translate needs into business requirements and value - added solutions.
• Interact with Application Owners, SME’s, and Developers to document application requirements.
• Lead team members in completion of project and project work.
• Research and analyze applications, procedures and information requirements of the customer.
• Work with business partners to develop process improvement and initiate software solutions to support those improvements.
• Proficient using SCCM 2012 application, operating system, and update deployment procedures.
• Implement patch management for Microsoft as well as third party software.
• Create Advertisement/Collections/Packages/Applications within an SCCM 2012 environment.
• Understanding of Operating System Deployment (OSD), and WSUS in SCCM2012
• Responsible for understanding and downloading and deploying Software Updates within SCCM 2012 for Monthly Microsoft Security updates (Patch Tuesday).
• Setup software deployments during designated maintenance windows as well as emergency changes
• Create task sequence deployments for distribution to Site specific Health Care Roles.
• Customize Boot images and develop menu based options for Light Touch.
• Proficient with generating reports using SCCM 2012 reporting, BMC, as well as SQL Reporting Services.
• Provide Tier 4 support for escalated issues in relation to application deployment and SCCM Infrastructure, maintain System Engineering ticket queue using Service Now..
• Create zero touch unattended application installation using Admin Studio 2012
• Coordinate and conduct UAT with Application Owners, SME’s and development team to ensure application functionality.
• Publish applications for streaming to ensure user access
• Facilitate Change Management requirements using Software Center to ensure applications are moved to production ready status upon successful completion of Quality Assurance Testing.

Confidential, Richfield, MN

Lead System Analyst / Sr. Application Engineer

Responsibilities:

• Identify and analyze internal client and partner business needs, and translate needs into business requirements and value-added solutions.
• Coordinate migration efforts from Tagfam (Win Server 2003) to Bionic (Windows Server 2008R2)
• Interact with Application Owners, SME’s, and Developers to document application requirements.
• Coordinate migration efforts of the existing application portfolio during the Windows 7 migration.
• Develop, package, and support applications to update systems to the latest build.
• Demonstrate a very good working knowledge of Windows 7, SCCM 2012, WSUS, Remedy, Admin Studio 2012, VB scripting, VMWare Horizon 5.2, Powershell, Business Service Management (BSM), Business Process Monitor (BPM) SiteScope (SiS), VDI workstations, Citrix Xenapp 5.6 - 7.5, Citrix Provisioning Server.
• Create zero touch unattended application installation using Admin Studio 2012
• Coordinate and conduct UAT with Application Owners, SME’s and development team to ensure application functionality.
• Publish applications for streaming to ensure user access
• Facilitate Change Management requirements using Remedy to ensure applications are moved to production ready status upon successful completion of User Acceptance Testing and creation of Application Support Documentation.

Confidential, Minneapolis, MN

Senior Business Systems Analyst

Responsibilities:

• Lead IT and business leadership team in actualizing the technology plans within their area of responsibility.
• Identify and analyze internal client and partner business needs, and translate needs into business requirements and value-added solutions.
• Support projects throughout the solution development life cycle, from establishing vision and scope to validating requirements in the testing phase.
• Negotiate requirement agreements and commitments by facilitating communication between business unit(s) and IT throughout the process
• Coordinate migration efforts of the existing application portfolio during the Windows 7 migration.
• Develop, package, and support applications to update systems to the latest build.
• Utilize SCCM to deploy applications to newly reimaged Windows 7 test machines to conduct UAT testing with application owners and SME's.
• Provide Enterprise-level systems support experience (15,000 end points)
• Facilitate Change Management requirements using Remedy to ensure applications are moved to production ready status upon successful completion of User Acceptance Testing and creation of Application Support Documentation.