SUMMARY

• An accomplished Implementation Manager & Consultant with 15+ years of designing & delivering business and technology solutions meeting customer requirements. Experienced in leading Global companies in the deployment of ERP and Enterprise Solutions including Concur Product Suite (Expense, Invoicing, Travel),
• ITSM tools and Accounting including integrations into HR and Supply Systems. Additional experience in working with Finance, Accounting, and ERP teams to rollout Global processes,solutions and standup of Shared Service Centers based on ITSM and Knowledge management products.

TECHNICAL SKILLS

• ERP Systems - SAP
• Risk & Issue Management
• Analytical/Problem Solving
• Financial Solutions
• Project Leadership
• Business Process Mapping
• ITSM - Remedy, ServiceNow
• Resource Management
• Project/Cost Estimating

PROFESSIONAL EXPERIENCE

Implementation Manager/Consultant

Confidential, Pittsburgh PA

Responsibilities:

• Work with a Global Pharmaceutial company as part of a divestiture implementing Concur Invoicing, Expense, and Travel solutions. Work with Accounting/Finance teams along with EY & Deloitte resources to integrate products into a greenfield launch of SAP 4/Hana. Work with Internal Tax, Finance, and external Tax consultants to setup VAT rules. Assist with setup of a London based Shared Service center to provide Banking and Concur support. Defined and Implemented processes and workflow for ServiceNow rollout including Knowledge content.
• Delivery T&E and AP solutions for customers using the Concur Product Suite in the UK, Germany, France, Italy, Spain, Switzerland, and Australia encompassing new card programs and payment programs
• Work with business customers to document and build requirements in Concur systems to satisfy Accounts Payable, Accounting, Internal Audit and Finance teams

Business Consultant/Project Lead

Confidential Wichita, KS

Responsibilities:

• Deploy the Concur Expense reporting system for use in US and Canada, identifying and satisfying accounting, compliance, and audit requirements for data import into 6 different GL solutions including Oracle, R/3 SAP, Infor. Added deployment of Concur Travel w/TMC midway through development efforts
• Led major premised based upgrade of BMC Remedy ITSM Suite for Global use
• Deployment of GERS Expense Reporting solution to internal business units
• Management consult assisting Procurment teams in evaluating Procure to Pay and Software Asset products
• Project lead to deliver the IT infrastructure of a 200K sq foot new construction building on campus and additional security upgrades as part of campus expansion

Implementation Manager

Confidential, Topeka, KS

Responsibilities:

• Solution Lead to update and refresh the Retail Operations in-store technology systems (POS, Back Office, Inventory, and Shopper Track) in use at over 4500 locations worldwide. Definition and development of a critical path program to update the Retail Operations technology systems meeting complex requirements around pricing, tax, and auditing
• As a Lead within the Enterprise PMO, effectively collaborated with Executive sponsors, business leads, and technology resources in Revenue Management, Finance, Technology, and Customer Service units to develop and execute projects around cost reduction, revenue enhancement, and improve operational efficiencies.
• Implement CA Clarity tool within Enterprise Program and Project Management organizations delivering Executive Dashboards and Portfolios to measure EVA and program/portfolio value and progress.
• Implemented Six Sigma process improvements resulting in a .5 day DSO lift (Days Sales Outstanding) for AR group which was valued at $16 MM annually

Business Systems Analyst

Confidential, Lawrence, KS

Responsibilities:

• Business Analyst to identify, document, and test customer and system requirements. Project manager from RFP response thru implementation lifecycle to meet specified scope and quality standards on Cost Plus and Fixed Price contracts for Federal and State governments. Obtained security clearances as required. Requirements Document using UML methodology transitioning from Lotus Notes to Oracle. Business Analyst for requirements identification and documentation for different Web based applications. Document and map business processes and requirements for a Global fast food chain into a Business
• Upgrade of internal ERP for Fed Gov clients from Oracle to SAP. Process & requirements mapping for customer requirements to new GL Account structure
• Implemented process improvements via CMM methodology to reduce development time for annual system updates, providing a $230k annual savings over the life of the contract

Program Manager/Vendor Manager

Confidential, Overland Park, KS

Responsibilities:

• Responsible for managing the Third Party Verification services mandated by the FCC. Managed external vendor contracts for Teleservices and IVR Service providers. Interfaced with Enterprise Sales, Marketing, and Retail sales teams to support development and implementation of 6 distinct sales and operations efforts.
• Executed RFPs to implement International call centers resulting in $1.2MM in annual savings. Rolled out 2 new call centers via Infrastructure deployment, end user systems, and user training