SUMMARY

• Result oriented over 10+ years of consulting as a business system analysis with leadership experience and an extensive professional experience across all aspects of the business processes including with software development lifecycle.
• Broad - base of technical expertise leads to cost-saving, innovative designs which support daily operations, drive to achieve organization goals. Worked on a variety of complex projects in a variety of industries with high demands for accuracy, reliability, quality and high transaction volume.
• Experience leading the design process, Requirements gathering, Business & system analysis, System design, UX and UI expertise
• Experience in collecting, analyzing and documenting the requirements (Business and Technical)
• Liaison between technical and non-technical groups
• Ability to communicate technical information to non-technical personnel and business information to technical personnel
• Certification in software development which proves better understanding of technical aspects of the analysis
• Extensive working experience with on-site and offshore teams
• Expertise to lead the development team
• Expertise working with agile teams
• Expertise financial accounting life cycle.
• Expertise in Airlines, Banking, Mortgage, Insurance, Healthcare, Information Technology, Retail, Tax and accounting domains.
• Strong conceptual, analytical and problem-solving ability.

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Sr. Analyst / Contractor

Responsibilities:

• Led / Oversight the team of analysts of the line of business and off-shore development team to make sure teams follow the SWA guidelines
• Managing on-site and off-shore team (18 team resources)
• Overseeing the agile ceremonies (Backlog grooming, Sprint planning, Demos, Daily-stand ups, sprint retroactive).
• Collaborates with Mxi(vendor), SME’s, Architect, Off-shore development team for proposing the various solutions based on design & requirements
• Collaborates with the product owner to elaborate product backlog (User stories, Spikes, Epics, Defects etc.)
• Liaison with development team and QA team for test cases clarifications
• Assisting the product owner with the development and maintenance of a comprehensive product roadmap, considering delivery efficiency, innovation, and business value delivery.
• Interacting with the architecture team when assisting with product vision and roadmap, encompassing both functional and technical requirements.
• Coordinating with varying levels of Tech Ops leadership to ensure product readiness, service level compliance and smooth service transition.
• Facilitator between cross functional teams for proposed solution and engage business partners in the alignment of ongoing project work including identifying and documenting the technical scope
• Initiated, Conduct and Participate in various phases of business & system analysis activities for gathering the requirements to achieve end-to-end implementation goals
• Maintain system of record/JIRA for backlogs/user stories and setting up the deliverables priorities based on release plan with coordination of product owner.
• Creating, updating, maintaining and supervising the backlog and requirement documents which includes ( User stories, Functional and Technical spikes, Requirements traceability matrix, Test cases, Gap analysis, Technical design solution, Business workflow diagrams, Technical/Components workflow diagrams and UML diagrams)

Confidential US, Irving, TX

Lead Business System Analyst

Responsibilities:

• Working with various lines of businesses to support, manage and deliver the requirements for the overall program’s/product’s under agile methodology (Scrum and Kanban).
• Compile requirements and designs into both appropriate and robust Agile User Stories with acceptance criteria (Requirements & data analysis for user stories and their acceptance criteria)
• Work hand-in-hand with product owners, architects, usability team, senior technologists and other Agile teams to achieve product delivery goals.
• Establish priorities for stories with Product Owners and SCRUM masters.
• Prepare use cases, requirements specifications, business rules, user interface mock-ups, prototypes, storyboards, UML diagrams, data mapping and other documentation as necessary for software development.
• Assist product support group in resolving customer issues.
• Assisting development team with iteration planning, functional research, and testing of releases
• Perform Project Management duties on small to medium complexity projects and managing scrum ceremonies including stand-ups, backlog grooming, and sprint planning
• Assisting team for proposing the technical solution based on resources and requirements
• Interacting with vendors to analyze their solution and assisting Dev-ops team to determine 3rd-party vendor solution in order to meet the solution standards.
• Maintain the system of record (Rally)
• Liaison between business and technical groups for requirements implementation

Confidential - Plano, TX

Business System Analyst / Contractor

Responsibilities:

• Involved in multiple phases of a system development life cycle implementation, including creating development requirements, creating user-stories, prototypes, gap analysis, screen mock-ups, configuration, testing, implementation delivery, post production support, system enhancement and migration.
• Worked closely with off-shore development team to ensure accuracy and completeness of the functional requirements and integration testing.
• Responsible for testing the application code from a technical perspective to verify that program standards meet the technical specifications and actively participated in sessions with technical and non-technical executives.
• Participating in design and code reviews to ensure compliance with business and functional design requirements.
• Analysis of existing system, Gap Analysis, Determining changes & upgrades to support the system.
• Data analysis, Code analysis for better understanding & determine the best approach for system changes/upgrades & documentation.
• Technical reviews with system architects, developers and subject matter experts (SME’s)
• Work directly with the client to gather and discover requirements as well as perform gap analysis between current state and future state business processes.
• Provided support and/or assists the team resources and the customer to understand the development standards.
• Works with the solutions engineering team management to track, resolve and evaluate development and focus on previous production issues.
• Developed business requirements for system to ensure systems perform in accordance with applicable industry standards, regulations, laws and company practices.
• Developed system design documentation including functional design, screen notes, business and functional design process flows.
• Developed system test cases and execute system testing.
• Worked independently on system modules and functional design documentations.
• Created functional and system design requirements and existing system functionality.
• Worked with offshore team to explain/answer questions about design.
• Participating in joint application design sessions with project related teams, Assist the project team with providing high level estimates for project’s and the ability to deliver based on resources and forecast.

Confidential - Irving, TX

Business System Analyst / Contractor

Duties & Responsibilities:

• Performed requirements analysis for business and technical.
• Work with line of client/business to gather and discover requirements as well as perform gap analysis between current state and future state business processes and reviewed design with technical and subject matter experts (SME’s) for the business solution focusing the cost effective and meet the user requirements.
• Developed design documentation including functional design, screen notes, business and functional design process flows.
• Actively worked with offshore to make sure design, code, and test plans produced by onshore and offshore teams are aligned with compliant & requirements which establish the standards.

Continental Airlines - Houston, TX

System Analyst / Contractor

Responsibilities:

• Delivered upgraded reservation application that focus with better efficiency and meet with updated industry standards.
• Interact with technical & non-technical executives to creating Software Requirements Specification (SRS) and maintaining the documentation processes such as Business Requirements Documents (BRD), Functional Design Document (FDD), Technical Design Document (TDD) and ensuring compliance with standards.
• Analysis of existing & upgraded code, Data analysis and Performance analysis.
• Liaison between core application development team and business leads and QA analysts for work assessment & deliverables.
• Involved in multiple software development life cycle phases.
• Oversee a team of resources / Software developers and their work management.
• Coordinate project direction, determine resources, recommend strategies and develop implementation plan.
• Demonstrate accountability for the performance and results of production operations relative to goals and service levels.
• Interpreted business requirements to technical specification.
• Assigning software development tasks to resources for implementation.
• Maintaining assigned tasks into source control using MS Team Foundation Server.
• Providing application development and reporting support to various departments & report to Director Application Development.
• Participated in project planning sessions with project managers, business analysts and team members to analyze business requirements and outline the proposed IT solution.
• Introduced published schedules, project plans, and frequent reviews with stakeholders of software engineering projects.
• Implemented to support business critical application, web services using known as “SHARES”/Airline Reservation System(ARS) which contain airline schedules, fare tariffs, passenger reservations and ticket record.
• Successfully implemented agile and extreme programming practices such as co-programming and regression unit testing, while depending on frequently updated project plans reviewed with stakeholders, and staged spiral development process, to keep projects accountable and on track.

Confidential - Irving, TX

Data Integration Specialist / Contractor

• Business and System requirement gathering, interacting with internal and external line of business to analyze and gathering the requirements
• Develop technical documentation, which included, but was not limited to, technical requirements, high-level time estimates, design documentation, work flows, use-cases, design reviews, and test case reports.
• Perform architectural design and analysis to insure optimal performance of software and data manipulation.
• Analyze requirements from development perspective to decompose them into functional and cross-functional implementation requirements.
• Also included to implement to clients on ePSA network/community using clients existing ERP system for extracting specified required data transaction for ePSA clients for order status for transaction to related client’s - which includes existing code migration, enhancement if required to meet ePSA environment. Which include Silverlight CAD for pattern design layout over the internet using ASP.NET, asmx WebServices, WCF WebService (WPF in a WCF Web Server in a windows server for export to image), output to DXF using Wout Ware CADlib library. Used optimized, cached ASHX for serving images, Dxf from SQL’08 database and created shared and application level AddIns for Microsoft Office using VSTO 2005 SE.

Environment: Windows 2000, IIS, MS .NET architecture 2.0/3.5, C#, VB.NET, PHP, ASP.NET, VB 6, COM+, MTS, ASP 3.0, HTML, XML,LINQ, XSD, XSLT, Silverlight, WPF, AJAX, MS SQL Server, JavaScript, XML Spy, Map Force, R&R Report writer, R&R Report works, Salesforce, Great Plains, OpenPro, WebERP, OFBiz, SQL-Ledger, Crystal Report, SharePoint server(MOSS)2007, VSS and .NET migration tools(VB Migration Partner, Upgrade Wizard etc).

Confidential, Austin, TX

Analyst 3 & Programmer / Contractor

Responsibilities:

• Involved in Software code migration/upgrade, design, develop, deploy and maintain an existing electronic Pharmacy Inventory Control System (PICS) application that enables the Texas Department of Health (TDH) Pharmacy Division to receive orders, repackage, store, distribute, track, and maintain inventory data for Texas Department of Health (TDH) programs. Potential users of the electronic PICS include the central warehouse, regional headquarters, local health departments, hospitals, clinics, and private physician offices throughout the State of Texas. TDH programs to integrate with existing system and utilize this application/portal (PICS) interface with other third party vendor applications such as insurance companies, shipping companies etc.
• Upgrading/Maintaining n-tiered application written in ASP.NET, VB.NET, MS SQL Server, XML, XSD, XSL, XSLT web services SOAP, .NET remoting and updating/migrating to .NET architecture of existing application environment which were using ASP 3.0, COM+ /DCOM, MTS, VB 6 and XML all these interact between Application layer, Business layer, Data Services layer / RDBMS layer.
• Additionally responsible to interact with business executives to create and maintain Software Requirements Specification (SRS) and functional software design description and maintain documents and application coding in source safe using IBM Rational ClearCase and ClearQuest.

Environment: Windows 2000, IIS, MS .NET architecture, VB.NET, ASP.NET VB 6, COM+, MTS, ASP 3.0, ASP.NET, HTML, XML, XSD, XSLT, MS SQL Server 2000, JavaScript, CSS, IBM Rational ClearCase, ClearQuest, Visual InterDev, XML Spy, MS Visual Studio 6 and application migration tools (Upgrade wizard, Great Migrations, Component migration).

Confidential, Round Rock, TX

Software Developer / Contractor

Responsibilities:

• Developing an enterprise application using the Dell existing standard architecture “SABAR 3.0” integrated with Microsoft .NET architecture using C#, ASP.NET, SQL Server, VSS, XML and web services.
• Duties: providing e-commerce solutions, Key interface between IT developers, business users, and senior management in defining technology solutions, based on business needs, which require complex analysis and in-depth evaluations of industry standards/technologies and complex business/systems processes, technical strategy, planning, design, implementation, support and using existing I.T architecture and migration and integration with existing applications. Performing systems maintenance on various web/desktop applications. Performing support functions including managing, testing, deployment, QA with all I.T requirements and documentation with company standard’s.

Environment: Windows XP/2000, .Net Architecture, C#, ASP.NET, SQL Server 2000, Store Procedures, VSS, SABAR 3.0, Triggers, DTS Packages, XML, Enterprise Architect, Crystal Reports, VBA.

Confidential - San Rafael, CA

Sr. Programmer / Contractor

Responsibilities:

• Primary role writing an application code in ASP.NET, migration from ASP 3.0, Visual Basic, COM+, XML, Crystal Reports and in SQL adding new application features to an enterprise application with existing code, updating and debugging codes, writing new functionality, and maintaining existing features, and interact with project leader, business team, third party vendor and offshore team and participate and maintaining the technical specifications/documents, task estimating with timelines and meeting the requirements accordance with established industry standards
• Project Details: Support and development of software with integration of two systems one is internal application another is vendor application - Interactive Voice Reorganization (IVR System) send the XML stream for validation that XML send back with additional XML nodes and send authorization to IVR using web services. The user interface written in ASP 3.0 and ASP.NET. The business logic tier is implemented as WSDL and in COM+ objects in Visual Basic 6.0 and for web-reporting using .NET architecture with reporting, Data access occurs in the data tier through stored procedures using Microsoft SQL 2000 and reporting using Crystal Reports and parsing data to vendor system using web services (XML, SOAP, WSDL)

Environment: Windows 2000, .NET Architecture, MS Visual Basic 6, COM+, ASP 3.0, ASP.NET, VBScript, Java Script, HTML, XML, XSL, SOAP, WSDL, IIS, Visual Source Safe, Visual Studio .NET 1.1, SQL Server 2000, Visio, MS Office, MS Outlook

Confidential, Westmont, IL

Analyst Programmer / Contractor

Responsibilities:

• Developed customized web based administration to maintain and administrate web portal that include the ability to easily manage account such as Admin user administration and Group administration, OLTP database design and implementation, persistence/business rules layer stored procedure construction and testing, user interface design,
• ETL coding, mentoring offshore developers, design and construction of the reporting data marts, OLAP cube construction, report analysis/design/construction, data synchronization with databases, ASP driven reports/report generators, and various troubleshooting/performance tuning tasks.

Environment: Windows 2000, ASP, VB 6, SQL Server 2000, COM+, OLAP, DTS, MTS, VSS, Crystal Reports 9.x

Confidential, Chicago, IL

Programmer Analyst

Responsibilities:

• Implemented company Information system included n-tier integrated with e-commerce/web portal.
• Developed, maintained customized using software and accounting life cycle.
• Developing .NET applications (ASP.NET, C#, VB.NET, ADO.NET, Visual Build, SOAP, WebServices, etc.
• Designed and maintenance of the Database using Visual Basic, SQL Server and Access with migration and interoperability.
• Development of various custom components using COM+
• Developing, Configuration, maintenance, and administration of live video streaming using .NET architecture, Real-Time Streaming Protocol (RTSP) and Microsoft Media Server Protocol (MMS)
• Used web services for sending/receiving data for client/server from/to remote locations using LAN/WAN Protocols, Web services, SQL Server, OLAP, DTS, MTS, COM+ and IIS.
• Creation of FCL documents to provides a way to keep track of the Incoming official faxes using VB, Facsimile Command Language(FCL), Host Fax.
• Create data migration modules for data transfers using DTS.
• Generated numerous reports using VBA, Crystal Reports.
• Interfacing of applications using VB/COM to export/import data to customized applications such as Quick books etc.
• Create DTS Scripts, Data and log files.
• Create Stored Procedures, Triggers for data manipulation and reporting.
• Create web pages using ASP, Photoshop, Fireworks, HTML and XML and client side validations using JavaScript.
• Maintain VSS Server for transferring and managing projects, file and data files.
• Performed custom end-user training and documentation.

Environment: Visual Basic 6.0, .NET architecture (VB.NET, ASP.NET, C#), Visual Build, Windows media services, Facsimile Command Language (FCL), Crystal Reports 6.0 / 8.5 / 9.0, COM+, MTS, VBA, VSS, Host Fax, XML, XSL, HTML, ASP, SQL Server 2000/7.0, OLAP, DTS, Access 2000, T-SQL, Java Script, Visual Interdev 6.0, Photoshop, Fireworks, Dreamweaver, Windows 2000/2003, Visio, Microsoft Office.

Confidential

Programmer

Responsibilities:

• Developed, Designed and supported e-commerce based, Desktop and Distributed Applications, Performed planning enhancements, software quality assurance, testing, debugging and implementing in-house applications.
• Implementation of clinical trials specs using Inform Architect, VB, ASP, XML, Oracle, SQL Server, COM+, LAN/WAN protocols and VSS.
• Created Stored procedures, client/server scripts.
• Performed software development life cycle processes including analysis, design, programming, QC testing (Unit, System) and documentation.
• Communication with offshore technical professionals on technical issues.
• Enhanced integration of data, ensured that fully conversant with corporate SOPs and any project specific quality manuals and must comply with QMS and report any non-conformity to project Manager for rectification.

Environment: MS Visual Basic 6, Crystal Report, VB Scripts, CSS, SQL, T-SQL, Java Script, ASP, Oracle, SQL server, COM+/DCOM, MTS, ActiveX objects, XML/XSL LAN/WAN, VSS, “Inform Architect ( Customized IDE )”