SUMMARY

• 8+ Years of IT experience in Application Software Designing, Development and Implementation. This involved hands - on design and development using SalesForce.com Platform.
• 5+ Years’ of Experience in Administration, Design, Development, Configuration, Implementation and support experience with salesforce.com platform.
• Expertise in Software Development Life Cycle (SDLC) including analysis, requirement gathering, architecture design, development, enhancements, testing, deployment and maintenance.
• Experience with implementing the salesforce.com processes related to Leads Management, Opportunity, Campaigns and Case Management.
• Good knowledge of Adobe Flash, and Chatter and PROS smart CPQ
• Experience in Configuration, Implementation and Support of Salesforce CRM and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform world’s first commercial Software as a Service (SAAS) application running in Service Cloud Computing Environments.
• Extensive experience in designing of Custom Objects, Custom Fields, Picklist, Role Based Page Layouts, Workflow Alerts and Actions, Workflow Approval, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report Folders, Report Extractions to various formats, Design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements
• Experience in querying Salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Experience in Creating Workflows and Validation rules and Sharing & security rules in Service Cloud.
• Experience working with Force.com IDE and Salesforce.com Sandbox environments.
• Experience in performing page layout customization, created custom links based on user requirement.
• Experience in working with various Salesforce.com standard objects like Leads, Accounts, Contacts, and Opportunities along with Reports and Dashboards.
• Experience in SFDC related technologies such as Apex, Visualforce.
• Extensive experience over creating workflows, approval processes, validation rules and sharing &security rules.
• Working knowledge in generating Reports, Dashboards, customized reports and analyzing the data in Salesforce.
• Work experience in using different data tools - Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete etc.
• Experience in middleware technologies - Client-side technologies like HTML and CSS.
• Experience in preparing Test Strategy, creating Test Plans, Test Cases, and Test Reports for Manual and automated testing for various business applications.
• Experience in building Lightning Components and Lightning Applications.
• Involved in configuring lightning quick actions.
• Implemented SLDS styling to existing VF pages to get the look and feel of lightning environment
• Proficient in databases like MS SQL Server 2000/2005, MySQL Server 5.5, MS Access, MS Excel.
• Expertise in Business Analysis methodologies and iterative Software Development Life Cycle(SDLC) in relation with all the phases of Rational Unified Process (RUP).
• Possess excellent Verbal and Written Communication Skills have proven to be highly effective in interfacing across business and technical groups.
• Certified as Salesforce Certified Platform Developer I (SP18).

TECHNICAL SKILLS

SalesforceTechnologies: Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Visualforce (Pages, Component & Controllers), Standard objects, Workflow & Approvals, Apex Data Loader,AppExchange, Web Services, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls, Analytic Snapshots,Sandbox development and Testing,Sales cloud,Service cloud.

SalesforceTools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Offline Edition, Force.comPlatform, Sandbox and Production, Data Loader

Programming Languages: C,Java,C#, C++,PL/SQL

Web Technologies: HTML, XHTML, CSS, XML, Java Scripts, shell, Web Services, SOAP UI, WSDL

Operating Systems: Windows7/2003/XP/Vista/2000/NT/98, UNIX

Databases: SQL Server,MYSQL,Oracle 10g/9i,MS Access

Tools: Eclipse, SQL Query Analyzer, MS Visio

PROFESSIONAL EXPERIENCE

Confidential, Cary, NC

Salesforce.com Developer/ADMIN

Responsibilities:

• Design and developed solutions based on functional, migration and integration requirements for SFDC platform.
• Develop prototypes on SFDC environment for Proof of Concept demo and for customer endorsement.
• Work on customization of standard objects like Lead, Account, Contact and Opportunity.
• Perform day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets, Roles and Profiles.
• Create custom report types, custom reports and dashboards to meet the reporting requirements of the decision makers in the organization.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Chatter & App-exchange applications.
• Personally, exploring Salesforce Lightning app builder which enhances UI and drag and drop app building.
• Fixed issues with custom Lightning Event Management app on styles & controllers for in-built apps.
• Experience in Salesforce Lightning Process Builder and Visual Flows.
• Used process builder for visualizing and creating automated business processes.
• Responsible for End-to-End Salesforce to Salesforce Data Migration using App Exchange products Monarch, Snapshot & Data Loader.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Develop Visualforce pages, Visualforce custom components, portal pages with JavaScript for validation.
• Worked with Jenkins for Continuous Integration Builds and worked with Azure tables.
• Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Experience with Apttus CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.
• Created workflow rules and defined related tasks Worked on Apttus CPQ to automate sales across different locations
• Created a log data accessible through REST API for any Warnings in case of any illegal access
• Used Jira for tracking bugs and used Gradle with Jenkins for building and deploying the application to multiple environments and created Daily Rolling Log using Log4j.
• Design and develop APEX classes, APEX triggers, Custom Controllers, Controller extensions.
• Integration of Sales cloud with external information systems using SOAP API web services.
• Deployed the packages on staging and production. Monitored jobs and supported Azure Data Lake production environment.
• Prepared test data to validate ETL rules wherever necessary.
• Created ETL test data for all ETL mapping rules to test the functionality of the Data Stage Mapping. Giving access to science-based pricing guidance and create quotes and proposals easier than ever.
• Collated and organized user stories and features from other systems being developed into the master CRM requirements document.
• Provided assistance to various other internal business/ BPO teams in defining CRM requirements. By using PROS smart CPQ (Configure, Price, Quote), which seamlessly delivers powerful configure, price, quote capabilities with integrated price optimization into Salesforce.

Environment: Saleforce.com, Service cloud, Force.com platform, Apex Classes, Chatter, Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Eclipse IDE, WSDL, Windows.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visualforce, force.com API, and web services.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Designed and developed SFA based Application on force.com platform in salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Worked on Process Builder, workflow rules to add more functionality for the users.
• Worked for Salesforce administration support governing user account creation, personal information setup, password reset, Roles & Profile creation, user group creation, updating company profile, Network access setup.
• Involved in migrating data into Salesforce application using apex data loader through CSV files. Installed and configured apex data loader.
• Working with Customization on application using APEX.
• Working with writing Apex classes, Apex Triggers, Schedule Apex Classes.
• Experience in Data Migration using Import Wizard, Workbench and integration tools like Apex Data Loader.
• SFDC integration using web service and apex programing, service entitlements salesforce.com service cloud functionalities.
• Used Jenkins for Continuous Integration and Active Specs as build tool.
• Created Lightning app for company's product page to display items from inventory.
• Implemented Salesforce Lightning Components for small set of users within the organization.
• Provide technical leadership, by configuring Salesforce Client Relationship Management (CRM) tools, to enable
• Create process policy and support documentation for the BI and CRM teams.
• Analyzed various CRM tools developed by various Optum departments/ internal orgs.
• Prepared detailed analysis document, gap analysis and assessment document to feed into the enterprise CRM tool.
• Opportunity Management, Sales Data and Intelligence using Sales cloud. Used SOAP to exchange information with external systems.
• Implemented web-service integration from SOA using SOAP, WSDL and REST web services.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.

Environment: Saleforce.com platform, Apex Language, Apex Triggers, Visualforce (Pages, Component &Controllers), Pages, Data Loader, HTML, Java Script, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Jenkins, Eclipse IDE Plug-in, Windows XP.

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• CreatedWorkflow rulesand defined relatedtasks, email alerts,andfield updates.
• ImplementedPick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Developed variousCustom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Implemented Agile development process for diverse requirements.
• Created variousProfiles,Roles,and Page Layoutsand configured thePermissionsbased on the Organization hierarchy requirements.
• Designed and deployedCustom tabs,validation rules,Approval Processesand Auto-Response for automating business logic.
• Developed variousApex classes,Controller classesandApex Triggersfor various functional needs in the application.
• Involved in writing test cases to cover the code coverage as well to migrate the development components into different environments.
• Worked on the application of Service Cloud in Salesforce CRM.
• Involved in configuring the case management of service cloud.
• Developed business documents for Salesforce.com Custom objects.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Developed severalCustom Reports,Dashboardsto better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Providedtrainingto Business users about the system functionality.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Visual Force ComponentsControllers, App Exchange, Data Loader, Jenkins, HTML, Java Script, Workflow, Approvals, Reports, Dashboards, Custom Objects & Tabs, SOAP API, PROS smart CPQ, Email Services, Sandbox, Force.com Eclipse IDE Plug-in, Windows 7.