SUMMARY

• Around 7 years of total IT experience primarily in CRM SalesForce.Com (SFDC) and Enterprise Data Warehouse applications
• Expertise on Apex Language in creating Apex Classes, Controllers, Triggers, Web Services, Visual Force Pages, Components, Custom Objects, S - Controls, Force.com IDE.
• Strong hands on writing WSDL, SOAP (web services) dat support the Big Machine BMI/SFDC integration. (BMI Integration on salesforce.com)
• Designed junction objects and implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows and Approval Processes for automated alerts, field updates and Email generation according to application requirements.
• Implemented security and sharing rules at object, field and record level for different users at different levels of organization.
• Expertise in querying salesforce database using SOQL & SOSL queries using Force.com Explorer.
• Hands on experience in SQL and good noledge of Data Warehouse concepts.
• Having experience with integration of Salesforce with Heroku for Data replication, Data proxies, Custom user interfaces and external process.
• Good experience while working on SFDC implementations covering Salesforce1, Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Chatter and App-Exchange applications.
• Experience in web technologies like HTML, XML, Json, CSS, JSP, JavaScript, WSDL, JQuery, Bootstrap and SOAP. Experience in Object Oriented Languages like C, C++, C#, Java.
• Hand on experience on using Mule Soft, IBM WebSphere Cast iron integration withsalesforceusing as IaaS and SaaS.
• Experience in salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dash board.
• Experience in Salesforce lightning schema builder, Aura framework, process builder, app builder, components and lightning connect.
• Good experience in Integrating Salesforce.com with other internal/external applications using SOAP and REST based web services.
• Hands on experience with lightning component development using JavaScript and Aura framework.
• Hands on experience in using the Aura framework and Salesforce lightning Design System (LDS).
• Extensive experience in lead, case management, web-to- lead, Web-to case, Email-to- case.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Experience in migrating data from legacy systems to Salesforce using Apex Data Loader and migrating salesforce multiple instances into one.
• Experienced in handling data migration and code deployment using Data loader and Eclipse respectively in SFDC environments.
• Hands-on expertise in Salesforce.com Governor limits, Lightning UI, Apex, Data modeling.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and Project life cycle processes.
• Ability to work independently and in a challenging environment; has worked with onsite and offshore teams.
• Adaptable, willing to learn and realistic in approach with good communication skills.
• Worked in Agile Methodology Followed version control process on GIT.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, CPQ, CTI, Force.com Platform (Sandbox, and Production).

Methodologies: ER Modeling, Multi-Dimensional Modeling, Data Warehouse Life Cycle

ETL Tools: Informatica Power Center v8.6.1/8.1.1/7.1.3/6.2/5.1 (Repository Manager, Power Center Designer including - Source Analyzer, Target Designer, Transformation developer, Mapplet Designer, Mapping Designer), Workflow Manager, Workflow Designer and Workflow Monitor

Databases: Oracle 10g/9i/8i, DB2, VSAM, IMS DB, MS SQL Server, MS Access

Languages: Apex, Java, JavaScript, HTML5, Bootstrap, Jquery, XML, BMI, SSIS, ETL, XHTML/DHTML, PL/SQL, SQL, COBOL, PL/1, JCL.

Operating Systems: Windows NT/00/XP, UNIX, MS-DOS, MVS, OS/390 and Z/OS.

Other Tools: TSO/ISPF, FILE-AID, SPUFI, QMF, ICETOOL, DFSORT, Change man, OPC.

PROFESSIONAL EXPERIENCE

Confidential, Universal City, CA

Salesforce Developer/Administrator

Responsibilities:

• Interacted with various business user groups to gather the requirements for Salesforce Implementation and documented the requirements.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Implemented Agile Methodologies, Test Driven Development (TDD) with continuous builds and controlling iterative and incremental projects.
• Developed various Visualforce pages as per organization requirements and integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Experience on Salesforce lightning for Customizing Reports and Dashboards for business use.
• Developed salesforce1 Lightning apps, components, controllers, handlers and events in the existing organization.
• Experienced in Lightning Experience which includes the Lightning Component Framework and involved in building lightning component using the Aura framework and experienced with Locker Service with Lightning Components.
• Worked on building Lightning Components by applying Salesforce Lightning Design System(LDS) and embed these components in Visualforce pages.
• Worked on lightning enablement to fix issues with buttons, links dat don't work in lightning. Also, built custom lightning components, applications, event listeners using Aura framework, Lightning app builder and Lightning community builder, built new lighting applications as well as converted existing VF pages to lightning.
• Good experience in Aura framework, Lightning Components and Salesforce Lightning Design System(LDS).
• Experience in creating Lightning Components and used Lightning Design System(LDS) to convert existing Visualforce pages to Lightning components.
• Experience in using Salesforce integration APIs with .Net application for a two-way communication using SOAP/REST API’s.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked on supporting tickets in the following areas Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data.
• Implemented Agile Methodologies, with continuous builds and controlling iterative and incremental projects. Used Rally1.rallydev.com to update the status of daily tasks with respect to each Sprint.
• Used sandbox for testing and migrated code to deployment instance after testing.

Environment: Salesforce.com platform, Apex, Visual Force Pages, Apex Explorer, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, HTML, SOQL.

Confidential, Basking Ridge, NJ

Salesforce Developer/Administrator

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects ofSalesforce.com (SFDC) and other platform based technologies like Visual force, force.com API, and web services.
• Analyzed and implemented the Security model (Object level, Field level and Record level) using Profiles, Roles and Sharing Model (Organizational-wide defaults & Sharing rules) settings.
• Worked on Approval process and workflows to automate business process without depending on custom code development.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked on Data Modeling, Databases, API integration, reports, dashboards and code deployment.
• Performed apex callout using Web Service to external applications from salesforce using Http Request and Http classes.
• Created Self-service community with customers and employees as members, which guided to solve the cases logged, submitting ideas and more.
• Build Company community using the community builder with template and managed the membership hierarchy within the company.
• Enabled features like chatter feed and ideas in the communities.
• Developed custom SOAP and REST Web Services in Salesforce and published for External applications for consuming.
• Expertise in developing SOAP and REST apex web services classes and tested using tools like SOAPUI and Workbench.
• Deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application using Jenkins, Stash and Win merge.
• Created custom components to be used in visual force pages and visual force email templates.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Agile methodologies (SCRUM) was implemented dat includes daily scrum with team.

Environment: Salesforce.com platform, Apex, Visual Force Pages, Apex Explorer, Hippa, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, HTML, SOQL.

Confidential, Germantown, MD

Salesforce Developer/Administrator

Responsibilities:

• Gathering high level business requirements, functional specifications and preparing use cases.
• Involved in study of underlying architecture, design and database model to ensure compliance to requirements and standards.
• Prepared Design and Admin documents for migration and integration of organizations Legacy Systems to Salesforce.com.
• Setup or create Admin options, User Interface, organization-wide defaults, role hierarchy, workflows and workflow rules.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in application.
• Experience with live agent chat UI to allow customers to chat with sales agents.
• Implemented Chat channel for end users by using the features Multiple deployments, Quick text, Brand Chat windows, Customize routing rules, Live Agent Sessions, Live chat Transcripts.
• Implemented Live Agent, Knowledge, and Partner Communities.
• Worked on Service Cloud Communities sharing Business Process Extend them across offices and departments and outward to Customers and Partners.
• Involved in Salesforce.com Community, Sites and Live Chat Implementation and Single Sign on Implementation (SSO).
• Used SQL Server Reporting Services (SSRS) 2012 to query the databases to generate different types of complex ad-hoc reports.
• Experience in wide range of languages and technologies such HTML5, JavaScript, XML and SOAP.
• Worked with customer service team on service cloud to anticipate customer needs and deliver world class customer service solutions.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Responsible for all activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for data accuracy.
• Having experience working with agile methodology, code review sessions, involved in sprint sessions.

Environment: Apex, Apex Data Loader, Informatica Cloud, CPQ, Service cloud, BMI, Visual force, Force.com IDE, Sales cloud, SOQL, HTML, CSS, XML, SSIS, ETL, Ad-hoc, Exact target, JavaScript, Live chat, CTI, Windows XP.

Confidential, Boston MA

SFDC Developer/Administrator

Responsibilities:

• Gathered customer requirements from different business user teams spread over Sales, Marketing and IT.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards
• Designed and deployed Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, to suit application needs.
• Customized our product per the customers need and demo them the solution. Application includes CPQ, Contract management, Proposal management, Advanced approvals, revenue management etc.
• Implemented case management automation (on Case Object) to track and solve customer's issues. Implemented Email-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Handled validation on client side using validation controls and custom validations on JavaScript.
• Manage special projects as assigned. This could include sales compensation, sales reporting tracking, ad-hoc reporting, etc.
• Developed automated workflows and approval processes for sales opportunities, quote discounts and lead routing.
• Work noledge on subject matter experts to put all customer information in one place using service cloud
• Used sales force Automation (SFA) for Territory Management and Opportunity Management.
• Loaded data into SFDC using Data loader and migrated several legacy applications to Force.com Platform.
• Worked with SOSL and SOQL queries and using Apex explorer tool SOQL queries.
• Developed several Apex Triggers, Classes during the project lifecycle.

Environment: Saleforce.com platform, Apex, Visual Force Pages, Apex Explorer, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, CPQ, Live chat, Service cloud, CTI, BMI, SSIS, ETL, Email Services, Security Controls, Sales cloud, Ad-hoc, Sandbox data loading, Eclipse IDE Plug-in, Informatica on demand, HTML, Java Script, CSS

Motorola Mobility, Chicago IL

Salesforce.com Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized apps to match functional needs.
• Performed Salesforce.com Developer and Administrator roles.
• Interacted with various business team members to gather and documented requirements.
• Implemented requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Designed, Implemented and deployed Custom objects, Page layouts, Custom tabs, Components, and S Control to suit to application needs.
• Created Custom Objects and defined lookup and master-detail relationships on objects and created junction objects to establish many-to-many relationship among objects.
• Created various profiles and configured permissions based on organizational hierarchy requirements.
• Implemented Apex Classes & Triggers and linked them to manage workflows implemented in system.
• Understanding of modern web UI design, including responsive web design
• Implemented various Custom Reports and deployed them for different business user levels.
• Provided training to internal business users to use application and develop their own custom reports.
• Used sandbox for testing and migrated code to deployment instance after testing.
• Supported data migration activities for migrating data from various business centers and business center users with the support of Saleforce.com.

Environment: Windows XP, Force.com Platform, Salesforce Enterprise Edition, S-Controls, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Force.com Web Services API, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox data load, Email Services, Security Controls, Sandbox data loading, HTML,Java Script, CSS,WSDL, SOAP, SSIS, ETL, AJAX, MVC Design Patterns.

Confidential

Salesforce.com Developer

Responsibilities:

• Performed the roles ofSalesforce.comDeveloperandAdminin the organization.
• Interviewed the end users, obtained requirements thereby designed, implemented, unit tested, maintained, and troubleshoot the application.
• Created custom objects, tabs, fields, page layout as per business requirements.
• Worked with field & page layout customization for the standard objects like Account, contact and Leads.
• Developed triggers, Visualforce pages/controllers, workflows, validation rules and formulas.
• Involved in developing automated e-mail service.
• Utilized Apex data loader in handling massive amounts of user data.
• Utilized Salesforce's WSDL to integrateSalesforcewith applications.
• Developed S-Controls in JavaScript.
• Developed new Reports & Dashboards.
• Involved in administration setup in configuring communication templates, data management and e-mail administration within the organization.

Environment: SFDC APEX API, Java script, XML, SOQL, Force.com Eclipse IDE, Apex Explorer, Visual force, SOQL and Windows XP.

Confidential

Java Developer/Programmer Analyst

Responsibilities:

• Involved in planning, estimation for completion of the request and client interaction.
• Involved in database design for the application as per normalization rules.
• Developed the web pages JSP, JSF, CSS, and JavaScript.
• Developed Business logic on Java beans and setup connection with database.
• Written Store procedures and designed the database tables.
• Involved in the security issues of SSO.
• Involved in the data modeling, analysis of data, creation of database schema, tables.
• Has worked on the development of reports and charts.
• Parameter passing between different components in the provider objects.
• Creation of web and business components.
• Data handling between consequent calls to server were incorporated by session state, application state and query strings.
• Implemented store procedures and triggers using PL/SQL.
• Communicated with end users to clarify their requirements.
• Attending in WSR meetings with the client
• Coding, testing for Major Enhancements
• Performed Integration Testing by adding all modules together for the web based application.
• Involved in team for production and deployment phase of the application.

Environment: Java, JSP, JSF, HTML, SQL, JavaScript, CSS, Web Sphere