PROFESSIONAL SUMMARY

• 9+ years of experience wif over 6 years of experience in Salesforce CRM Implementations: Analysis, Design, Development, Administration, Integration and supporting teh cloud applications, Two years of experience in developing web applications using Java.
• Certified Salesforce.com Developer (DEV 401) and Administrator (ADM 201) wif proficiency in Salesforce CRM and Confidential .com platform working as a Salesforce Developer and Administrator.
• Extensive experience in developing Apex Classes, Triggers, Visual Confidential pages, writing Workflows,
• Confidential .com API.
• Expertise in creating Roles, Profiles, Email services, Page layouts, Record Types, Workflow Alerts, Actions, Validation Rules and Approval processes.
• Designed, developed and deployed teh Custom objects, Page layouts, Custom tabs, Components, Visual Confidential Pages to suit to teh needs of teh application.
• Proficient in object oriented design and MVC architecture and can write SOQL and SOSL queries across multiple objects using DML statements and Database methods.
• Experience in using Confidential .com Web services API for implementing web services in teh application for access to data from different users using REST and SOAP.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Record Types, Email alerts, Reports, Dashboards and Tasks.
• Worked on designing and developing Lightning Community Builder and developed Lightning Components using Lightning Design System.
• Good Knowledge and experience in various Software development methodologies like Agile, Waterfall Model from a Developer standpoint, which involves requirement elicitation, requirement analysis, functional design, implementation and enhancement of projects.
• Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility, Apex Data Loader, Informatica On Demand and Snap Logic
• Proficiency in Object Oriented Languages like C#, Java and web technologies like HTML, XML, CSS, JQuery and JavaScript.
• Ability to independently perform implementation, documentation, testing and updating as it relates to teh SalesForce.com business requirements.

TECHNICAL SKILLS:

Salesforce Tools: Confidential .com Explorer, Confidential .com Data Loader, Confidential .com Platform (Sandbox & Production)

Salesforce Technologies: SOQL, SOSL, Triggers, Data Loader, Workflows & Approvals, Page LayoutsSecurity & Sharing Rules, Reports & Dashboards.:

Operating Systems: Windows 7/8, MAC, UNIX, Linux

Documentation Tools: MS Office, XML, HTML, JavaScript Salesforce.com modules

Sales Cloud: Salesforce automation including Leads, Web to lead, Accounts, Contacts, Opportunities, Contract, Partner Portal

Service Cloud: Cases, Solutions, Ideas, Customer Portal, Customer Self Service portal, web to case, email to case

Marketing Cloud: Salesforce automation including Campaigns, Leads, Accounts, Contacts, Opportunities, Contract, Customer Portals

PROFESSIONAL EXPERIENCE:

Salesforce Developer/Administrator

Confidential - Minneapolis, MN

Responsibilities:

• Good working experience in various capacities such as Salesforce developer, Salesforce Administrator, Confidential .com developer and business analyst and involved in various phases of entire project from requirement gathering, architecture development, implementation, training end users.
• Worked in all stages of Software Development Life Cycle (SDLC) me.e., Systems Analysis, Design, Development, Testing and Implementation.
• Extensive experience in developing Apex Classes, Triggers, Controllers and Visual Confidential pages, strictly respecting all teh Governor Limits enforced by Salesforce.
• Expertise in designing of Custom Objects, Custom Fields, Pick List, Role based page layouts, Workflow Alerts & Actions, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, Report extractions to various formats, Design of Visual Confidential Pages, Record Types, Dashboards, and Email generation according to application requirement.
• Developed Apex classes on Confidential .com platform to customize application according to functional needs.
• Developed Visual Confidential Pages to customize teh view and functionality of teh Knowledge Articles.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
• Created and maintained User Roles, Security, and Profiles that was required for teh Salesforce Knowledge implementation.
• Implemented and Consumed Knowledge Base Dashboards & Reports App Exchange for providing Reports and Dashboards that monitors teh Knowledge Base.
• Involved in teh creation of Knowledge Content, Format and Delivery Methods.
• Managed and implements customization requests by Business Users, including creating workflow triggers, workflow alerts, and automated email response.

Salesforce Developer/Administrator

Confidential, Woonsocket, RI

Environment: Confidential .com Platform, Salesforce Unlimited Edition, SOQL/SOSL Queries, Visual Confidential pages, Controllers, Custom/Standard Objects, Custom Tabs, Page Layouts, Confidential .com, Workflow & Approvals, Reports, Security Controls, Data Loader.

Responsibilities:

• Closely worked wif Salesforce.com consultants while implementing teh solutions for teh requirements.
• Worked on Standard objects such as leads, Opportunities, Accounts, Contacts, Campaigns associated wif Sales Cloud.
• Developed various custom objects, Tabs, Components and Visual Confidential pages and Controllers.
• Implemented pick lists, dependent pick lists, and validation formula fields to teh custom objects.
• Created and deployed several reports using Confidential .com platform.
• Developed Apex classes, Controller Classes, Apex triggers and API integration for various functional needs in teh application.
• Designed, and developed teh Custom objects, validation rules, Page layouts, Custom tabs, components, Visualforce Pages to suit to teh needs of teh application
• Evaluated Salesforce.com Support module for call-center / halp desk application.
• Interacted wif teh Salesforce.com premium tech support team on need basis Trained users by explaining teh functionality of deployed Salesforce application by walking them through various tabs and pages of teh application
• Created various Custom Reports and Report Folders for different user profiles based on teh need in teh organization.
• Developed and deployed approval processes for leads conversion, opportunities and products/Assets management.
• Implemented teh requirements on Sandbox and Confidential .com IDE plug in during Eclipse and deploying it in production.
• Created Custom Objects and defined lookup and master-detail relationships on teh objects and created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, email alerts, and field updates.

Salesforce Developer/Administrator

Confidential - San Antonio, TX

Environment: Confidential .com Platform, Salesforce Unlimited Edition, SOQL/SOSL Queries, Visual Confidential pages, Controllers, Custom/Standard Objects, Custom Tabs, Page Layouts, Confidential .com, Workflow & Approvals, Reports, Security Controls, Data Loader.

Responsibilities:

• Implemented Sales and Service cloud modules in Salesforce platform.
• Developed Organization-wide defaults settings, Role hierarchy, Profiles, Sharing Rules, Permission sets, Public groups and Queues according to teh requirement.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to teh customers.
• Customized teh Out of teh box Lead Conversion functionality to support business requirement wif a combination of Triggers, Classes and Visual Confidential Pages, SOQL, SOSL.
• Implemented Test classes to support Code Coverage for deployment to production and performed smok tests before QE Validation.
• Involved in Data Migration Activities to handle bulk loads using APEX Data Loader.
• Designed and deployed Workflows, Validation rules, Master and Lookup Relationships, Formulas and Approval Processes for automating business logic.
• Created Managed and Unmanaged Packages and deployed in AppExchange.
• Performed IDE, Change Sets and ANT Script deployments using Metadata APIs as needed and validated teh components before deployment to ensure a smooth process.
• Worked on Standard Objects like Accounts, Contacts, Leads, and Opportunities and added some custom fields to those standard objects to meet teh business requirements.
• Developed Apex classes, Visual Confidential pages to meet teh functional needs of teh application and also developed Apex triggers to achieve complex validations in teh application.
• Developed Custom Objects, Custom fields, look up, Many-to-Many Relationships, Page Layouts, record types, Workflow Rules, Validation Rules, Assignment Rules and Escalation Rules as per teh business requirements.

Salesforce Developer/Administrator

Confidential

Environment: Confidential .com Platform, Salesforce Unlimited Edition, SOQL/SOSL Queries Visual Confidential pages, Controllers, Custom/Standard Objects, Custom Tabs, PageLayouts, Confidential .com, Workflow & Approvals, Reports,, Data Loader.

Responsibilities:

• Involved in analyzed requirements and developed detailed design of Sales Confidential integration.
• Create & customize Salesforce objects, workflows, page layouts, fields, validation rules, reports, Dashboards & user profiles.
• Implemented on demand pricing and products configuration using Ajax and JavaScript.
• Developed triggers, apex classes, custom Controllers to achieve teh complex business functionality in teh application.
• Created new custom objects, S-controls and apex class to enhance teh functionality of custom objects.
• Implemented S-controls to manage sales plan call sheets wifin Salesforce, capturing data and call activity.
• Created Visual Confidential email templates and also automated Email Process to send customers.
• Administration of various objects, fields, Page layouts, tabs, custom reports, report folders, report extractions to various formats.
• Created and deployed several reports, developed various workflows.
• Packaged and Deployed customizations from Sandbox to other environments using Eclipse.
• Provided post-implementation support to assist end users in administration tasks.
• Assisted wif data migrations using Data Loader and Import Wizard.

Java Developer

Confidential

Environment: Java, HTML, Java Script, JQuery, XML, CSS, Bootstrap, VF, SOAP/REST

Responsibilities:

• Worked directly wif user groups in analyzing and specifying business requirements for teh
• Design and development of project
• Designed application wif UML (Unified Modeling Language)
• Developed application based on SDLC (Software Development Life Cycle)
• Developed complete Web tier of teh application wif struts framework.
• Developed Session Façade wif Stateless Session bean.
• Actively involved in configuring teh Application Server and deployed all teh modules like Web modules and
• Business modules.
• Created user-friendly GUI interface and Web pages using HTML, JSP.
• Developed teh Front-End JSP and HTM