OBJECTIVE:

Positions like to utilize my skills and abilities in the Information Technology Industry, a job where growth prospects are unlimited and individuality are recognized by work, and to achieve professional satisfaction by meeting higher responsibilities. To become an eminent CRM Consultantand work for an Organization this can bring out my best technical abilities.

SUMMARY:

• 9 + years of experience in business applications development, implementation and customization of CRM (salesforce & Siebel) applications.
• 5+ Years of Experience in Development, Configuration, Implementation, Administration, Design, and support experience with salesforce CRM and Force.com platform.
• The projects covered the entire gamut of activities required in a typical CRM implementation i.e., Project Scooping and Feasibility Study, Configuration and customization and developing of custom objects to fulfill customer Application requirements.
• Experience in designing the high level drafts, reviewing the design drafts, doing impact analysis for the upcoming requirements.
• Experience in Administration, Configuration, Implementation and Support of Salesforce CRM and Force.com applications.
• Experience in performing page layout customization, created custom links based on user requirement.
• Experience in working with various Salesforce.com standard objects like Leads, Accounts, Contacts, and Opportunities along with Reports and Dashboards.
• Experience in SFDC related technologies such as Apex, Visualforce.
• Extensive experience over creating workflows, approval processes, validation rules and sharing &security rules.
• Working knowledge in generating Reports, Dashboards, customized reports and analyzing the data in Salesforce.
• Work experience in using different data tools - Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete etc.
• Created various profiles and configured the permissions based on the organizational hierarchy.
• Created the Validation Rules, Approval Process, Workflows for various requirements.
• Worked on configuration changes like creating Custom Fields, Objects, Relationships, Page Layouts, Record Types, Email Templates, Report Types and Security Controls.
• Worked on development on Apex classes, Visualforce pages, Visualforce Components, Html.
• Worked on Apex data loader, Eclipse and change sets for deployment.
• Designed and developed apex Trigger for various functional needs in the application.
• Involved in writing apex and integration for several requirements.
• Involved in unit testing and test coverage for apex classes.
• Involved in code migration and data migration.
• Hands On Migration Tools - ANT Migration tool, Eclipse, Workbench and Change Sets
• Coordinating with different teams to resolve the deployment issue and code issue.
• Good knowledge on Agile Methodology, attend scrum meeting Daily and involved in sprint planning
• Experience in Incident Management, Problem Management, knowledge article, Change implanting and co-ordination with following ITIL Best Practices.
• Effective team member with communication and interpersonal skills.
• Self- motivated individual with strong technical and learning skills.
• Excellent team Player and Active participant in knowledge sharing.

SKILLS:

SalesforceTechnologies: Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Visualforce (Pages, Component & Controllers), Lightning Components, Standard objects, Workflow & Approvals, Apex Data Loader,Web Services, Reports, Dashboards, SOQL, SOSL, Custom objects, S-Controls, Analytic Snapshots,Sandbox development and Testing,Sales cloud,Service cloud, App Exchange packages, REST API, SOAP API.

SalesforceTools: ANT Deployment, SoapUI, Workbench, Eclipse, Force.com, Apex Data Loader, Service Console and CTI integration, JIRA, Force.com Eclipse IDE Plug-in, Force.com Explorer, Offline Edition,Force.comPlatform, Sandbox and Production, Data Loader, heroku.

Siebel Skill Set: Siebel EIM, Configuration, Admin and EAI.

Programming Languages: C,Java,C#, C++,PL/SQL

Web Technologies: HTML, CSS, Java Scripts, XHTML, XML, Web Services, SOAP UI, WSDL, shell

Operating Systems: Windows7/2003/XP/Vista/2000/NT/98, UNIX

Databases and DW Tools: SQL Server,MYSQL,Oracle 10g/9i, Core DBA,MS Access, ETL (Data Stage and informatica).

Tools: Eclipse, GitHub, Source Tree, SQL Query Analyzer.

PROFESSIONAL EXPERIENCE:

Confidential, Jersey City, NJ

Salesforce Developer/ Administrator

Responsibilities:

• Worked on customizing various standard objects like Accounts, Contacts, Opportunities, Leads Dashboards and Reports.
• Configured Ring central app for salesforce.
• Individually worked on creating and implementing the Web-To-Lead functionality to solve and track Customers Leads.
• Worked for Salesforce administration support governing user account creation, personal information setup, password reset, Roles & Profile creation, user group creation, updating company profile, Network access setup.
• Worked on creating custom E-Mail templates like Mass Email, Email Templates, and Communication
• Templates to be sent to customers regarding the new account opening benefits.
• Experience in using Apex Data Loader for various data related operations like data inserting, updating and deleting.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various Functional needs in the application.
• Implemented Security access to the user profiles by creating Object level security, field level security, and record level security.
• Performed apex callout using Web Service (Both REST API and SOAP API) to external applications from salesforce.
• Created multiple visual force pages for various requirement needs.
• Building the Lightning Components with aura framework, to render other app content in to VF pages.
• Using lightning button that executes an action in a controller and through that callout update in external system.
• Fire Application Events when a lightning app components is rendering on app century Components and related pages.
• Created multiple custom reports and dashboards for the user visualization based on requirement.
• Interacted with senior managers and produced all the reporting needed on a daily, weekly and monthly basis

Environment: Saleforce.com sales platform, custom objects, custom Fields, visual force (Pages, Component &Controllers), Pages, Lightning Components, Roles and Profiles access and permission sets Reports and folder access Email Services, Sandbox data loading, ANT.

Confidential

Salesforce Developer/ Administrator

Responsibilities:

• Worked as Lead Developer for Salesforce CRM enhancement project and managing a small team at offshore.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visualforce, force.com API, and web services.
• Design and developed application on Force.com platform in salesforce.com environment with apex programming language at back end and visual force pages as user interface.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Designed and developed SFA based Application on force.com platform in salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail and edit page and Service Console access for CS team with CTI integration and Live Chat.
• Created and maintain salesforce community cloud and site and public pages for community.
• Create, setup and manage salesforce knowledge article, provide knowledge article and different Article type’s access to Customer Community cloud User and public pages.
• Deployed the Custom objects, Custom tabs, validation rules, and Workflow Rules and Page layouts to suit to the needs of the application.
• Setup and Integrating Zuora for Salesforce to maintain customers' subscriptions, invoices, payments, Payments pages setup for community with the help of Zuora.
• Integration with communicator through SOAP API for Email Service to send welcome and marketing emails to the end customer.
• Using REST API we are send and Receive Custom preference information with other business vendor partners.

Environment: Saleforce.com Service cloud platform, Community and Sites, App Exchange packages zuora, Apex Language, Apex Triggers, Visualforce (Pages, Component &Controllers), Pages, Service Console, Data Loader, HTML, Java Script, Node JS, Web Services, REST API, SOAP API, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Communicator, ANT, Eclipse IDE Plug-in, GitHub, Heroku.

Confidential

Salesforce Developer

Responsibilities:

• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail and edit page.
• Design and developed application on Force.com platform in salesforce.com environment with apex programming language at back end and visual force pages as user interface.
• Implemented the requirements on salesforce.com platform and force.com IDE plug in using Eclipse.
• Preparing and load data for analytics form different source system to force.com.
• Created users, hierarchical roles, profiles, security controls and new fields as required.
• Deployed the Custom objects, Custom tabs, validation rules, and Workflow Rules and Page layouts to suit to the needs of the application.
• Giving access to science-based pricing guidance and create quotes and proposals easier than ever.
• Combined with automated approval workflows, sales teams can respond even faster to customer requests, improving the overall customer experience.
• By using PROS smart CPQ (Configure, Price, Quote), which seamlessly delivers powerful configure, price, quote capabilities with integrated price optimization into Salesforce.
• Worked on various standard objects like Accounts, Contacts, Opportunities, and Opportunities line items, Products, Price Books.

Environment: Saleforce.com sales platform, Apex Language, Apex Triggers, Visualforce (Pages, Component &Controllers), Pages, HTML, Java Script, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

Salesforce Administrator

Responsibilities:

• Setup the basic environment that uses to work for development application with sand box.
• Customized the standard application by modifying objects According to valid business requirements.
• Created custom objects, triggers, validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.
• Create custom and modify standard salesforce objects Accounts, Contacts and Case managements
• Created custom controllers implementing complex code for retrieval from Salesforce Service cloud to Visual Force pages.
• Implemented Workflow rules, Approval process and its associated actions like Creating Task, Email Alert and Field updates.
• Writing and improving the test class to Increase the Code Coverage.
• Handling Data Migration using Data Loader tool, also Data Export and Import Functionality within the Org.
• Worked in different sandboxes for development and testing, and involved in migrating the code to production instance in installments using Change Set.
• Interacted with client and produced all the reporting needed on a daily, weekly and monthly basis.

Environment: Saleforce.com Service cloud platform, Sandbox Setup, Roles and Profiles access and permission sets, visual force (Pages, Component &Controllers), Pages, Reports and folder access, Custom Objects and Fields, Custom Tabs, Email Services, Sandbox data loading, ANT.

Confidential

Siebel Developer/ Support

Responsibilities:

• Daily health checks which includes regularly checking status of servers & components and
• Checking status of JOBs/RCRs/ Tasks and Server resource monitoring (CPU/Memory/Disk space).
• All maintenance activities like daily servers checks, necessary action for goodness alerts and support for routine maintain (patching and DR test) under Siebel servers (CI’s) in all environment (Production, QA and INT).
• Work on different incidents based on priority, criticality and urgency to follow SLA/OLA with Incident Management.
• In case of issues supporting all planned & unplanned outages.
• Provide resolution to re-occurring issues and RCA document which is request for change with Problem Management.
• Provide workaround for known errors, small and temporary issues through knowledge article.
• Change implantation and co-ordination for resolution issue and implement new change request which are coming from business with full life-cycle design, implementation, test and release in to production.

Environment: Siebel Tools, Siebel EIM, Configuration and EAI, Admin and sever installation, Deployment

Confidential

Siebel Developer

Responsibilities:

• Setup the basic environment that uses to work for Siebel development application.
• Customized the standard Siebel application by modifying objects According to valid business requirements.
• As Trainee from Case study understand business to meet business requirements for customizing the standard Siebel application.
• Customizing Application Screen like Service request, Order Entry for end user according to a valid business requirement.
• Customizing Views for Service request and Service Interest Screen that where we give certain access for that view according to user position.
• Modified Joins, Links as per Business requirements that using field in business component.
• Created/Modified Static Pick lists, Dynamic Pick lists, Hierarchical Pick List values for that field in UI.
• Created attribute mappings for the extension columns created using Siebel Tools.
• Configured and optimized the .ifb files &ctrl files, set the Configuration parameters, run the EIM Server tasks form other Data sources EBS and DataStage.

Environment: Siebel Tools, Siebel EIM and ETL DataStage, Configuration and EAI, Admin and sever installation, Deployment.

Confidential

Siebel Developer/Administrator

Responsibilities:

• Migration Siebel code (SRF, Repository migration. DDL synch) from different environment Development, test and production.
• Daily health checks which includes regularly checking status of servers & components and Checking status of JOBs/RCRs/ Tasks and Server resource monitoring (CPU/Memory/Disk space).
• Work on different incidents based on priority, criticality and urgency to follow SLA/OLA with Incident Management.
• In case of issues supporting all planned & unplanned outages.
• Provide resolution to re-occurring issues and RCA document which is request for change with Problem Management.
• Provide workaround for known errors, small and temporary issues through knowledge article.
• Change implantation and co-ordination for resolution issue and implement new change request which are coming from business with full life-cycle design, implementation, test and release in to production.
• All maintenance activities like daily servers checks, necessary action for goodness alerts and support for routine maintain (patching and DR test) under Siebel servers (CI’s) in all environment (Production, DR and Bug-fix).

Environment: Siebel Tools, Siebel EIM, Configuration and EAI, Admin and sever installation, Deployment.

Confidential

Siebel Developer

Responsibilities:

• Preparing the low level design drafts for the upcoming business requirements.
• Handling the assigned user stories from low level design and development to delivery.
• Interacting with Design Office, BA team and test teams for design clarifications, business flow and defect fixing respectively
• Designed and customized the user interface according to the client’s requirements by modifying applets, views, and screens
• Customized the Siebel business object layer by modifying existing Business Components through joins and links
• Customized and created the Pick Lists like Static, Dynamic and Hierarchal pick lists.
• Created and Modified Pick Applets, MVG’s, and Drilldowns and Toggle applets.
• Imposed the new business rules by implementing validations and restrictions in the application objects through field validations, BC User Properties.

Environment: Siebel Tools, Siebel EIM, Configuration and EAI, ETL- informatica.