SUMMARY

• 11+ years of IT professional experience with more than 6 plus years of experience in Salesforce CRM as a /Senior Developer/Administrator/Business Analyst
• Proficiency in Salesforce.com and QTP
• Experience in design and implementation of Force.com applications across pre - sales, sales and service modules of customer relationship management.
• Proficiency in two major software development models, waterfall and agile methodologies.
• Experience in SFDC development using Apex, Visualforce, SOQL and SOSL.
• Experience with salesforce Service Cloud, Sales Cloud, Force.com Platform
• Developed the outbound and inbound integrations in Salesforce with web services.
• Experience in web technologies like HTML, XML, CSS, JavaScript, WSDL, and SOAP.
• 2 years of experience in testing applications and using tools like QTP and HP Quality center.
• Proficiency in SFDC Administrative tasks like creating Objects, Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards and Tasks.
• Ability to learn quickly in a dynamic environment.
• Excellent communication and inter-personal skills and accustomed to working in both large and small team environments.
• Experience in creating Salesforce Communities for users and Single sign-on to enable them to login into various applications
• Experience with developing a complete case management system using lightning components, controllers, help methods and lightning style sheets.
• Developed Lightning Component Framework and also built Lightning component using aura framework.
• 2 years of experience in pharma sales and service cloud functional areas.
• Experience is multiple CRM applications like Siebel and SAP (SD, MM, APO, and FICO).
• Experience in Telcordia network tools and GIS (Geographical information system).

TECHNICAL SKILLS

Programming Languages: Force.com, Core Java, SOAP, WSDL, JavaScript, JSF, HTML, CSS, XML, UML, C, C++, Python

Salesforce CRM: Sales Cloud, Service Cloud, AppExchange Apps evaluation, Apex programming Language, Apex Classes, Apex Triggers, Apex Schedulers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects, Standard objects, customer portal, Chatter, Outlook Integration, Salesforce Mobile.

Database: Oracle, MySQL, MS ACCESS, Database.com

CRM: Salesforce CRM

Integrated development Environment (IDE): Eclipse, Force.com Eclipse IDE Plug-in

Operating Systems: Windows, Linux

PROFESSIONAL EXPERIENCE

Confidential, Fort Worth, TX

SFDC Senior Developer

Responsibilities:

• Responsible for successful delivery of projects and subsequent change management relative to the
• Salesforce.com software platform by applying knowledge of the applications functionality and client business requirements throughout the software development lifecycle.
• After implementation, responsible for supporting the platform for the business unit and contributing to other various projects as required.
• Provided project management guidance to project team, or make recommendations or actions to direct the analysis of and solution to problems.
• Designed and developed customer solutions on the force.com platform including significant work in Apex, Visual Force, application integration and data migration.
• Used Salesforce Lightning Inspector to debug the lightning components during the development process. Created quick action buttons for configured lightening pages.
• Worked with internal sales business units, key stakeholders, and the Salesforce.com Administration team to analyze their requirements, develop designs, and implement Salesforce.com and related systems.
• Provided Support within a team of administrators tasked with ongoing configuration of the existing Salesforce.com technology environment comprised of 800+ Salesforce.com users.
• Worked on Development backlog items from various earlier projects, involves creation of Apex Classes, triggers, workflow, flows, process builders, reports, dashboards and knowledge articles.
• Provided support on Emergency releases for ongoing development tasks. Conduct release meetings gathering team information on items that are being deployed
• Worked on Training sessions with sales business units and end users to walkthrough the implementation conducted in salesforce.

Confidential, Fort Worth, Texas

Senior Salesforce Developer

Responsibilities:

• Performed the role of Salesforce.com Senior Developer in the project.
• Created multiple apps In Salesforce using force.com platform, created the Objects that needs to be created, established relationships between objects. Defined the Profiles and Role that needs to be created as per the business requirement. Built approval process to manage complex approval logic.
• As senior developer I have written bunch of Apex Classes, Workflows, Validation Rules, Triggers, Visualforce Pages, and Controller Classes. Used high standards of coding while writing those, Used multiple synchronous and asynchronous calls in salesforce. I have created Future methods and utilized Batch apex to fulfill wide variety of business requirements.
• As senior developer worked on salesforce integration using SOAP and REST based web services experience. Implemented both inbound and outbound integration using the REST/SOAP Web Services. Integrated multiple third party applications like legacy applications, web applications, and mobile applications. Performed both data integration as well as business logic integration.
• Worked on Visual Force pages, I have used both standard and custom controllers, successfully resolved errors caused by governor limits. I have built several visualforce components in salesforce and reused them across the project. Successfully made use of static recourses, Controller extension functionalities while writing visualforce pages.
• Configured Components for Lightning Pages and the Lightning App Builder.
• Used Salesforce Lightning Inspector to debug the lightning components during the development process. Created quick action buttons for configured lightening pages.
• Developed and configured various Custom Reports and Report Folders for different user roles.
• Created and deployed several reports using Salesforce.com platform.
• Built data model for applications.
• Created customer/partner community portals using salesforce Service Cloud and maintained multiple community groups.
• As senior developer built knowledge repository of project artefacts, shared the same across team to drive higher efficiency and effectiveness and trained team members on project processes to achieve the highest level of quality.

Confidential, Broomfield, CO

Salesforce Developer/Application Support Lead

Responsibilities:

• As a developer created multiple apps In Salesforce using force.com platform, designed the Objects that needs to be created, established relationships between objects. Defined the Profiles and Role that needs to be created as per the business requirement. Built approval process to manage complex approval logic to match the functional needs of the organization.
• Developed dynamic Salesforce.com Visualforce pages using JavaScript. Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the applications. Utilized both standard and custom controllers while writing visualforce pages.
• Worked on salesforce integration using SOAP and REST based web services experience. Implemented both inbound and outbound integration using the REST/SOAP Web Services. Integrated multiple third party applications like legacy applications, web applications. Performed Data integration as well as business logic integration.
• Developed and maintained SFDC analytical reports and dashboards for management review, custom home page that can be configured by all business groups as per the requirement.
• Monitored incoming issues logged by the SFDC application users and ensured the same are being resolved within the given OLA and SLA.

Confidential, Broomfield, CO

Python Developer

Responsibilities:

• Deployed latest telecom data and geospatial data to client GIS (Geographical information system) application.
• Worked on Geo/Mintj, API and creating telecom services for GIS.
• Created Toolboxes, Python scripts and Geo services in GIS Arc Map 10.
• Updated latest set of USPS data on the client’s GIS system.
• Created MXD’s and used them to customize maps in GIS Arc Map 10.
• Created Web Mercator services for map services on all the production servers and test servers for GIS application.

Confidential, Broomfield, CO

Java Developer

Responsibilities:

• Worked as a Java developer for Data conversion project converting data from legacy systems into the new system.
• Used core Java concepts like Collections, Generics, Exception handling, IO, Concurrency to develop business logic.
• Manually extracteddata for SDH equipment from multiple systems using Oracle, mapping network elements and cards for majority of SDH equipment’s into the target DB.
• Updated Equipment data into multiple systems using PL/SQL. Worked on the conversion of SDH equipment from multiple systems using Java
• Worked on user stories using Java frame work to create Rings using inventory Services
• Worked on mapping Inventory Equipment as part of conversion of two different inventory systems.

Confidential

Test Lead

Responsibilities:

• Created the Project Plan for testing.
• Analyzed Use Cases and process flows, requirement document and other project related documents using Rational Requisite Pro.
• Worked on requirement tracking using Requirement Traceability matrix.
• Created High Level Scenarios and test Scripts.
• Performed self-review of the HLS and the test scripts created and documented the results in the Review tracker.
• Performed peer review of the HLS and test scripts created and documented the results in the Review tracker.
• Executed Test scripts as a part of functional testing.
• Applications under test
• SAP (SD, MM, APO, and FICO)Clarify
• Logged defects and tracked the defect status until closure usingRational Clear Quest.
• Communicated with the onshore team regarding the updates, status of the project, requirements etc.