SUMMARY

• Strong knowledge of Salesforce cloud products like Sales cloud, Marketing cloud and Service cloud.
• Extensive knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting.
• Experience with SDLC process in agile methodology. Strong implementation and rollout experience with salesforce.com CRM (Sales cloud, Service Cloud, Marketing cloud) and Force.com platform.
• Strong Experience in creating, managing Applications, Custom Objects, Custom tabs, Fields, Relationships, Page Layouts, Record Types, Validation Rules, Email Templates, Report Types, Workflow Rules, and Approval Process, SOQL, SOSL and DML operations.
• Good experience with Apex classes, Apex triggers, Batch Apex, Schedule apex, Visual Force Pages and Visualforce controllers.
• Good experience in Developing Business Logic Services Using Custom Objects, Controllers, Visual Force/APEX Classes and APEX Triggers.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, visual flows, Tasks and actions.
• Salesforce Lightning Experience - Used SLDS for developing Lightning Components, Lighting Bundle, Actions, Event and Server-Side Controller.
• Migrated the existing functionalities from Salesforce Classic to Salesforce Lightning.
• Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, development, Testing and Deployment.
• Experience in using different data tools like Data Loader, Import Wizard, SFDC Data Export, Mass Delete etc.
• Background with web technologies including HTML, XML, CSS, J-Query and JavaScript.
• Experience working with Salesforce.com Sandbox and Production environments and deployed the configurations from sandbox to production using change sets.
• Experience in Creating Reports, Dashboards, Workflows & Approval process, Process builder and Visual work flow.
• Proficient in security and sharing rules at object, field, and record level for different users at different levels of the organization.
• Committed to excellence, self-motivator, quick-learner, team-player, and a prudent developer with strong problem-solving, analytical skills and communication skills.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex classes, Apex Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, Lightning components, communities, Workflow & Approvals, Dashboards, Custom Objects, Rest and Soap API’s

Salesforce Tools: Force.com Eclipse IDE Plug-in, Workbench, Data Loader, Lightning data service, JIRA

Languages: Apex, C, C++, Java, Java Script, HTML, CSS design, Lightning and SQL

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008, Linux and iOS

Packages: MS-Office, Project, Excel, Access

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Salesforce Administrator/developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized apps to match the functional needs of the organization.
• Worked closely with Business Development teams, Sales, Marketing, and Finance departments to identify current and emerging user needs related to customers and markets.
• Developed and Customized User interface in Salesforce.com using Visualforce, Apex controllers and Force.com IDE.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Developing various Batch Apex Classes and scheduled those using Apex Schedulable Classes.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Extensive experience in designing of custom objects, custom fields, custom tabs, page layouts, Record Types, Field Dependency.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers by following the Governor limits in Salesforce.com.
• Customized page layouts for Opportunity, Contacts, Accounts, and Campaigns depending upon Profiles.
• Implemented Sharing rules, configured permission sets, Field level Security, Record level Security.
• Developed Validation rules, formula field, roll up summary field on various objects.
• Implemented Sales process on opportunity object to control the picklist value of the stage field and then created the record type.
• Created the Reports and Dashboards as per the business requirements and provided security to report folders.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.
• Performed Administrative activities using Apex data loader, import wizard to Insert, Update, and Import data from Microsoft Excel into salesforce.

Confidential, Long Island City, NY

Salesforce developer

Responsibilities:

• Interacted with Business Stakeholders to gather the requirements and Implement these requirements on platform.
• Hands on experience in SFDC development using the APEX classes, Triggers, Batch processes, S-Controls, Components, VF Controllers, Reports, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug-in.
• Experience in integrating Salesforce with external applications using Rest and Soap APIs.
• Created LightningComponents, Tabs and added SLDS, CSS Design Parameters which improves performance and UI.
• Implemented Agile Methodology to improve communications between Product Management and Business to provide more transparency across the departments.
• Created various profiles and configured the permissions based on the organizational hierarchyrequirements.
• Designed and deployed custom tabs, validation rules, approval process, related lists, custom links and auto- response rules to automate business logic.
• Created a user interface in Lightning using Aura components, CSS, Bootstrap for a call center agent to enter case details and submit in to Salesforce.
• Created custom Report types and Dashboards so that users can generate reports and visualize data on dashboards.
• Responsible for creating email templates, field updates, sharing rules, validation rules, permission sets, Field level security.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Worked on Migration Tools to push data and components from sandbox to sandbox andsandbox to Production.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Lightning components, Data Loader, HTML, Java Script, Apex Triggers, Web Services, CSS, workflows, triggers, SSO, SOQL, Eclipse, communities.

Confidential, Milwaukee, WI

Salesforce Admin/Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Experienced with Web-to-Lead and Web-to-Case scenarios along with Escalation rules and Assignment Rules.
• Managing and administering organization wide default settings, user profiles, role hierarchies, sharing capabilities and field level securities.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user profiles and created permission sets where necessary.
• Involved in Business requirement meetings like gathering information for IT team and analyzing the information provided by Business users.
• Integrated salesforce with third party tools using the Connected Apps in salesforce using OAuth 2 for authentication.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Developed several Triggers, Apex classes and Visual force pages as part of the Application Development.
• Designed and developed Applications on Force.com Platform in Salesforce.com environment with Apex at the backend and Visualforce pages as a user interface.
• Built apps visually with Lightning App Builder, Lightning Components, Lightning Bundle, design and lightning connect integrations across multiple connection
• Created various Reports to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization's need.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com, Data Loader, Workflow & Approvals, Reports, Service Cloud, Custom Objects, Custom Tabs, Email Templates, HTML.

Confidential, Kansas City, Missouri

Salesforce Admin

Responsibilities:

• Created custom reports and dashboards for analyzing the information provided by the user.
• Worked as team member and performed the roles of Salesforce Admin/Developer in the organization.
• Designed, implemented the custom objects, Custom tabs, Validation rules, Page Layouts, Compact Layouts, communities, chatter to suit the needs of the Application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on detail pages.
• Implementing the requirements on Salesfroce.com platform and Force.com IDE plug-in using Eclipse.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Responsible for maintaining the functional areas of data management, forecasting, Contacts, Leads, Campaigns, Opportunities, Quotes, Dashboards and Reports.
• Ability to handle workload to meet proposed deadlines.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Opportunities, Reports and Dashboards.
• Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com, Data Loader, Workflow & Approvals, Reports, Service Cloud, Custom Objects, Custom Tabs, Email Services, HTML.

Confidential

Web developer/Salesforce Admin

Responsibilities:

• Worked on optimizing the existing features as well as building new features.
• Quick at responding to issues and delivering them in time.Built modules that can be responsive to different breakpoints.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Expert in develop responsive web pages for different devices like Mobile, Tablet, Desktop using RWD and Twitter Bootstrap.
• Experience in Applications using Object Oriented JavaScript, JSON.
• Developed OOP design principles, HTML, JavaScript and MySQL.
• Analyzed business requirements, participated in technical design, development and testing of various modules assigned.
• Developed Reports, dashboards, and processes to continuously monitor data quality and integrity.
• Created Reports and dashboards for each geography within service lines based on necessary analytics.
• Developed the front-end framework, monitoring dashboards and real-time monitoring user interfaces.

Environment: Java Script, HTML, jQuery, XHTML, XML, XSL, SQL Server and Windows XP.

Confidential

Web developer

Responsibilities:

• Redesigned the existing site and to create new interfaces.
• Involved in extensive HTML coding and developed web forms.
• Administrated all infrastructure including Windows PCs, printers, and servers.
• Developed data insertion forms and validated them using JavaScript and CSS.
• Designed dynamic client-side JavaScript codes to build web forms and simulate process for web application, page navigation and form validation.
• Worked closely with the programmers and graphic designers for project requirement and analysis.
• Produced GUI prototypes for business logic presentations.
• Built responsive site mockups with HTML, CSS, and SASS.
• Used API's to build small web applications.
• Participated in bug thrashing sessions to discuss and resolve bugs with developers.

Environment: HTML, CSS, jQuery, JavaScript, XML, MS SQL, Adobe Photoshop.