SUMMARY:

• Skilled in understanding and implementing the Salesforce Lightning experience.
• Analyzing the scenarios for switching between Salesforce Classic and the Lightning experience.
• Strong knowledge in SalesforceAdministration and Customization, including Data Validation, Sales, Marketing, Customer Service and Supporting Development team.
• Extensive experience in analyzing organizational processes,converting business workflows into exact Salesforce.com workflows and configuring Salesforce.comto meet business requirements.
• Hands on Experience in creatingCustom Objects, Custom fields, Page layouts, Custom Tabs, Reportsand various other components as per the client and application requirements.
• Extensive business knowledge and customization experience on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports, and Dashboards.
• Skilled Business Analyst with excellent leadership and interpersonal skills, team player with the ability to work with, participate or conduct brainstorming sessions effectively with all levels of organization, individuals & stakeholders.

SKILLS:

CRM: Salesforce, Hubspot, Insights, Zoho, Pipedrive, Microsoft Dynamics 365

Languages/Scripting Languages: Transact SQL, C, C+, Java, HTML, VB Script

Databases: Oracle 10g, SQL Server 2000/2005/2008 , MS Access

Version Control Systems: CVs

Tools: SQL Server Management Studio, SQL Profiler, Performance Monitor, Microsoft Visual Studio 2005/2008, Microsoft Office Suite (Word, Excel, Power Point, Outlook, Publisher), Corel Draw Suite

Data Modelling: UML, MS Visio

Load Testing/ Defect Tracking Tools: LoadRunner, Test Director, Quality Center (QC)

Operating Systems: Windows XP/Vista/7/8/8.1/10 - Mac OS High Sierra/El Captain/Yosemite/Mavericks, iOS, Android, Linux

Enterprise Resource Planning (ERP): Systems, Applications and Products (SAP) HANA/BO/BI, Oracle

Methodologies: Waterfall, Agile, Scrum, RUP, V-model, SDLC, Business Modelling, Use Case & Sequence Diagrams, Activity Diagrams

EXPERIENCE:

Confidential, Berlin, CT

Salesforce.com Consultant & Trainer

Responsibilities:

• Actively providing corporate training to new users & companies adapting Salesforce environment, while helping companies customize and setup salesforce.
• Taught Salesforce Administration
• Taught SalesforceLightning
• Taught Salesforce Development
• Completed Interesting & Challenging Projects as a freelancer.

Confidential, Portland, OR

Salesforce.comAdministrator

Responsibilities:

• Administrated and monitored the company’s Salesforce CRM application.
• Created the workflows for automated lead routing, lead escalation, and email alert
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Worked on data migration from databases to SFDC using Data Loader.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.

Environment: Salesforce, Apex, Data Loader, Mozilla Firefox, Internet Explorer, Microsoft Excel, Windows.

Confidential, Arden Hills, MN

Salesforce Administrator

Responsibilities:

• Integrated web services with SalesForce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.
• Responsible for creating Queues, Workflows rules, and tasks to share and automate work to the users in the Queue.
• Created unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages.

Environment: Saleforce.com platform, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services Security Controls, Windows.

Confidential, New York, NY

Salesforce Administrative Consultant

Responsibilities:

• Interacted with various business team members to gather and document the requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Used Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from a comma-separated values (CSV) files.

Environment: Saleforce.com platform, Visual Force Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Windows.

Confidential, Washington, DC

Business Analyst

Responsibilities:

• Analyzed and developed “as-is” vs. “to-be” environments.
• Analyzed comprehensive all relevant Business Processes and Work-Flows.
• Developed and managed comprehensive Project Management Plan.
• Analyzed the corporate-level technology stack for integration into proposed systems.
• Co-ordinated with Onsite Supervisor and Managers, for related process requirements to finalize the deal.
• Involved in negotiating client development, as part of a Project Budget team.
• Conducted client meetings to develop requirements for customer needs.
• Prepared Master Requirement Sheet with requirements and corresponding technology.
• Reviewed requirements and technical proposals, with Time Estimation.

Confidential, Newington, CT

Jr. Business Analyst

Responsibilities:

• Analyzed the 112 retail outlets of the company by physically traveling across the country to retail locations to shadow day to day activities, analyze the business technical as well as functional requirements, identify underlaying business potential eventually to increase productivity and profitability of the organization.