SUMMARY

• Salesforce Implementation Consultant /Administrator with more than 5yrs of experience in Salesforce environment.
• Worked on the various Application modules such as Call Center, Sales and Marketing Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Strong knowledge of SDLC and experience with multiple implementations across various projects
• Extensively exposed to creating objects, fields, Record Types, workflows, approval processes, Escalation rules, Assignment rules, validation rules, Email services, data migration activities, custom page layouts, custom fields and other standard functionality.
• Extensive experience in Creating Roles, Profiles, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
• Experienced to maintain, enhance and create workflows and validation rules.
• Extensive knowledge about Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Experienced in managing the data, Forecasting, Campaign Management, Contacts, Leads, Opportunities, Quotes and Dashboards.
• Able to perform all tasks related to the day - to-day operations including managing users, creating and maintaining custom objects and fields, handling data migration, maintenance and installation and support of AppExchange applications.
• Possess excellent communication, interpersonal and analytical skills along with can - do attitude.
• Excellent Presentation, time management & organization skills. Good team player and a fast learner by adapting to the conditions.

PROFESSIONAL EXPERIENCE

Confidential - Cincinnati, OH

Sr. Salesforce Business Analyst/Admin

Responsibilities

• Translated business requirements into functional specifications for the IT organization, managed changes to such specifications, and educated the IT organization on the direction of the business.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects and Customized Objects for additional fields, Layouts, record types and validation rules.
• Served as a liaison between the internal/external business community and the IT organization in order to provide technical solutions to meet user needs.
• Investigated and analyzed feasibility of low to moderately complex enhancements, automations and processes. Analyzed, defined and interpreted business needs and issues by gathering, analyzing, documenting and validating the Business area(s) and user(s) technical (functional/non-functional) requirements.
• Participated in the creation of complex PRD (Project Requirements Document) which includes defining Business, User, functional and non-functional requirements needed for approval by Business and for use by Design, Development and Testing teams.
• Participated in creation of Requirements Management Plan (RMP) for complex projects and created RMP for less complex projects, to define, organize and schedule requirements management and development activities.
• Participated in the tracking and management of open issues and assisted in planning for resolution for complex projects. Maintained communications with technical counterparts to adopt best practices and ensure integration of specific application architecture into overall enterprise technology strategy.
• Ensured all user acceptance tests are conducted and documented according to standards. Identified and documented system deficiencies and recommends solutions
• Reviewed, edited, analyzed and created detailed documentation of business systems and user needs. Responsible for writing all documentation in clear and well organized manner. Developed key project deliverables including requirements specifications, use cases, system test cases, training and documentation and user manuals for projects of for low to moderately complex. Supported the production of Requirements Traceability Matrixes (RTM) and RTM gap analysis reports for complex enhancements, automations and implementations. Produced RTM and RTM gap analysis reports for less complex enhancements, automations and implementations.
• Created reports and dashboards for the management team
• Trained new end users on the application and trained existing users on new features
• Maintained the Role Hierarchy and Territory Management Rules as the organization changes structure over time
• Maintained user roles, security, profiles, workflow rules, and other system configuration options
• Collaborated with developers, product managers, subject matter experts and users to communicate the proposed solution vision and analyze tradeoffs between usability and performance needs

Confidential - Chicago, IL

Sr. Salesforce Admin

Responsibilities

• Created Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects and Customized Objects for additional fields, Layouts, record types and validation rules.
• Responsible for setting up login restrictions and resetting the user passwords.
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles.
• Created Workflows and Approval processes and developed validation rules.
• Used Organization security, Network-based security and Session security to implement platform security.
• Involved in creating, monitoring, and measuring campaigns with Salesforce CRM Marketing.
• Involved in minor corrections and enhancements to SFDC application required by business users from time to time.

Confidential, County, CA

Sr. Salesforce Administrator

Responsibilities

• Performed the roles of Salesforce.com Business analyst and Administrator.
• Performed detailed analysis of business and technical requirements and interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Managed and participated in all phases of the project, including Project Plans, Documentation, and Configuration.
• Administering users in salesforce.com with focus on set up, profiles, roles and user management, Console Apps
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs.
• Implemented case management automation (on Case Object) to track and solve customer’s issues. Implemented Email-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Implemented Scheduling dashboards and run time dashboards and worked on Custom Reports.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generating Reports and saved them for further access to the users.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Refreshed the sandbox to copy the data from production to sandbox.
• Provided Post-implementation support to assist end users in creating Reports, Dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Confidential, San Jose, CA

Salesforce Administrator/BA

Responsibilities

• Participated in analyzing the Requirements, preparing the Design documents based on the specifications and Developing and Maintaining the application.
• Worked on various standard objects including Accounts, Contacts, Leads, Campaigns and Cases.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Developed and deployed Apex Classes, Controllers, Extensions and Apex Triggers for various functional needs in the application using Eclipse IDE.
• Defined Lookups and Master-Detail relationships on the objects. And also created junction objects to establish many-to-many relationships among objects.
• Created Workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects and to read, extract, and load data from comma separated valuefiles.
• Used the Sandbox for Development and Testing and Migrated the code to the deployment instance after testing.

Confidential, Charlotte NC, USA

Salesforce Admin/BA

Responsibilities

• Worked with functional leads to transform and develop new requirements into design, implementation.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, VisualForce Pages, Apex classes to suit to the needs of the application.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Customized tabs for among different business users groups and business centers.
• Create various profiles and configured the permissions based on the organizational hierarchy requirements.
• Designed and developed workflow rules, validation rules, and customizations within Sales force. Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Extended native SFDC reports to leverage custom fields to create meaningful reports, dashboards.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.
• Administrated and monitored the company’s Sales force CRM application
• Migrated data from Excel / CSV files to SFDC using Data Loader
• Maintained data cleanliness and accuracy by adding custom validation rules and formulas
• Implementing automated process to simulate daily scheduled jobs within the limitations of the system and hosted entirely on Salesforce.com