SUMMARY

• Over 19 years of IT experience including 12 years of Senior Technical Manager positions handling project/program management, solution architecture and integration, serving as the primary liaison between Business and IT stakeholders, managing SDLC using both Agile and Waterfall methodologies whileinterfacing with clientsand driving development teamstoward delivering results in collaboration with cross - functional groups;
• Proven track record of successful project implementation in Fortune100 companies in a number of verticals ranging from Pharmaceutical, Manufacturing, Telecom, Energy, e-Commerce, Retail and Automotive.
• Experience designing and architecting solutions using Web Services/SOA; managing end-to-end implementations using custom-developed as well as COTS solutions
• Extensive experience with managing direct reports from the recruitment and on-boarding process. Mentoring and grooming; motivating and maintaining enthusiasm and team spirit; mitigating internal conflicts and steering toward resolutions; establishing a high-performing, motivated team comprised of technical staff.
• Deep understanding and extensive experience working with Salesforce.com
• Dynamic and achievement-drivenproduct managementexperience including managing theroadmap; Devising strategy for IT and Businesson integration and usage; measuring impact using KPIs and other metrics.
• Thorough understanding and application of PMI PMBOK processes and best practices using various tools and applications (MS Project, Rally for Agile, etc.)
• Demonstrated leadership abilities and drive to create a high performing culture under challenging circumstances.
• Excellent presentation, written/verbal communication skills and experience interfacing with project sponsors, senior management, matrix stakeholders, end-users and vendors.
• A change agent with a balanced temperament that motivates teams to execute and deliver on business priorities.
• Extensive experience and background in software programming of complex and enterprise applications.
• Over 15 years of volunteering experience, leading and managing community-based initiatives in Outreach, Social Services, Marketing and Advertising as well as IT Projects in National, Regional and Local chapters of non-profit.

TECHNICAL SKILLS

Development Tools/Technologies: Salesforce.com, Veeva Vault, Author-IT, Microsoft Office, SharePoint, Microsoft Project, RallyDev, CRM, CMS, HP Quality Center, HP Load Runner, Remedy, Crystal Reports, AS/400, RPG, Google Adwords, Google Analytics

Databases/Tools: SQL-Server, SSRS, Oracle, MySQL, Stored Procs, Cursors, Triggers, ERWIN

Others: SOA/Web Services, ASP, VB, JavaScript, VBScript, UML, VS.NET, Adobe PhotoShop 6, Macromedia Flash

PROFESSIONAL EXPERIENCE

Confidential

Senior Manager

Responsibilities:

• Managing vendor through all phases of the SDLC - supervising and managing requirements gathering, analysis, detailed scheduling, WBS; aligning of resources and timelines with cross functional teams, issue resolution, risk identification and mitigation across BMS Business and IT;
• Facilitating meetings across globally distributed stakeholder teams and coordinating communications; Managing multiple technical project managers on matrix teams; managing and mitigating issues, risks and decisions; Ensuring teams stay on track and within budget; reporting weekly status updates to stakeholders, project sponsors and executives
• Working with validation team to produce regulatory risk assessment document and validation plan, integrating & tracking the RA deliverables through the lifecycle
• Managing and coordinating the scripting, reviews, execution and approvals of user acceptance testing activities and deliverables with Business and IT teams

Confidential

SEO Governance Lead

Responsibilities:

• Agile Project Management of requirements, development, testing and implementation of stories across different segments of the new Verizon website coordinating multiple iterations.
• Working with Business, Vendor and cross-functional IT teams, managing end-to-end compliance to standards, evaluation of solution architecture/design documents, development and implementation of requirements for projects in e-Commerce, Self-Serve and MyVerizon, coordinating QA, UAT and production certification; publishing dashboards for executives and project teams to monitor status and progress of projects and CRs in various streams, performance reports and KPIs.
• Managing the development of Corporate Governance Strategy for SEO implementation and compliance; Planning and coordinating the implementation of SEO Optimization across the enterprise.
• Close coordination with tactical project management for implementation of Change Requests during enterprise and maintenance releases, including requirements, implementation, testing, sign-off and post-implementation validations.
• Managing all phases of SDLC while working with Business and Technical resources; analyzing requirements, documenting solutions, facilitating review/approval of artifacts, project planning and scheduling, aligning project resources, task assignment and coordination and other project management activities.