SUMMARY

• SalesForceCertified Platform Developer I with Certification Number: 8556630.
• 9 years of IT experience, with 8 years of experience with SalesForce CRM platform as Developer.
• Experience SalesForceAdministration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team.
• 5 years of experience of experience as service cloud and sales cloud.
• Certified Salesforce.com Developer (DEV 401).
• Experience with Apex Language, Apex Trigger, Apex Class, Apex Test Methods, Visualforce pages, Visualforce Components & Controllers.
• Extensive experience in analyzing organization processes,converting business workflows into exact Salesforce.com workflows and configuring Salesforce.comto meet business requirements.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events, Designing Custom Formula Fields, Field Dependencies, Validation Rules, approval process for automated alerts, field updates and email generation.
• Experience in creatingCustom Objects, Custom fields, Page layouts, Custom Tabs, Reportsand various other components as per the client and application requirements.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Abundant experience in data migration integration using data loader.
• Excellent domain knowledge in CRM, Finance, Retail and Health Care sector.
• Pagination with standard controller using apex code.
• Knowledge of developing MasterPagesusing C#.NETWin Form,Web formsto create a consistent layout for the pages.
• Strong at architecting the Veevasystem and pharma /health - care functionality.
• Implement and Deploy of XML Web service enhancement using C#.NET Win Form, Web forms.
• In-depth experience in CRM business processes like entity relationships and converting to SalesForce custom objects, lookup relationships, junction objects, master-detail relationship.
• Configured and maintained user security permissions in compliance with organizational needs.
• Experience in creating detailed process documentation and deployment process on issues for Future follow-ups.
• Team player with ability to work effectively with all levels of organization and individually as well.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments

TECHNICAL SKILLS

CRM: Salesforce.com

SFDC Technology: Apex Classes, Apex Custom Controllers and Extensions, Apex Triggers, Visualforce Pages, Email template, Formulas, Validation rules, Workflows and Approvals, App exchange, Force.com IDE (Eclipse), Apex Web Services, Dashboards, Analytic Snapshots, Custom Objects.

SFDC Utilities/Tools: Data Loader, Connect Offline, SalesForce-to-SalesForce, and SalesForce for Outlook.

Languages: Java, SQL, PL/SQL

Operating Systems: MS Windows 98/2000/XP/Vista/7, Unix

Web Technologies: HTML, JavaScript, CSS, XML

PROFESSIONAL EXPERIENCE

Confidential

Salesforce.com Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visual force, Force.com, and Web Services.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Written Apex batch and Scheduled classes to process large volume of data on a periodic basis.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize SalesForce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
• Integrated the web servicesby generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Configured single Sign-on SSO using SAML with Ping federate identity provider.
• Implemented SAML based SSO for authentication.
• Configured single Sign-on SSO using SAML with Ping federate identity provider.
• Implemented SAML based SSO for authentication.
• Worked on minor enhancements to SFDC application required by business users from time to time.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Executed SOQL queries in workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ
• Verify and validated various profiles, part of the approval process with associated record types and page layouts.
• Worked on Translation Workbenchduring the global implementation and roll out of SalesForcefor EMEA.
• Create road map with project planning, resourcing, strategizing salesforce.com and CPQ solution.
• Designed custom email templates (Text, HTML) to refer them in email alerts workflow action.
• Maintained CPQ tool updated with latest functionality by Installing Apttus Configure Price Quote releases.
• Modified sharing settings, field accessibility, password access policy and login policy as per business need.
• Responsible for working with the Business Development team to scope implementation & support projects.
• Interacted with various business users groups gather the requirements for SalesForce Implementation and documented the requirements.
• Worked on Change sets, Packages, Eclipse, ANTmigration tool for deploying apps and several other components.
• Worked on supporting tickets in the following areas: Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data.
• Experience in building Build Package and Build XML files for deploying metadata from org using ANT Deployment tool.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in creating, monitoring, and measuring campaigns with SalesForce CRM Marketing.
• Knowledge in Lighting App Builder and Lightning Components.
• Created External data sources using Lightning connect to SAP end point.
• Created LightningComponent Tabs and Visualforce Tabs.
• Integrating separate but related apps helps organizations achieve greater levels of operational consistency, efficiency, and quality.
• Lead data migration activity of crucial data setup using tools like dataloader.io, SF data loader, workbench.
• Designed and developed ETL strategy for new mappings.
• Tuned highly complex ETL sessions to reduce the overall refresh time by more than 40%
• Deployed the code developed in the Dev Sandbox to the Test Sandbox and the Production sandbox.
• Involved in Unit Testing, for the customizations and developments done during the project.
• Created orchestrations for bi-directional integration of SalesForceand SAP using Jenkinstool.
• Moved Code from Sandbox to Production using Jenkins and Change Sets.
• Designed various lightning layouts and specifications for all application features.
• I have built Lightning framework on open source Aura framework.
• Provide technical and user supportfor custom-built .Net and SQL-based Data Management System.
• Interacted with testing and the development teams for the development and testing of the code.
• Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.
• Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Environment: Saleforce.com platform, Apex Language, VisualForce (Pages, Components, Controllers &Extensions), Data Loader, Apex Triggers, Reports, Jenkins, Custom Objects, Custom Tabs, Email Services, Service Cloud, HTML, Java Script

Confidential

SalesForce Developer

Responsibilities:

• Designed, developed and deployed Apex Classes, Triggers, and validation rules for various functional needs in the application.
• Manage day to day process flowactivities for various applications.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created custom objects and Lookup relationships associated to Cases.
• Created workflow rules and defined related tasks, email alerts, field updates to implement business logic.
• Worked with QA to prepare test cases for and testing the functionality of the software.
• Created custom cloning for the record by copying certain field sections of the record and creating as a new record after modifications.
• Involved in pre-deployment activities and was part of regressing and UAT.
• Written Test Classes for unit testing.
• Closely worked with VeevaManaged services team, VeevaConfiguration changes.
• Loaded Facilities from MDM to Veeva twice in every quarter.
• Designed and modified the call plan screen in Veeva.
• In Administrative function, created profiles and implemented Object level, field-level and record-level security.
• Involved in resolving problems both in standard and customized solutions.
• Involved in Lightning App Builder empowers you to build apps visually, without code, quicker than ever before using off-the-shelf and custom-built Lightning components.
• Lightning components available in the Lightning App Builder so we can build custom user interfaces without code.
• Responsible for migration of code from sandbox to production environment.
• Worked onSingle Sign-on SSOto integrate internal enterprise application with SalesForce using SAML configuration settings in SFDC, using identity provider Intel expressway cloud 360 along with LDAP server settings.
• Integrated SalesForce CRM with Siebel CRM explicitly using web services API.
• Configured single Sign-on SSO using SAML with Ping federate identity provider.
• Implemented SAML based SSO for authentication.
• Designed process flow and BRD for dynamic Custom and Visualforce pages for APEX triggers, Classes, Test methods & to implement the custom functionality.
• Implemented Micro Services based Cloud Architecture on AWS Platform and Cloud Foundry.
• Developed product capabilities using Force.com, APEX, and Visualforce.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Created permission sets to give access to certain users depending on the business criteria.
• Worked on web services like soap and Rest.
• CSD (Customer Service Desk) for opening new ticketsfor any issue, editing, deleting and changing the status.
• Used Cast Iron integration tool for synchronizing master list of customers such as leads, accounts, opportunities and forecasts. It is used for data configuration.
• Created support documentation manuals for internal and external use.
• Responsible for standardizing and developing the support department by increasing department communication, developing documentation procedures and standardizing client information inSalesForce.com.
• Worked on prioritizing the records based on the business requirements.
• Developed and deployed workflows and approval processes for custom objects for different request types as per the requirement.
• Worked on setting up continuous integration for deployment of builds to various sandboxes& production organization using Jenkins, Force.com Migration Tool and SVN Repository;

Environment: Saleforce.com platform, Apex Language, VisualForce (Pages, Component & Controllers), Data Loader, Reports, Custom Objects, Custom Tabs, .Veeva CRM, Email Services, Sales cloud, SOAP API, REST API, Informatica On Demand.

Confidential

SalesForce Developer

Responsibilities:

• Created Field mapping document for various objects like Accounts, Contacts, Tasks, Opportunity and Lead.
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts, to suit to the needs of the application.
• Maintain consistency between territory management application and SFDC accounts and leads, assuring all sales people are assigned the correct accounts and leads.
• Built and managed custom reports for sales manager and executives.
• Performed data alignment for customers, products and Territory Managementthrough OM alignment tool.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Maintained data cleanliness and accuracy by adding custom validation rules.
• Extensive experience in Apex/Visualforce development.
• Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management.
• Managed users, hierarchical roles, profiles, security controls and territory management.
• Developed integrations using Data loader CLI mode and IBM Cast Iron integration tool between SFDC application and various legacy applications like SAP, Siebel Oracle databases etc.
• Deployment of Cast Iron interfaces to Web management console for scheduled execution.
• Setup of Web management consoles to execute the developed Cast Iron execution
• Serve as the point of contact for all SalesForce related issues, updates, enhancements and questions for the organization. Implemented Chatter, Chatter desktop, created public and private groups.
• Developed Apex Classes, Apex Triggers, Components, Visualforce Pages and Controller classes for various functional needs in the application.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute.
• Governors and Limits.

Environment: Sales Cloud, Data loader and Data management, Workflow rules and Approval Processes, Custom objects, Reports and Dashboards, Partner Portal, Custom Profiles, Lightning Framework, Page Layouts, Security Settings, Data Sharing Rules.