SUMMARY

• 9years of IT experience in Application Design & Development including experience in the Salesforce platform usingSales and Service Cloud features.
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Experience working with Force.com IDE in design and development of Custom Application for Complex Business Processes in both Sales and financial Service Cloud Modules.
• Experience in Scrum/Agile/Kanban for project execution using Jira/Story Board tools for user story handling.
• Experience in implementation & Integration experience on Salesforce.com using Apex (Classes, Controllers & Triggers), Batch Apex, Apex Web Services, and Visualforce Pages.
• Extensive experience on working with Standard Objects, Custom objects, Page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules, custom Tabs, custom reports, Lightning usage, AngularJS, report extractions to various formats.
• Good experience with Record Types, Relationships, Data Types, Formula Fields, Validations, Queues, Email­ Templates
• Administered CPQ requirements for clients on Steel brick and hands - on experience on Salesforce Lightning.
• Experienced in Customer Portals setup & AppExchange package deployment, Force.comsites development, Salesforce chatter customizations.
• Good experience in serializing Apex objects into JSON format.
• Good experience of site.com along with creating the publisher and contributor users.
• Experience in Salesforce Securities - Roles, Profiles, Permission Sets, Sharing Rules, User Management, Sound Knowledge on SOQL and SOSL for Querying and Searching Data for Force.com platform.
• Integrated Apex with External services by making callouts that used SOAP and REST API
• Good experience of identity management which includes Single Sign on using SAML along with OpenID connect, OAuth.
• Good experience in exploring all the details and data layers in the GIS mapping.
• Hands on experience with UNIX shell scripting for file processing, CRON job setup for periodic batch.
• Experience on building and integrating third-party computer-telephony integration (CTI) systems with Salesforce Call Center.
• Experience on Salesforce sales cloud, Apttus CPQ tool and Force.com platform to build an Opportunity and Quote/Proposal management module.
• Working experience with Lightning Component Framework, using Lightning component in Visualforce and adding to lightning component to salesforce1. Proficient in configuring and customizing salesforce1 App.
• Experience working for HIPAA compliance with an application to store confidential data.
• Good experience in Integrating Salesforce.com with other internal/external applications using SOAP and REST based web services
• Experience in writing complex SQL scripts using TOAD, SQL Developer, and MS SQL for verification of values frontend and backend system.
• Experience in maintaining Informatica workflows for loading and transforming the data.
• Performing web service testing using SOAP UI and validating XML files in ALTOWA XML SPY
• Experience in Veeva CRM configurations.
• Strong experience with salesforce workflow tools like Salesforce process builder and workflow.
• Experience on Lightening pages with lightening style sheets.
• Experience on sales force communities for solving issues and for peer interaction.
• Extensive experience in developing enterprise applications using C# and .Net technologies as well as in XML, XSL, HTML, JavaScript, JQuery, JDBC, Excel automated reporting and CSS.
• Good Domain Knowledge in CRM, ERP, Insurance and Banking domains.
• Experience on working with cloud-based platform like Wave Analytics for connecting data from multiple sources

TECHNICAL SKILLS

SALESFORCE TECHNOLOGIES: Standard objects, Workflow & Approvals, Apex Language, Apex Classes/Controllers, Apex Triggers, Visual Force Pages using CSS Layout according to the organization profile, Data Loader, Offline Edition, Integration, migration, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls,Steel Bricks CPQ

SALESFORCE TOOLS: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, Force.com Platform (Sandbox and Production), Force.com Migration Tool.

THIRD PARTY APPS: Cloud Data Wizard, Dupe Blocker, Dupe Catcher, Conga Composer, Popup Alerts, Outlook and Office 365 Connector Plugin, Survey Force, Mass Lead Convertor, Mass Update, Mass Delete, Google Maps Integrator, Field Trip, DocuSign, BIZTALK

PROGRAMMING LANGUAGES: Java, Apex, C, C++, SQL, PL/SQL, UNIX Shell Scripting

WEB TECHNOLOGIES: HTML, CSS, AJAX, XML, JavaScript, PL/SQL Web Toolkit

OPERATING SYSTEMS: MS Windows, Linux

DATABASES: MS SQL Server, DB2, Oracle 12c/11g/10g/9i, MS SQL 7.0, SQL server 2008/2012

METHODOLOGIES: Agile, Scrum, SDLC, RUP, Waterfall

VERSION CONTROL: Perforce, CVS, SVN, GIT

OTHER TOOLS: Toad, INFORMATICA, Eclipse, Tableau, SQL Enterprise Manager, SQL Query Analyzer, AQT, ER-Win, MS Visio, Power Designer, Putty and Edit Plus, ACTIVEBATCH, Toad, SQL Developer, SQL Navigator, OBIEE BI Tools and Reporting, Tuxedo,Quantum GIS

PROFESSIONAL EXPERIENCE

Confidential, San Francisco,CA

Lead Salesforce Developer

Responsibilities:

• Participated in various brainstorming sessions to address key issues and drafted new processes to automate critical business processes as per client guidelines
• Developed an entity relationship data model for various functional, migration, and integration requirements on the SFDC platform
• Utilized cloud integration tools such as Mule Soft, Web Methods-Cloud Streams, INFORMATICA Cloud manage
• Documented proposed changes and potential system implications related to ongoing Salesforce releases
• Worked on Interfaces, Data Objects, Screen Flows, and Conversions according to business processes
• Implement business requirements in Veeva CRM utilizing configuration.
• Worked on lightning app for Apttus CPQ approvals and salesforce standard approvals so that quote approvers can approve quotes directly
• Worked on Salesforce Communities and created Visual Force pages for Communities.
• Worked on financial service cloud for deeper client relationship management.
• Managed the end-to-end process for the development, approval, and distribution of promotional Materials, including direct publication to Veeva CRM channels using Vault PromoMats
• Successfully maintained and administrated support of Salesforce Veeva applications including user setup, profiles and roles, fields, record types, page layouts
• Thorough understanding of Workflows, Validations, Formulas and Approval Processes
• Developed Apex Classes, Apex Triggers, Custom Controllers, and Controller Extensions
• Extensively worked with Batch Jobs, Apex Triggers, ApexTest classes and VF pages
• Deployed changes from Sandbox to Production org using Change Sets.
• Worked on QGIS, Map Maker to create a variety of map figures to support comprehensive plans
• Integrated SFDC with Oracle ERP for order management system using Informatica.
• Sound knowledge of ETL operations (data import/export operations) using various SFDC supported tools including JITTERBIT, Dataloader.io, etc.
• Experienced with Steel Brick CPQ for billing, invoicing, and subscription. And take control of sales process from Quote to Cash
• Worked on Assets, Quotes, and Contracts to automate the Opportunity creation process
• Built multiple complex joined Reports and Dashboards for various business teams across the organization starting from Agents to the Executive Management Board to track the relevant Daily, Weekly, Monthly, Quarterly and Yearly metrics
• Successfully maintained and administrated support of Salesforce Veeva applications including user setup, profiles and roles, fields, record types, page layouts
• Experience working with Customer Portal and Partner portal.
• Involved in Integration using REST and JASON.
• Conducted various Report and Dashboard building sessions to business end users for them to get a better understanding of the Reports and Dashboards I built and to also enable them to design their own reports if needed

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, INFORMATICA, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Microsoft TFS,Oracle BPEL Process, Windows.

Confidential - Austin, TX

Sr. SalesforceDeveloper

Responsibilities:

• Worked closely with cross-functional teams in order to design and configure the Salesforce platform to address their pressing business issues
• Leveraged Salesforce’s declarative framework (Formulas, Workflows, Process Builder) and custom development through Apex, Triggers, and Visualforce to customize the Force platform as per client needs
• Implemented a Salesforce CRM solution using Sales Cloud to enable Sales automation in the organization
• Supported users in view creation and customization of reports
• Used HTTP Callout using JSON to fetch records/data from other system and display them in the Visualforce Page each time the page opens.
• Worked on the integration of salesforce with Steel Brick to generate quotes, invoicing and discounting along with CRM data.
• Customized applications for veeva online version using apex triggers, visual force pages, apex classes and SOAP API
• Used Batch Apex to automatically reassign thousands of Account records in cases where the associated regional sales manager contact changes.
• Developed Apex Triggers to automatically create Contact records for each and every location associated with an Account.
• Integrated Apex with External services by making callouts that used SOAP and REST API
• Implemented Veeva CRM sales application to manage and improve the sales performance.
• Performed administrative functions in the Veeva CRM including activities such as maintaining user accounts, hierarchies, roles, data management, sales territory management, Territory Re-alignment, loading data, reports, resolving end-user technical issues, monitoring system performance and utilization
• Worked on Partner Community to connect with resellers and partners to increase sales.
• Worked extensively in customization of financial Service Cloud Consoleby embedding Visualforce pages in custom console components, highlight panel and interaction log
• Participated in the identification and evaluation of third party applications from AppExchange to support a multi-year implementation roadmap
• Created a button on a Campaign object to retrieve all the open activities of that Campaign’s members (Leads, Contacts) in a separate Visualforce page.
• Worked with cloud-based platform like Wave Analytics for connecting data from multiple sources
• Experience in creating interactive views of that data and sharing those views in dashboards using Wave analytics.
• Worked on integration with Salesforce and apttus CPQ, This involves integration challenges with Salesforce org.
• Developing a lightening App with Lightening Design System.
• Experienced in setting up Environment by enabling My Domain, Decompose the App in Components and build the Lightening App.
• Involved in various user stories andworked with QA teamto test in various sandbox environments and update fields in Production.
• Implemented CPQ solution using Apttus CPQ & Contract Management for various customers in industries.
• Responsible for creating, managing, and delivering of required documents for application
• Serve as liaison between customers and team developers to overcome applications issues and maintain established business relationship.
• Provided support for nightly batch production cycle which required occasional on-call availability.

Environment: Eclipse IDE, Controllers, Visual Force Pages, Data Loader, Workflows, Triggers, Smart sheets, Web Services API, Dupe Blocker, CRM Fusion, Heroku, Force.com Explorer, Google docs, GLIFFY tool (flow charts)

Confidential - Brea, CA

Salesforce Developer/Tester

Responsibilities:

• Involved in all phases of the project, requirement analysis, design, coding and Unit testing.
• Worked with the Business Analysts to analyze the required functionality and proposed solution.
• Involved in the architectural design of the prototype wiring different modules of the application which includes UI components, data transfer objects, business implementation, ORM and services.
• Supporting the Sales, Marketing business applications for better productivity. This is the application deals with all sales business of salesforce with CPQ solution and exact target. All order to cash and quote to order functionalities are involved along with APTTUS CPQ solution.
• Employed various JAVA /J2EE design patterns like factory, DAO, Command, Business Delegate, and MVC.
• Implemented GUI using HTML, JSP, CSS, Tiles, Ajax, JSTL and Struts Taglibs.
• Used Payment Gateway service for Credit Card Transaction Implementation.
• Implemented Spring ORM with Hibernate taking advantage of Java5 features like annotations, generic collections.
• Worked in DAO layer of the application, written java code to access hibernate session factory using spring hibernate template, Hibernate Search Queries and written search, persistence, deletion for the persistence objects.
• Used JAXB for augmenting the generated classes which fills the gap between what is described in the XML Schema and information available from a set of Java class Definition by using Java Annotations.
• Experience with our online community software, to focus on complex issues.
• Coordinating with Developers and QA Testing Team regarding Testing issues like setting up builds, issuing tickets, setting up Testing and Development Environment.
• Authored deployment plans which involve staging of build packages, properties files etc at different staging environments like dev, QA and also production deployments.
• Used Tortoise SVN for version control.
• Created Web services using WSDL, REST and SOAP API.
• Performed peer code reviews, performance enhancements, Unit testing, debugging.
• Team Meetings to discuss the status of the projects and their updates.
• Involved in Unit Testing of various modules by generating the Test Cases.
• Used defect tracking systems like Rational Clear Quest, HP Quality Center.

Environment: Java, J2EE, Web services, Struts, Spring, Hibernate, JDBC, JSP, HTML, Oracle10g, Windows XP, Ajax, JQuery, JavaScript, CSS, RAD, WebSphere Application server, CVS.

Confidential, Lisle, IL

Salesforce Admin/Developer

Responsibilities:

• Created user Roles and Profiles, security controls and shared settings.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and audit trail setup.
• Developed Salesforce.com workflow rules and triggers using Apex for updating Users based on Location records.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Developed Validation and Trigger code for objects and fields.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Developed various Visual Force pages as per the requirement.
• Experienced in the Unit Testing for the customizations and developments done during the project.

Environment: Force.com API, Controllers, Sharing Rules, Java Script, Web services, Triggers, Controllers, Workflows, Email Updates.

Confidential

Salesforce Developer/ Java J2EE developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards
• Worked with Apex Classes, Apex Triggers and Visual force pages
• Maintained user roles, security, profiles and workflow rules wherever necessary
• Created Sharing rules, Assignment Rules and Escalation Rules for Cases
• Developed various Custom Objects, Tabs, Components and Visual Force
• Integration with Cast Iron.
• Develop and Deploy SFDC Integrations with SAP and other applications using .Net environment and Force API
• Data Migration from Legacy Front Range to Salesforce.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people
• Developed Custom Objects, Custom Reports and dashboard on regular basis for the sales performance and lead generation statistics
• Gathered all project requirements and functional specifications from Business users.
• Implemented MVC Architecture using spring framework for the application.
• Wrote Business Logic using Java, Servlets for the different parts of the system based on business rules provided by the Business users.
• Developed user interface using HTML, JSP, Servlets, CSS, JavaScript and Ajax. Exclusively used CSS for modifying Layout and design of the web pages.
• Mapped tables in database using Hibernate.
• Wrote client-side and server-side validation scripts using jQuery and JavaScript.
• Performed unit testing by writing test methods using Junit. Used GIT for version control.
• Extensively followed SCRUM methodology. Participated in Release and Iteration Planning meetings with engineers. Used HP Quality Center as a defect tracking system.
• Designed and developed Web Services (SOAP, WSDL).
• Worked with Oracle for executing queries and stored procedures for testing data persistence. Assisted in production support; prepared daily batch monitoring report; dealt with clients for processing files.
• Ran Maven Scripts to automate the Java Build and deploy process. Deployed application into the JBoss Application Server

Environment: Java 1.6, J2EE, Struts 2, Hibernate 3.0, JPA, Spring, HTML 4, JSP, CSS 3, PL/SQL, AJAX, JavaScript, GIT, XML, JBOSS, Oracle 10g, Maven, Eclipse 3.6, JUnit 4.7,Windows XP,HP QualityCenter. Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader.