CAREER PROFILE:

• A highly experienced Sr. Program Manager / Digital Transformation & Integration / Sr. Technical Manager / Sr. Delivery Manager and Consultant with over 30 years’ experience in leading and managing the implementation of complex, robust and scalable global enterprise software and infrastructure information technology and architecture platform roadmaps with the ability and experience to work through conflict, build trust, and influence outcomes through outstanding interpersonal skills with all kinds of people at all levels.
• Deep industry and domain expertise in mobile, digital, market research, direct marketing, tech services, multi - media, multi-channel retail, wholesale, manufacturing, distribution, publishing, healthcare, transportation and financial services.
• A professional that brings a deep sense of personal responsibility and accountability, along with drive, intelligence and passion both for and about technology.
• Approaches work with a flexible and adaptable attitude toward changes in the business environment, product development and the technology universe.
• A highly experienced and accomplished individual that has proven ability to work through conflict, build trust, and influence outcomes through outstanding interpersonal skills with all kinds of people at all levels.
• Experienced in the program/project delivery, transformational and digital design, architecture, integration, implementation and operations of multiple and complex product development and platform roadmaps while effectively communicating and partnering throughout a mid-to-large product and services organization. Exceptional project management and reporting capabilities using dashboards and risk-based reporting methods.
• Practitioner of the Y-Shaped Model for mobile & tablet application development with emphasis on adopting a “feature-based” rather than a “fragmented-by-device” development process that stresses application commonality with UI/UX interface differences and divergence limited to device platform. The end result is that one team efficiently develops a feature from end to end rather than four teams duplicating efforts.
• Experienced in continuous integration methods (DevOps) and service management (ITIL) to improve IT service delivery agility, efficiency and with emphasis on communications, collaboration and integration between software development and IT operations. Application of Agile DevOps methodology in software delivery projects in recognition of interdependence of software development and IT operations to ensure organizations produce software and IT services more rapidly, with frequent iterations.
• Highly experienced in selecting, working with and managing both local and off-shore vendor software engineering teams and infrastructure services for numerous product development, mission-critical, global and complex technology and software environments while maintaining a culture of innovation, entrepreneurship and extreme productivity.
• Experienced in leading multi-track Agile, SDLC or Hybrid program management project methodologies, delivery frameworks and tools.

SPECIFIC EXPERTISE:

• eCommerce, Mobile & Social Digital Software Engineering
• Agile, RUP, SDLC and ITIL Development Methodologies
• Design, Implementation & Operation of Highly Scalable Systems
• Experienced in Call Center Operations & Systems
• Big Data Architecture, Design & Operation
• Ability to Recognize Intellectual Property to Create Value for the Business
• Advanced SOA/API Middleware Integration & Modernization
• ServiceNow Data Center Support Services Design & Implementation
• Project Management, Estimation and Delivery (DevOps)
• Cloud Architecture & Infrastructure Planning and Delivery
• Front2Back Business Digital Transformation & Integration
• Strategic Technology & Product Development Planning
• Enterprise-wide Change & Risk Management
• Strategic Analysis and Internal Consulting
• Experience in Startups Pre/Post Funding
• Procurement, Sourcing, Budget and Cost Control Management
• IT Governance, Portfolio and Staff Development
• Expense Reduction and Revenue Generation

TECHNOLOGY STACK EXPOSURE & EXPERTISE:

Project Management Tools: PMI, PMBOK, MS Project, JIRA, Rally Enterprise, BaseCamp, & Quip eCommerce and OpenSource frameworks - C#, C+, Java, LAMP, .Net, C#/.NET (Xamarin),PHP,VB, Rails, Python, AJAX, JQuery, REST, SOAP, Perl, Mercury…others

OOP Languages: Smalltalk, Scala, Delphi, Groovy, NetREXX and Perl

Style Sheet Authoring Frameworks: CSS, CSS3, WorpPress, Compass, Zend, Sass…others eCommerce content systems, technologies and platform - Shopify, Volusion, MarketLive, Shopatron, Netsuite…others, Social Commerce, application development, engineering and integration - Facebook, Twitter, Pinterest, Fancy, Orkut…others Mobile Architecture, application development frameworks and wire-framing - iOS, Android and HTML5, C#/.NET (Xamarin),Fluid UI, HotGloo

Data Management Platforms: MySql, SQL, JSON, Oracle, NoSQL, MongoDB, Fluidinfo, SyBase, DB4, FireBird…others

Business Process Management systems, technologies and frameworks: Lombardi, Pega, Appian, Ariba eProcurement, Tibco…others

BI Tools & Analytics: QlikView, Tableau, SAS, Oracle, IBM, MicroStrategy, Pentaho

ITSM: ServiceNow, Clarity, Heat, Remedy, CA, JIRA, ServiceDesk

CRM: Salesforce, Salesforce Service Cloud, MS Dynamics, SugarCRM, Genesys, MiTEL, Cisco

Software development methodologies: Agile/Scrum, SDLC, RUP and Waterfall

Service Orientated Architectures (SOA) application development, services and methodologies: IBM, Oracle, WSO2, Apigee, Layer 7, MuleSoft

Complex Event Processing (CEP) and Event Driven Architecture (EAD): Esper, Vitria, Oracle, Tibco

Software Versioning Tools: ClearCase, Subversion, TFS, GNU…others

Middleware Technologies: IBM WMS, ESB, Oracle Fusion, OSB, CORBA, Java RMI, DCOM, Distributed Objects, Distributed Computing

Application & Data Appliances: Netteza, Teradata, Oracle BDA, Hadoop, DataPower, CastIron, Gentran, XML, Layer 7

Semantic Web, Ontology and Resource Definition frameworks: RDFs / OWL, agent-based and reputation-based architecture

Data Warehouse, business intelligence, visualization, taxonomy and analytical systems and frameworks: Oracle 11g, MongoDB, Fluidinfo, OpenVerify...others Digital media and cataloging, management and pre-press technologies

Asset Performance Attribution: FactSet, B-One BISAM

Retail Store Systems, Point-of-Sale and Replenishment technologies: SAP 2/3, SAP B1, MS Dynamics, JDA, JDEdwards, Retailx…others

P&C Insurance Industry Software: Guidewire, FirstBest Labeling, Packaging & Artwork- SAP, Siemens and Esko

PBM Systems: Medco and Catamaran

Client/Server systems: client server partitioning, design, development, configuration, tuning and operation

Operating Systems: Linux, Apache, Unix, Microsoft Windows, AS/400, AIX, RISC, MAC OS, IBM Mainframes, TRON…others, N-tier grid infrastructure architecture, design, configuration and operations, Cloud design, configuration, operation and management (IaaS, SaaS, PaaS) - Amazon AWS, Rackspace, IBM, Savvis, BlueLock, Hostgator…others, Object-oriented (OO) and NLP methods, including use case development, platforms and technologies

LAN/WAN: networking architecture, performance and tuning, including routers, HUBS, Firewalls, Intrusion/Detection Technologies, Network Management Tools, Sniffers, and network/communication protocols Desktop, Tablet and Mobile Technologies - NT, XP, Windows 7, Windows 8, iOS, Android, Blackberry, IBM Worklight, Kony, Xamarin

PROFESSIONAL EXPERIENCE:

Confidential, West Palm Beach, FL

Principal / Sr. Consultant

Responsibilities:

• Leading and/or supporting business analysis and requirements responsibilities including documenting BRDs, FRDs, TRDs through workshops and JAD sessions, identification of business requirements, identification of integration requirements, test case, smoke testing and scripts requirements, security requirements and requirements and documentation.
• Create, publish and present a dashboard of PM activity - status, risks and solutions/options.
• Perform program/project analytics to determine project performance using PMI, KPI and ITIL service management principals.
• Facilitate meetings, JAD sessions that organized, structured and in a manner that achieves results.
• Adept at mitigating project risk by identifying potential issues and presenting remediation options to team, stakeholders, sponsors and leadership.
• Working and coordination of both internal resources and third parties/vendors to ensure flawless execution of projects and deliverables
• Ensuring project tasks, requirements and deliverables for multiple projects are delivered on-time, within scope and within budget
• Ensuring, collaborating and assisting sponsors, stakeholders and technologists in defining project scope, feasibility and deliverables
• Identifying, establishing and ensuring project resources availability, allocation and commitments
• Development of detailed project plans to monitor, track and report on project/program progress
• Managing changes to project scope, project timelines, project resources, costs and risks as per client’s verification standards and procedures
• Measuring and reporting project performance of SLAs and KPIs as per clients tools, standards and procedures
• Monitoring and reporting projects progress, risks and opportunities and escalation any gaps to sponsors, stakeholders and team members as needed
• Managing and maintaining highly collaborative relationships with all sponsors, stakeholders and 3rd party vendors and suppliers
• Define, develop and maintain project comprehensive documentation and artifacts as per client’s standards and procedures in regular intervals
• Managing and reviewing project work product deliverables throughout project life-cycle from POC>DEV>SIT>QA>UAT>PRD

Confidential

Sr. Project Manager / Digital Transformation & Integration Consultant

Responsibilities:

• Sr. Project Manager supporting the Office of the IT Shared Services to develop a Digital API Management Shared Operating Model by establishing the intake/demand model for business integration requirements, development scope on a technical level and coordinating between cross-functional teams to ensure product release adheres and meets the business requirements and architectural standards and strategy direction for the omni-channel customer experience model of the business.
• Developed and established the target digital omni-channel architecture and architecture while coordinating work effort between analysis, development, architecture, operations, release management, quality assurance teams and customer experience teams to ensure alignment of technical solutions to meet business objectives and priorities across Cloud-based MS Dynamics Suite, Magento eCommerce, Sharepoint and Mobile development application portfolio and platforms.
• Solicited requirements and led design and integration approach and implementation between Ariba and downstream processes currently supported by SAP SRM and CLM.
• Define the current and future BPM process to improve clients’ digital customer global loyalty program and strengthen the relationship between the brand and customer. Collaborate with Sales & Marketing Sponsors and develop requirements for offers exclusive products, promotions, incentives, rewards or pricing to entice customers to “go steady” with the business through repeat purchases or brand engagement. Leveraged clients’ IBM BPM 8.0 stack to update and deploy new use cases and integrate QlikView to provide analytics and business intelligence (BI) enabling the business to provide increased service management and productivity by customer, channel, location, and associate by analyzing and reacting to retail performance patterns and trends, align the right mix of products and services by channel and location to retain the most profitable customer relationships and manage inventory, reduce transportation costs, and increase collaboration with customers, merchants, marketing, and suppliers.
• Establish and maintain relationships with business clients and the digital transformation team to ensure that their needs are articulated in business and technological terms.
• Directly and indirectly manage the SDLC/Agile digital work effort of development personnel and 3rd party vendors, in the delivery of assigned BPM, integration, program/services projects and delivery.

Confidential

Sr. Program Manager / Digital Integration Consultant / Director, BPM & EIS Financial Services Digital Practice

Responsibilities:

• Sr. Project Manager and Digital Transformation & Integration Consultant supporting the Office of the IT Shared Services to develop a Digital API Management Shared Operating and Governance Model.
• Responsible for establishing a connected digital business strategy to meet digital transformation needs and leverage APIs to share information and enable business with resellers, suppliers, end users and more, by using them effectively as micro-services.
• Established best practices in API management using the WSO2 API Manager and Integration Platform products, which are used to rapidly implement RESTful design, enforce governance policies, safely scale solutions, orchestrate complex interaction sequences, and re-use assets.
• Updated company’s architectures and architectural recommendations for building large scale API ecosystems.
• Led P&C multi-national team to gather business, functional and technical requirements process and project managed the delivery of Guidewire enhancements to improve customer service levels by providing customers with multiple self-service options (mobile, Internet, and phone), leveraged tools that will eliminate manual processes and make it easier for agents to conduct business with them and enhanced operational efficiency and productivity throughout the organization by standardizing policy administration, billing management and claims handling processes on a common platform.
• Led business, functional and technical requirements for three Specialty & Commercial insurance product enhancements and updates to Aviation, Commercial Farm & Ranch and Surety & Fidelity Bond insurance programs by implementing and enhancing client’s BPM platform policies and controls to support new underwriting business rules to access the risks inherent for these specialty insurance products insurance contracts and incorporating new and updated Canadian regulatory rules and procedures.

Confidential, New York, New York

Sr. Project Manager / Digital Integration Consultant

Responsibilities:

• Sr. Management Consultant supporting the Office of the CIO responsible and tasked with identifying the current state understanding of the applications, systems, people and finances underlying Customer and Sales Communications and Opportunity Management Services across multiple BUs, products, services and platforms.
• Responsible for identifying gaps/pain points and opportunities associated with the applications and/or delivery of IT capability and services to the business users and business management to meet modernization objectives.
• Made recommendations to define, refine and transform back-end legacy processes that addressed the strategic digital transformation of the business, products and services to meet new customer service relationship requirements.
• Led, developed and implemented ITSM tool (ServiceNow) and defined the ITIL-based Service Catalog to ensure process and services being developed and deployed were maintained and contained accurate information on all operational service requests and those services that were being transitioned to operational status.
• All significant services were developed and defined in clear, easy-to-understand language. All significant services defined and supported SLAs and/or SLOs, in addition included the following entries; service description, policy, customer, opportunities, service components, levels of service, cost, accessibility by all who use, provide or support services to the customer.
• ServiceNow reporting facilitated continuous process improvement through use of KPIs with processes linked to other processes;
• Service Level Management, Financial Management, Infrastructure Management, Capacity Management and Configuration Management.
• 12 ServiceNow services deployed and operationalized to streamline the IT Shared Services Intake/Demand services request process for sales and lead management integration in an Agile DevOps approach to improve and accelerate deployment frequency which led to faster time to market, lower failure rate, shortened lead time and faster mean time to recovery of services.
• Responsible as part of PMO for developing, preparing and presenting project status, risks and issues on projects to key stakeholders of multiple on-going P&C products and services enhancements across auto, home and life product updates including new regulatory and state updates for insurance policy contracts. Leading and managing JAD sessions with SME’s on defining, refining and consolidating project requirements from various and cross-teams and updating appropriate BRDs, FRDs and TRD and maintain project artifacts in Sharepoint to ensure the integrity and documentation of the project deliverables.

Confidential, Morristown, New Jersey

Sr. Program Manager / Technical Project & Delivery Manager / Integration Consultant

Responsibilities:

• Agile Project & Delivery Manager responsible for the requirements, design, development, integration and implementation of an advanced Digital B2B cloud-based performance attribution system (FactSet) to improve advisors and money managers who need to showcase their investment strategies and market performance to their customers, investors and regulators.
• The solution supports Global Investment Performance Standards (GIPS) while providing the capability to define and implement compliance checks with the flexibility to view any investment position, with any criteria and method, for every day or period. Implementation covered over 225 assets classes and sub-classes data points to enable readily accessible return/performance data for all marketable security asset classes, including mutual funds and ETFs, separately managed accounts (SMAs), stocks, annuities, hedge funds, real estate by utilizing FactSet’s sophisticated manager and peer group performance analysis of 125 key statistics and metrics in an intuitive workflow methodology.
• Delivered the performance attribution analytics and insights interfaces and templates across mobile and tablet devices using HTML5, JavaScript and CSS3 and leveraging Visual Studio for producing new ASP.NET project templates.
• Managed regulatory program enhancements for adherence to Section 1031 of the Internal Revenue Code, whereby Confidential investment & asset owners of business or investment properties ensure that a Qualified Intermediary and Qualified Trustee can sell one property and purchase a similar or “like-kind” property while deferring capital gains and for Capital gain taxes on the sale of the relinquished property/asset can be deferred until the replacement property is sold at a future date.
• The program covered a wide range of assets, including real estate, oil and gas, aircraft, large construction equipment, power plants, railcars, and collectibles such as artwork and cars.
• Rally agile development & project management tool leveraged for tracking of requirements, tests and defects so everyone client had real-time picture of project’s features and quality, priorities, roadblocks and risks.

Confidential, New York, New York

Sr. Program Manager / Technical Project & Delivery Manager / Digital Transformation Integration Consultant

Responsibilities:

• Responsible for establishing, leading and implementing advanced digital technology integration practice that delivers complex SOA & Middleware integration services leveraging IBM WMB, MuleSoft and WSO2 integration frameworks to new Confidential technology initiatives and modernization investments across LOBs, Channels and products.
• Lead a team of on/offshore highly skilled Agile-based software engineering team that provided design, architecture, QA/testing, delivery and post-production support of services and integration for new CRM applications to Confidential eCommerce portal, mobile/social channels incorporating new marketplace analytics, segmentation requirements & need by region to drive ROI across multi-channel marketing campaigns.
• Delivered 185 middleware SOAP & RESTful, including micro-services, as part of the integration and modernization program.
• Lead project manager for new Campaign Management digital system with tight omni-channel Integration between data mining and Campaign management platform. Development, configuration and delivery of scores generated by the data mining models (internal/external) to zero in on a particular segment of customers, the goal being to improve campaign effectiveness and ROI. Integration architecture leveraged to deliver outcomes between the two processes to solve logistical problems associated with running a large number of frequently changing campaigns, as well as enabling dynamic scoring, which improved scoring efficiency by ensuring only target segments are scored. Dynamic scoring improved ensured that scores are completely up-to-date. APIs developed as a strategic decision to ensure and preserve technology investments and ability to re-use services for continued loyalty and rewards marketing programs, customer insights programs, optimizing customer experience and lead and opportunity management programs in the future across NA, Latam, EU and APAC regions.
• Led project to use QlikView across Insurance BU and product/service lines to analyze customers and uncover new opportunities, identify cross sell insurance product potential and improve retention, optimize claims processing and enhance claims service levels, empower underwriting with visibility into policies, premiums, and loss ratios, better assess risk and policy portfolio exposures across products, geographies, and lines of business, monitor sales and insurance agent performance and enable self-service analysis to field (remote) personnel ensuring regulatory compliance and uncover fraud through ad-hoc investigation and reporting by optimizing operations, improving service levels, and streamlining IT.
• Designed and developed digital governance, policies and strategy for a services delivery framework called SmartServices which enable fast integration solutions and leverage reusability of these investments across the Confidential application portfolio. Rally agile development & project management tool leveraged for tracking of requirements, tests and defects so everyone client had real-time picture of project’s features and quality, priorities, roadblocks and risks.
• Technical Project Management of mobile application development and integration of digital team’s services deliverables to support Confidential ’s MetMobile programs. Several mobile initiatives across iOS & Android platforms required, specifically, in the design phase, that the mobile application be developed in Java as platform-independent on the abstract mobile device. In the execution phase, the application was automatically tailored to the specific platform on the basis of the content and context adaptation mechanisms. Introduced and leveraged for the analysis, design and implementation of a framework, the approach and methodology called MODIF, which supported the clients/stakeholders requirements which provided both business and consumers real-world and consistent UX/UI features & branding/marketing elements on Apple iPhone™ and Google Android™ mobile devices resulting in automation of the UX/UI lifecycle, expressiveness and readability of the representation, efficiency of the compilation/interpretation, fast learning curve and predictability. Hybrid development and delivery for Android, iOS, and Windows applications by using C#/.NET (Xamarin).
• Responsible for creating an end-to-end test plan; executing the plan and managing all activities in the plan to ensure that all the objectives of the middleware integration program were met and that the delivery solution worked as expected. The QA/Test solution was executed in terms of functionality, performance, reliability, stability and compatibility with other legacy- and / or external systems.
• Completed business process mapping and process charts POC for firms P&C Division products & services. Leveraged best in class BPM (PEGA) platform to complete POC to attain understanding of current and future state processes opportunities to meet business objectives in four phase approach: 1) Process identification—attaining a full understanding of all the steps of a process; 2) Information gathering—identifying objectives, risks, and key controls in a process; 3) Interviewing and mapping—understanding the point of view of individuals in the process and designing actual maps; 4) Analysis—utilizing tools and approaches to make the process run more effectively and efficiently. Led the deployment of PEGA deployment packages across various business units, including maintaining and managing release schedules across internal teams.
• Program Manager for digital shared services integration and delivery projects to meet business integration requirements across omni-channel platforms, systems and call center operations to deliver customer focused product services, billing and social/marketing campaign management programs. Successfully designed, developed and delivered 158 middleware/APIs applications in a DevOps delivery model to SFDC, Web, Mobile, Campaign Management, Sales and Analytics platforms, systems and services. Leveraged Apigee Edge Cloud 4.15v and WSO2 platforms and methodologies to establish API directory structures, architectures and digitization objectives. Applied DevOps methodology and principals of Continuous integration (CI) to include the IT Infrastructure Team community in the DevOps delivery lifecycle to ensure a seamless and error free builds and production promotion with best practices & standards of version controls that were followed in clients organization which, h, are then picked up for the deployment in the specified QA, UAT and PRD environments with periodic integration of the check-in of developers code in order to detect errors quickly, as a result, reducing the failure of builds significantly.

Confidential, Los Angeles, CA

Sr. Technical Delivery Manager / Integration Architecture Consultant

Responsibilities:

• Responsible for collaborating and consulting with CIO, CPO, CDO and SMEs for establishing, implementing and executing a Services Orientated Architecture (SOA) digital practice strategy and governance to protect and extend existing Farmers Insurance products and services investments across the application estate and 27 broker/agent partners.
• Preserving embedded intellectual assets, transforming these assets to digital APIs and making the business operations more agile, secure and efficient while lowering overall costs.
• RESTful services developed and delivered on Visual Studio 2012 and .NET 4.5 leveraging Microsoft’s new web services framework ASP.NET Web API and the open-source ASP.NET Web API in order to simplify the development and consumption of RESTful services.
• Delivered rapid, repeatable and reusable incremental application modernization by using component based and object orientated (OO) software engineering principles. Leveraging Oracle OSB, ESB and BPEL stacks, delivered and implemented 39 atomic, 14 complex composite services, extensive data transformations and orchestration services integrated into SFDC.com, FirstBest/Guidewire POC, internal legacy applications, as well as, 14 internal and external service providers. Selected and managed a team of 14 on/off shore designers, developers and operations SOA professionals and specialists. Leveraged agility tools JIRA & BaseCamp for tracking of requirements, tests and defects so everyone client had real-time picture of project’s features and quality, priorities, roadblocks and risks.
• Led, managed and implemented ServiceNow Data Center Support Services and Call Center Support Services IVR/WFM for the P&C Business Unit using the StartNow Implementation Methodology to support future IT Service Management (ITSM) and Shared Services requirements by leveraging an integrated service management tool that offered greater value, functionality and flexibility to IT service, support and delivery by via alignment to ITIL-based best practice framework and methods.
• The following services were delivered and operationalized; Implemented RunBook Automation, Implemented Project Management module, Implemented Configuration Management of Salesforce; SAP integration (where ServiceNow can benefit from existing workflow solutions), Added MiddleWare integration service requests to Service Catalog, Added HR services to Service Catalog, Added Facilities Services to Service Catalog, Added Finance Services to Service Catalog
• Responsible for Agile full-lifecycle design, development and delivery of RestFul APIs to support iOS, iPhone and iPad integration programs.
• Managed delivery of native, mobile platform specific SDKs applications and interfaces to support specific product-based features and capabilities.
• Worked collaboratively with product, marketing, technical and PMO groups to develop and establish requirements.
• Used Fluid UI tool to visualize the flow of the mobile apps, wire-framing and designing interactive prototypes.

Confidential, Miami, FL

Sr. Technology Manager / Management Consultant

Responsibilities:

• Responsible for collaborating and consulting with CEO, CPO and COO to establish a digital product and service technology road-map incorporating client project management, survey creation, distribution, sampling, profiling, incentives and insight/survey analytics in a “self -service” platform. Established and managed off-shore development team, developed wire-frame, product and service use cases, as well as, implementation of Amazon AWS Cloud infrastructure and operations.

Confidential, Boston, MA

Solution Architect / Advisor / Sr. Consultant

Responsibilities:

• Responsible for collaborating and consulting with CEO and CPO to establish a product and service technology road-map incorporating social, mobile, loyalty and rewards features into the product offering. Created a 3-tier technology architecture consisting of new UX front-end interface, Mulesoft-based (Java) middleware REST and micro-services and SugarCRM to establish companies OpenSource architecture strategy.
• Mobile application developed using Visual Studio 2012 and .NET and ASP.NET MVC 4.

Confidential, Warren, NJ .

Managing Director / Sr. Program Manager / Digital Transformation Executive

Responsibilities:

• Responsible for delivering digital transformation and integration PMO projects across all of the firm's global digital technology platforms including strategy, architecture, PMO, software engineering, operations and product development. Reported to CEO and managed a staff of 54 on/off shore professionals.
• Established the global enterprise digital transformation strategy to support Kantar/ Confidential Global 50 clients marketing and services initiatives using three (3) phase framework approach; Collaboration, Insight and Foresight
• Identify how clients consumers are interacting
• Identify how different channels interact
• Identify how the business model works
• Identify the business process
• Identify what data to capture to better serve your clients users
• Identify how to use that data for enhanced customer experience
• Identify how to improve the clients customer service offerings
• Identify customer stickiness points
• Establish feedback mechanisms and more customer empowering capabilities
• Program Manager for redesign and refactoring of global market research platforms. Implemented a new, robust and highly scalable market research and insight technology platform to support exponential growth from 14 consumer focused panels servicing 5M respondents and 1.2M surveys per month to 35 consumer panels and 65 specialty panels serving over 27M respondents and over 20M surveys per month. Increased feature and functionality of platform, reduced operation costs and risks and allowed for faster deployment of new panels by 50%.
• Program Manager for development, agreement and implementation of a sourcing category strategy for the agreed categories in support of Global Sourcing objectives. Accountable for achieving targeted results, including cost savings, for the agreed sourcing sub-categories by applying strategic sourcing practices, implementing Ariba eProcurement System and managing supplier negotiations to ensure that full benefits were realized and sustained. Ensured effective transition from current manual practices to a new automated model including migration and integration of Ariba to SAP ERP systems, tools, process and guidelines via middleware services.
• Lead Project Manager for the implementation of Dynamics CRM by collaborating with other software developers, business analysts, software architects, suppliers and IT professionals by developing and maintaining a platform roadmap, customizing the system to meet the business needs of the company, integrate existing legacy systems and services into the CRM architecture, controlling and assisting with deployment and provisioning activities.
• Established organization, governance and operating model for Apollo Mobile and its integration into the application development process. Project management of several clients’ mobile research and analytics programs and services built in Java ME and .net Compact Frameworks. Managed a team of 10 designers, developers and test/QA mobile engineers based in Norway and delivered mobile platform-based applications for client’s media customers. Used Fluid UI for sharing work with other team members, in real time with the flexibility of exporting and publishing the app designs so we could gather client suggestions and feedback. Developed 350+ iOS, Windows 8, Android and wireframe UI widgets for quicker smartphone and smart tablet prototyping and integration
• Led PEGA an APPIAN BPM programs across 4 operating units globally. Established best practices, governance and operating model to support localized deployments of new and enhanced workflows for design, code branches, versioning, testing & QA using Subversion tool and methods.
• Collaborating with CRO, COO and CPO established and authored the MR Technology Architecture for the business based on advanced Services Orientated Architecture (SOA) framework by establishing new and reusable application development and engineering best practices services and consumers model which enabled faster business changes, improved flexibility and improved ROI across the application estate, globally.
• Developed and delivered the architecture on technology, standards, innovation and BIG Data programs. Led the design, build, consolidation and implementation of over 5 petabytes of digital media, internet traffic and consumer insights data into a new highly-scalable advanced high-capacity data analytics and appliances network.
• Led implementation and project manager of Peoplsoft HRIS system across 12 business units and 22,000 employees globally. Migration and consolidation from 7 different HRIS systems to centralized systems incorporating talent acquisition, succession management, benefits and performance modules. Deployed via phased approach across 4 continents/regions as part of a new HR Shared Service operating model and strategy.

Confidential, Ridgefield, CT

Sr. Technical Manager / Sr. Consultant

Responsibilities:

• Lead Project Manager in implementing enhancements and processes in Ariba.
• Input transactions and perform data validation based on related policies and procedures.
• Created project planning, design, requirements documents and presentations.
• Performed Ariba contract request and blanket purchase order activities.
• Provided basic user support for the Ariba eProcurement tool.
• Participated across projects to develop/enhance procurement systems and processes.
• Coordinated and reported on stability of project work efforts to leadership and investor board.
• Created test scripts and conducted end user application acceptance testing.
• Led project management of new advanced retail-based SAP Business One implementation to provide consumers the products, information, and personalized shopping experiences across ecommerce, mobile and retail stores. Delivered real-time customer and POS insights, engaging shoppers, and optimizing everything from merchandising to your supply chain. Improved view of inventory, sales, orders and pricing as well as products in distribution, dispatch and returns pipeline.
• Implemented SugarCRM system to provide easy access to up-to-date sales and marketing information, forecasts, and order history ensuring maximum visibility into profitability and margins, sales, marketing and inventory.
• Implemented new efficient purchasing workflow and processes for improved accurate forecasts to make better, more cost-effective merchandising buying decisions and improve visibility into supplier information, including purchasing and stock management.