SUMMARY

• 71/2 Years of hands on experience on Salesforce Developer& Administration with domain experience including analysis, requirement gathering, design, developer, enhancements, testing, deployment and maintenance of standalone object - oriented enterprise applications.
• Good experience in developing Salesforce-Lightning Apps, Components, Controllers and Events.
• Experience with SDLC process in agile methodology. Strong implementation & rollout experience withSalesforce.com CRM, Communities, Sites and Force.com platform.
• Extensive administrative experience in designing custom and junction objects, look-up and master-detail relationships, pick lists, custom fields, page layouts and custom tabs.
• Experience in creating, maintaining and enhancing visual flows, workflows, approval processes, formula fields, validation rules, field dependencies, automated alerts, and field updates according to application requirements.
• Knowledge of configuration and maintenance of security settings such as implementing organization wide defaults, role hierarchies, criteria/ owner based sharing rules, profiles and permissions, setting login hour, and IP ranges in compliance with organizational needs.
• Worked extensively on variousSalesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads and Campaigns.
• Worked on buildingSalesforcestandard/custom report types, Reports and Dashboards across various objects for different business groups.
• Performed data analysis for data migration, integration toSalesforcefrom other data bases and performed Data migration using Data Loader, Import/ Export Wizard.
• Experience in obtaining data from external systems using Salesforce-Connect. Experience inSalesforce.com MVC architecture, designed and developedSalesforcecustomizations using Apex Classes, Triggers and Visual force pages with Standard, Custom, and Extension controllers.
• Worked on developing rich user interfaces using Visual force pages with standard components, CSS, JavaScript, and jQuery and developed Custom Visual Force Components.
• Strong experience in writing/manipulatingSalesforce.com platform data using SOQL, SOSL queries and worked with large data volume manipulations
• Worked withSalesforceProcess Builder and consolidated existing workflow rules with process builder.
• Good experience in integrating external applications withSalesforce.com both Inbound and Outbound by writing Apex SOAP and REST Web Services and Apex Callouts.
• Good working experience with Eclipse IDE, Force.com Plug-in, Developerconsole and Force.com Explorer environment.
• Strong experience in deployingSalesforcecomponents across various sandbox and production instance using Change Sets, Force.com Migration tool and Eclipse.
• Experience automating standard business processes utilizing declarative and programmatic skills.
• Used JIRA Agile for project management and bug tracking. Always willing to learn new skills to improve efficiency and increase knowledge base.
• Strong organizational and project management skills, able to plan, prioritize and meet deadlines.

TECHNICAL SKILLS

Salesforce.com: Apex Language, Apex Trigger, Apex Class & Apex, Visual force (Page, Component &Controllers), Email template, formula

Force.com tools: Apex Data Loader, ETL Data Extraction, Force.com Apex Explorer, Apttus, Force.com Migration Tool, Force.com Excel Connector and Force.com Eclipse IDE Plug-in, Force.com workbench, Force.com Data Import Wizard, Force.com Platform (Sandbox, and Production), Force.com migration tool, Force.com explorer.

Salesforce Technologies: Salesforce CRM, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Workflow & Approvals, Process Builder, Validation Rules, Sharing Rules, Chatter, Dashboards, Analytic Snapshots, Custom Objects, Custom Fields, Case Management, Wrapper Classes, Test Classes, Assignment Rules, Escalation Rules, Apex Web Services

Custom Integration and Management tools: Jitterbit, MulesoftAnypoint Platform(ESB),Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Settings, Labels and Tabs, Security Controls, AppExchange Package & Custom Application and Sandbox Data Loading, MS Visio, JIRA, Tableau, Infogram

Relational DB: SOQL, SOSL

Web Technologies: JSP, JDBC, XML, DTD, HTML, DHTML, CSS, jQuery, JavaScript, AJAX

Programming Languages: Java/J2EE, C, C++, SQL, PL/SQL

Web Services: SOAP, Restful

IDE’s: Eclipse, Net Beans

Databases: Oracle 10g/11g/12c, MySQL

Version Control: GitHub, Bitbucket, Tortoise SVN, Visual Source Safe (VSS), ClearCase

PROFESSIONAL EXPERIENCE

Senior Salesforce Admin / Developer

Confidential, Cleveland, OH

Responsibilities:

• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which halp in sales enhancements.
• Added Lightning Component to Lightning Pages and Record Pages. Has worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Implemented SFDC Integration using REST/SOAP Web Service API'S. Integrated the SOAP/REST API based Web Services on Demand for extracting the data from external systems.
• Created custom Report types and Dashboards so that users can generate reports and visualize data on dashboards.
• Created Visualforce pages for custom login and configuration of communities. Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
• Used SOQL and SOSL for querying the objects. Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Gatheird business requirements by communicating with user team and trained team on how to efficiently utilize the system.
• Worked with various salesforce.com objects Account, Contact, Leads, Opportunity, Cases, Order standard objects.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Developed Visualforce pages using components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link and Command Button.
• Performed Salesforce.com configuration activities creating Users, Roles, Profiles, Organization Wide Defaults, Permission Sets, Public Groups and Queues.
• Used Salesforce-Connect to access product information stored on an external system.
• Developed complex validation rules, formula fields according to the application requirements. Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Designed Workflow rules, Approval process and its associated actions like time triggered tasks, email alerts, field updates to implement the business logic.
• Implemented Email to lead, Web to lead functionalities and Data Loader to bulk load leads data into Salesforce.com from other databases and CSV files.
• Used Email to Case, Web to Case features and created a community where the customers can create, update and manage their cases.
• Utilized Salesforce1 mobile platform to allow uploading pictures relating to service requests and information about competitive products used.
• Used Force.com IDE for development of Visual Force Pages, Apex classes, Triggers and debugging and analyzing logs.
• Used SOAP based Apex Web Services to send/update data from Salesforce to an external order tracking system.
• Performed Apex Callouts from Salesforceto the same external system to get tracking information of an order.
• Deployed application from Sandbox to Production environments using Change Set, Eclipse and Force.com Migration tool.

Environment: Saleforce.com Unlimited and Developer Edition, Force.com plugin in Eclipse LUNA IDE, Developer console, Apex Data Loader 42.0, Jitterbit Data Loader, Conga Composer, HTML, Java script, CSS, Workflows, Reports and Dashboards, Force.com Excel Connector, SOQL and SOSL, Force.com Setup Portal, Custom Objects and fields, Custom Tabs, SOAP and Restful Web Services, Report Types, workbench.developerforce.com, Schema Builder, AJAX Toolkit, Microsoft Excel, Snapshot, Force.com Migration tool, JIRA (Task Management Tool), Visual Paradigm, Java script, JQuery, Custom Settings.

Senior Salesforce Admin / Developer

Confidential, Westchester, IL

Responsibilities:

• Worked on Account and Contact Management, Opportunity Management, Contract Management, Product Management, Asset Management, Territory Management, Security, Roles and Hierarchy.
• Implemented mass data loads and pre-deployment testing.
• Interacted with various business team members to gather requirements a documented the same.
• Worked on advanced workflow rules & Approval processes.
• Prepared BRD's implementing ER Diagrams, Mock Screenshots, Algorithms and Pseudo codes in the document as per the requirements.
• Designed Test Scenarios and Expected results for the Use Cases and documented them.
• Worked on Regression tests based on fixes and new enhancements.
• Worked on implementing new business logic using Apex code (Classes, Triggers and VisualForce Pages)
• Created triggers to enforce the constraints on the fields and to schedule tasks.
• Created auto assignment rules using the workflow process to route tasks.
• Created Test Classes to check the validation of triggers and workflow rules with 90% code coverage.
• Standard and custom controllers were used to handle queries.
• Customized page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used the Change Sets to deploy code between the Sandbox and Production environments for final implementations and prepared Deployment documents.
• Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, Knowledge Base and Entitlements.
• Used SOAP API's to create, retrieve, update or delete the records on the objects.
• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which halp in sales enhancements.
• Added Lightning Component to Lightning Pages and Record Pages. Has worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Implemented SFDC Integration using REST/SOAP Web Service API'S. Integrated the SOAP/REST API based Web Services on Demand for extracting the data from external systems.
• Created custom Report types and Dashboards so that users can generate reports and visualize data on dashboards.
• Worked on customer portals and communities' administration. Created Custom Dashboards for community managers and recruiters home page and gave accessibility to dashboards for authorized people.
• Created Visualforce pages for custom login and configuration of communities. Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
• Used SOQL and SOSL for querying the objects. Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Gatheird business requirements by communicating with user team and trained team on how to efficiently utilize the system.
• Worked with various salesforce.com objects Account, Contact, Leads, Opportunity, Cases, Order standard objects.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Developed Visualforce pages using components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link and Command Button.
• Performed Salesforce.com configuration activities creating Users, Roles, Profiles, Organization Wide Defaults, Permission Sets, Public Groups and Queues.
• Used Salesforce Connect to access product information stored on an external system.
• Designed Workflow rules, Approval process and its associated actions like time triggered tasks, email alerts, field updates to implement the business logic.
• Implemented Email to lead, Web to lead functionalities and Data Loader to bulk load leads data into Salesforce.com from other databases and CSV files.
• Used Email to Case, Web to Case features and created a community where the customers can create, update and manage their cases.
• Utilized Salesforce1 mobile platform to allow uploading pictures relating to service requests and information about competitive products used.
• Used Force.com IDE for development of Visual Force Pages, Apex classes, Triggers and debugging and analyzing logs.
• Used SOAP based Apex Web Services to send/update data from Salesforce to an external order tracking system.
• Performed Apex Callouts from Salesforceto the same external system to get tracking information of an order.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, WSDL, SOAP, Sandbox, Eclipse IDE Plug-in, Windows 7.

Salesforce Admin / Developer

Confidential, Auburn hills, MI

Responsibilities:

• Involved in salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Closely worked with other salesforce.com consultants while implementing the solutions for the needs of organization.
• Agile methodologies (SCRUM) was implemented that includes daily scrum with team.
• Created record types and assigned page layouts based on the profile to the record type.
• Developed Reports and Dashboards for various business users on Opportunities, Cases and Accounts.
• Worked on importing existing information into Salesforce Knowledge.
• Created User profiles with the appropriate User permissions and tan assign to User profiles.
• Worked on Search Highlights and Snippets, Synonyms, prompted terms, topics, and Keywords from cases to improve article search.
• Worked on deploying salesforce components across various sandbox to production instances by using ANT Migration Tool.
• Deployed application from sandbox to different other sandbox as well as into production environment using change set, Eclipse and Force.com Migration tool.
• Created custom objects and defined lookup and master-detail relationship on the objects. Also created junction objects to establish connectively among objects.
• Integration experience on salesforce.com using Apex language (Classes, Triggers and controllers), Web services, Visualforce Pages, Components, Tabs, Custom Objects, Reports, Analytic snapshots and dashboards.
• Worked with end users and business analysts for requirement gathering, analysis and provided design inputs.
• Experience with APPTUS CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.
• Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements, using APPTUS CPQ within the exclusively developed framework.
• Worked on Service Cloud implementation and has experience in developing Email templates within Marketing Cloud.
• Used Salesforce Lightning Components for building Customized Components replacing the existing ones by using JavaScript on the client side and Apex on the server side.
• Involved on creating Lightning pages inside Lighting Community Builder.
• Developed Lightning apps with Lightning Components and make them compatible with Salesforce1 mobile configuration.
• Performed Bulk Data Migration from Legacy Systems to Salesforce using Import Wizard, Excel Connector, Data Loader and Jitterbit.
• Integrated Apex with External Services using Rest API.
• Extensive experience in designing of custom objects, custom fields, pick list, role based page layouts, Work flow Alerts and Actions.
• Experience in Approval Workflows, Validation rules, Approval Processes, custom tabs, custom reports, report, folders, report extractions to various formats.

Environment: Salesforce.com, Service Cloud, Marketing Cloud, Apex Language, Visualforce, Apptus CPQ, Custom Objects, Workflows & Approval Process, Web Services, Security Controls, Eclipse IDE plug-in, Reports, Dashboards, Data Loader, Jitterbit, JavaScript, HTML, AJAX, CSS, Force.com IDE, Sandbox, Agile methodology.

Salesforce Admin / Developer

Confidential, New York City, NY

Responsibilities:

• Designed, developed and deployed Apex classes, Controllers, Extensions and Apex triggers in Visual force and Force.com for various functional needs of the application.
• Worked on Communities, developed a Customer portal using Lightning framework.
• Developed Visualforce pages. Created various Profiles, roles, and Page layouts and configured the permission based on the Organization hierarchy requirements.
• Worked on Service cloud to provide support to the client and Sales Cloud to manage and maintain the organization’s sales territories using Enterprise Territory management.
• Worked on Leads, Accounts, Cases, and Contacts Standard objects, search layouts, page layouts, Migration tool, App Customization, custom links and related links.
• Implemented Salesforce Automation (SFA) for Campaign Management, Lead Management, Opportunity Management. Writtenapex REST web serviceclasses for inbound calls to salesforce.
• Created workflow rules to create email alerts, update fields, send outbound API messages to external partners. Generated quotes using salesforce Steel Brick CPQ
• Implemented Approval processes to provide additional control over the content and the process used to approve them. Designed HTML Email templates for Auto-response to customers, created approval page layouts and tested using Sandbox.
• TEMPEffectively handled Meta Data Migrations in Salesforce using Sandboxes
• Worked with Lightning App Builder to build custom interfaces and lightning component actions to provide a secure way of building client-side custom functionality.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects.
• Built and integrated mobile optimized Visual Force Pages of Salesforce1 application and Lightning experience.Used Eclipse based Force.com IDE and Change sets to deploy Apex code.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, custom tabs, reports and dashboards. Design, develop and implement solutions for the Apttus CLM system deployed on the Salesforce platform.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Created Roles, Role Hierarchies, sharing rules and implemented Object Level Field Security to manage critical information on the profile users. Managed field tracking and following records through Salesforce Chatter and enabled notifications and publisher actions.
• Extracted data from Salesforce.com application into large databases (Oracle 10g) for generating large data reports. Worked on Service Cloud full lifecycle implementation.
• Implemented web based case management, automatic - Web to case (on Case Object) to track and solve customer’s issues. Developed estimates for the project and implemented Salesforce.com customizations and drove User Acceptance Testing (UAT).
• Worked closely with sales team and business analysts, trained internal business users to use applications, performed detailed analysis of business and user requirements, and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Created various Reports (summary reports, matrix reports, dashboards, pie charts and graphics) and folders to assist managers to properly utilize Salesforce as a sales tool and configured test scenarios in Sandbox environment to implement QA testing.

Environment: Apex Classes, Apex Triggers, Visual force, Security Management, Workflows and Approval processes, HTML, Web services, SOQL, SOSL, JavaScript, Sandbox testing environment, Force.com Eclipse IDE Plug-in, Apex Data loader, Sales Cloud.

Salesforce Developer

Confidential

Responsibilities:

• Developing and Designing custom user-interface using Visual force pages along with HTML, CSS, JavaScript and writing custom classes to support these pages in Salesforce.
• Created Customer Portal and Communities so that Customers can register and manage their Accounts.
• Involved in configuration and administration of call center using CTI adapters to perform routine functions such as screen pops, call transfers, outbound dialing etc.,
• Creating and managing custom fields, page layouts, Visual Force pages, triggers, search layouts, record types, workflows, approval processes and validation rules
• Performing development, customization, and administration on the Salesforce.com CRM application for mapping it to the existing business process.
• Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Case Management, Assignment rules, Web-to-Lead, Web-to-Case and Auto-Response rules.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API (XML, WSDL, SOAP, REST)
• Involved in Agile methodology, Scrum which dramatically improved productivity and reduced errors.

Environment: Saleforce.com platform, Apex Language, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, HTML, Java Script, Java, Web Services, Sandbox, Eclipse IDE Plug-in.

Java Developer

Confidential

Responsibilities:

• Involved in various phases of Software Development Life Cycle (SDLC) as requirement gathering, data modeling, analysis, architecture design & development for the project
• Generated Use case diagrams, Class diagrams, and Sequence diagrams using Rational Rose.
• Developed user interface using JSP, JSTL and Custom Tag Libraries and AJAX to speed the application.
• Extensively used Hibernate in data access layer to access and update information in the database.
• Consumed Web Services (WSDL, SOAP, UDDI) from third party for authorizing payments to/from customers.
• Written the Java Script, HTML, DHTML, CSS, Servlets, and JSP for designing GUI of the application.
• Used JMS API for asynchronous communication by putting the messages in the Message queue.
• Involved in developing EJB'S for the business logic using Session facade pattern and deploying them in Web Logic.
• Designed various tables required for the project in SQL Oracle 10g database and used Stored Procedures in the application.
• Deployed the application on Web Logic Application Server, which includes archive (JAR, WAR, and EAR) files.
• Generated Deployment descriptor files like build.xml, application.xml used for the application development.
• Used PL/SQL to manage data and create tables.
• Performed unit testing using Maven framework.
• Implemented JAX Web services by applying SOA concepts in conjunction with SOAP.
• Used ANT scripts to build the application and deploy on Web Logic Application Server.

Environment: Java/J2EE, WebLogic Server 11gR1 (10.3.2), Eclipse 3.5 to 4.2, Oracle 10g, Spring3.0, Struts1.3, Hibernate 3.5.0, JSP, Servlets2.4, JavaScript, HTML, JMS, XML, SOAP, WSDL, UDDI, Web Services, PL/SQL, JDBC, UML, JNDI, Ajax, ANT, CVS, Log4J, Unix.