SUMMARY

• Around 7 years of IT experience including 4 plus Years of Salesforce.com working experience in various phases of Software Development Life Cycle including Analysis, Design & Development, Release & Change Management, Maintenance, Integration and Testing.
• Good Hands - on experience in implementing SOQL and SOSL in Apex Classes and Apex Triggers.
• Comprehensive experience in designing of Custom Objects, Custom Fields, Page Layouts, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, work flows, relationships, Visual force Pages, Dashboards, Report Folders and Email generation as per the application requirements.
• Experience in deploying salesforce.com applications across different sandboxes using Change Sets, Force.com IDE and Force.com Migration tools.
• Proficient in CRM business processes like Campaign management, Lead Management, Case management.
• Extensively used salesforce.com tools like Force.com IDE, Eclipse with force.com plug-ins, Force.com Explorer and Data Loader.
• Strong experience in developing cloud applications using Apex classes, Apex triggers, Visualforce pages, Page Layouts, Custom Buttons and Custom links.
• Strong experience in working Sales, Service and Marketing cloud.
• Experience in Integration of Salesforce with in-house legacy ERP systems using Apex Web services WSDL and outbound messaging.
• Experience in customizations and configuration of Salesforce.com components like Objects, Fields, Tabs and Page Layouts.
• Strong Knowledge in implementing security using Profiles, Roles, Permission Sets &Sharing rules.
• Hands-on experience in the customization salesforce.com Reports and Dashboards.
• Profound Understanding in writing the complex Formula fields and Validation Rules as per the Business Use Case.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Experience in Salesforce development using Lightning Application.
• Involved in estimation and analyzing for migration from classic to lightening.
• Configured SAML settings for Salesforce in single Sign-on.
• Good Knowledge on data migration from standard Excel and the legacy systems like Data Import Wizard and Data loader and used Data loader for Data management like Import, Export, Upsert & Delete in salesforce.com.
• Experienced in cloud technology and on-premise infrastructure integration for Salesforce.com.
• Experience in using Salesforce Web services API like REST, BULK and SOAP.
• Experience in Integration of Salesforce with in-house legacy ERP systems using Apex Web services WSDL & outbound messaging.
• Analyzed Sales, Marketing, Customer Service and Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com.
• Strong Experience in Agile and Scrum methodologies.
• Implemented unit testing and Integrated testing.
• Strong knowledge on understanding application architecture, its integration points with other technologies, role of each team/technology and understand the flow of data.
• Monitoring / tracking projects with respect to time over-runs to ensure timely execution of projects.
• Proven ability to quickly adapt to new areas and technologies and bring out of box solutions in a collaborative environment.
• Define Business Process; identify the risk, doing risk analysis and providing baseline acceptance criteria and deliverables.
• Strong knowledge of Software Development Life Cycle (SDLC), involved in various phases like Requirements, Analysis/Design, Development and Testing.
• Expertise in providing clear, concise expression in speech and written work.

TECHNICAL SKILLS

CRM Tools: Salesforce.com

Salesforce Technologies: Salesforce CRM, Apex, Triggers, Apex Classes/Triggers, Visualforce Pages/Components, Lightning Experience, Web Services, Workflow rules & Approvals process, Case Management Custom Objects, Reports, Dashboards, SOQL, SOSL

Salesforce Tools: Force.com IDE, Force.com API tools (Data Loader), Force.com Explorer, Force.com Migration Tool, Force.com Excel Connector, AppExchange, work bench

Languages: Apex language, Ajax, C,C++, SQL, Java

Operating Systems: Windows, Linux

Databases: Oracle 11G and SQL Server 2005,2008,2012

PROFESSIONAL EXPERIENCE

Confidential, Medford, MA

Salesforce Developer/Admin

Responsibilities:

• Responsible for Requirements gathering, Analysis, Data Modeling and create design document.
• Participated in meetings with Business Users, Analysts & Managers to discuss the Business requirements.
• Created Apex Classes, Apex Triggers and Visualforce Pages for various functional needs in the application.
• Worked with various standard salesforce.com objects like Accounts, Contacts, Leads, Opportunities and Cases.
• Worked extensively on APEX Triggers, APEX Classes, Apex Test Classes, Visual force pages to fulfill various business requirements.
• Implemented custom Validation rules, Formula Fields, Email Templates, Assignment Rules and Auto-Responses for Cases and Leads.
• Created the Configuration Workbook and Deployment Checklist and updated the same based on Subsequent releases based on the organizational needs.
• Implemented Complex Workflow rules, Workflow Approvals, Flows, Process builder, Validation rules, email alerts and field updates for business process automation.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Developed and configured Custom Reports & Dashboards.
• Created Custom report types like Summary and Matrix reports to track pipeline insight, program opportunities.
• Used Data loader tool for migration of data into Salesforce.com from external systems using CSV files.
• Deployed Sandbox salesforce.com application into Production using Force.com IDE.
• Periodic deployments to the Production environment using change sets according to deployment schedules.

Environment: Salesforce.com, Force.com IDE, Eclipse IDE Plug-in, Data Loader, Apex language, Visualforce Pages, Components and Controller, Workflows, Web Services Description Language (WSDL) and JavaScript.

Confidential, New York, NY

Salesforce Developer/Admin

Responsibilities:

• Responsible for Requirements gathering, Analysis, Data Modeling and create design document.
• Created Visualforce Pages, Apex Classes and Apex Triggers using Force.com Eclipse IDE for various functional needs in the application.
• Written SOQL, SOSL queries with consideration to Governor Limits for the data manipulation needs of the application using platform database objects in Apex Classes and Apex Triggers.
• Implemented schedulable Apex class and scheduled the apex class to execute business logic.
• Created Custom Objects and defined lookup and master-detail relationships on the objects.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Created multiple Lightning Components, added Design Parameters that makes the Lightning component look and feel better.
• Retrieved some data and its functionality from Third-Party API's and displayed within the Lightning component.
• Worked with various standard salesforce.com objects like Accounts, Contacts, Leads, Opportunities and Cases.
• Created Profiles, roles and implemented object level, field level and record level security.
• Assigned Profiles and Roles to users as per the organizational requirements.
• Experience in creating Sharing Rules for sharing records between different roles based on the Organization wide defaults.
• Worked with Lead Management, Account Management and Opportunity Management.
• Used Data loader & Data Import Wizard tools for migration of data into Salesforce.com from external systems using CSV files.
• Created workflow rules, approval process & defined actions like tasks, Email alerts, outbound message & field updates and created communication templates used for Email alerts as per Text, HTML & Visualforce types.
• Generated Apex Class using WSDL files of web services from external systems.
• Used the generated apex class to make Web service call outs.
• Created Apex Classes with web service call outs to the REST services using HTTP Request and HTTP Response model.
• Implemented future class to make the web service call outs from the trigger.
• Created code coverage test classes to achieve 75% of code coverage which is mandatory for deployment to production.
• Deployed Sandbox salesforce.com application into Production using Force.com IDE.
• Periodic deployments to the Production environment using change sets according to deployment schedules.

Environment: Salesforce.com, Apex language, Visualforce Pages, Lightning Experience, Components and Controller, Force.com IDE, Eclipse plug-in for Force.com IDE, Workflows, Data loader, AJAX, Web services, REST, WSDL.

Confidential, SFO, CA

Salesforce Consultant

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Developed Custom VF pages and Apex classes and have also written various visual force email templates and Implemented Bootstrap Frame work for Custom VF Pages for Optimization.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Integrated the web services by generating the necessary stubs from the WSDL files for extraction.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages & Lightning Component.
• Enhanced SOQL queries and Classes without hitting the governor limits.

Environment: Salesforce.com, Apex language, Visualforce Pages, Lightning Component, Force.com IDE, App Exchange, Workflows, Data loader, Web services, WSDL