SUMMARY

• Over 9 years of IT experience in various stages of Software Development which includes 5+ years of experience as Salesforce CRM Developer including analysis, modeling, design, coding, testing, maintenance of CRM systems.
• Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Created many Lightning Components and server - side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Upgraded some Apps fromSalesforceClassic to Lightning experience to develop rich user interface and better interaction of pages.
• Good experience with Configuration, Customization, Development and support experience on Salesforce.com Platform.
• Expertise with salesforce.com administrative activities: Creating Profiles, Roles, User, Permission Sets, Record Types, Page Layout assignment, Search Layouts, Field-Level Security, Custom Tabs, Validation rules, Formula Fields, Email Services, Reports and Dashboards.
• Skilled in customizing Salesforce standard objects like Accounts, Leads, Opportunities, Cases and Campaigns along with good expertise in Data Validation, Sales, Marketing, Customer Service and Support Administration
• Good experience in setting up Organization Role Hierarchy, provisioning data visibility rules by configuring OWD, Criteria/Owner based and Apex managed sharing rules.
• Strong Implementation and Integration experience using Custom objects, Triggers, workflows/ workflow rules, Approval Process, Visual Force Pages, and Apex classes.
• Expert in Salesforce Sales cloud, Marketing cloud and Service cloud implementation.
• Good Knowledge on creating Lightning components and Lightning Applications.
• Proficient in using meta-data migration tools like Eclipse IDE and Salesforce Apex Data Loader.
• Proficient in Data Migration from Traditional Applications to Sales Force using Data Loader Utility.
• Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API and SOAP.
• Experience in working with OOTB (Out-of-Box) features for creating custom layouts, business processes and email alerts.
• Extensive working experience on different work environments including Development, Test, UAT and Production.
• Experience in working with Marketing Tools Apttus, DocuSign and Draw loop.
• Participated in all stages of Software Development Life Cycle (SDLC) System Analysis, Design, Development and Testing.
• Experience with working in Waterfall and Agile methodologies.
• Good experience in deploying applications from Sandbox to Production instance.
• Expertise in Force.com technology stack APEX, SOQL and SOSL.
• Ability to meet deadlines and coordinating multiple tasks in a work/project environment.

TECHNICAL SKILLS

Languages: Java, C, SQL

Salesforce.com Technologies: Custom Objects, Roles and Profiles, Workflows, Assignments, Approvals, Triggers, Record Types, Dashboards, Security, Field updates, reports, SOQL, Visual Force Pages, Apex Classes, Apex Trigger, Visual force.

Force.Tools: Force.com Eclipse IDE, Apex Data Loader, Jitterbit, Workbench, Force.com Apex Explorer, Single Sign-On (SSO), Force.com Migration Tool, SOQL, SOSL, Service Cloud, Marketing cloud, Sales Cloud, Salesforce APIs, Force.com Excel Connector

Web Technologies/Tools: HTML5, CSS3, XML, REST, SOAP, JavaScript.

Scripting Languages: Apex, Java, Sql, JQuery, AJAX, PL/SQL.

Databases: MySQL, Oracle 9i, MS SQL Server 2000/7.0/6.5 , MS Access 7.0

Version Control Tools: VSS, CVS, GIT, Jive

IDE and Editors: Eclipse, My Eclipse and Force.com Eclipse IDE, CRM Fusion tools.

Office Tools: Microsoft Project, MS Visual Source, Apttus, MS Visio, MS Office

Operating Systems: Windows, Unix, Linux.

PROFESSIONAL EXPERIENCE

Confidential, Washington, DC

Salesforce Developer/Admin

Responsibilities:

• Analyzed complex user requirements, procedures, and problems to improve existing System design.
• Designed and developed customer solutions in VisualForce, Apex, Lightning, D/HTML, CSS, JavaScript, and other technologies.
• Developed end to end application components involving business layer, persistence layer, and database and web services layer.
• Created many app pages, home pages integrating the custom components forsalesforcelightning and salesforce1 mobile app. DevelopedSalesforce.com custom application using Apex, Visual force and AppExchange.
• Created many Lightning Components and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Upgraded some Apps fromSalesforceClassic to Lightning experience to develop rich user interface and better interaction of pages.
• Develop, maintain, and execute automation scripts using Selenium web driver 2.0
• Good Knowledge on Salesforce packages and Lightning experience.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed solution by customizing various standard objects of SalesForce.com (SFDC).
• Have good knowledge on ETL tool Informatica power center development.
• Involvement in Integration with external legacy System using Boomi Atmosphere and Aria.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilizeSalesforceas a sales tool and configured various Reports and for different user profiles based on need in organization.
• Created Wave Analytics dashboard that aids in ability to evaluate sales territory capacity.
• Worked on synchronizing CRM systems, migrating from legacy CRM, and broadcast ERP data into our CRM systems in Mulesoft API.
• Created policies, realms, rules and responses to protect applications and configure them to work under SSO environment.
• Experience developing custom applications like writing Apex Classes& Triggers and linked them to manage workflows developed in system. Supporting and customizing Veeva CRM for better adoption of field reps.
• Have Project management experience as a Scrum Master and Lead project using SCRUM.
• Worked on Account, Opportunity and other Sales cloud objects in Solution design.
• Have good knowledge on CTI Integration.
• Worked on Wave Analytics platform in many instances.
• Implemented Wave Analytics to measure KPIs.
• Worked on Informatica Schedulers to schedule workflows.
• Created trigger on case and solution object to perform some business requirements on Service cloud.
• Inserting bulk data in to marketing cloud objects like Campaign and leads.
• Have strong Implementation and Integration experience with Source control systems.
• Performing Risk Analysis and Cost Assessment for Project implementation.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage theWorkflow & Approvals in Salesforce automation.
• Implemented relationship fields for proper data loading. Have strong understanding of technology change management specifically on Waterfall to Agile.
• Implemented and configured Salesforce Lightning UI.

Environment: Saleforce.com platform, Veeva CRM, iRep, Vault, Force.com API, Selenium tool, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web services, Visual Force,SalesForce.com Data Loader, Security Controls, HTML, XML, CSS, Java Script, Sandbox, Eclipse IDE Plug-in, Dashboards, Analytical Snapshot and Data Migration, Github, Wave Analytics, Test methods.

Confidential, WI

Salesforce Developer/Admin

Responsibilities:

• Experience with Salesforce Admin functionalitieswhich involves in administering, configuring, maintaining Salesforce.com application user profiles, roles, Permissions, generating security tokens, validation Rule, upgrade installation.
• Applied Quote to cash techniques for our customer.
• Customized Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Good experience in Integrating Salesforce.com with other internal/external applications using SOAP and REST based web services.
• Prioritize and manage projects and initiatives in accordance with requirements of business needs.
• Customized tabs for among different business user’s groups and business centers.
• We have provided solutions and support for Single sign on SSO, ensuring compliance with international security standards like SAML 2.0.
• Create various profiles and configured permissions based on organizational hierarchy requirements.
• Created workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• UI Development within Salesforce which was implemented in Visual Force pages.
• Profound experience in customizing Reports and Dashboards, setting up Analytical snapshot, to dump data on regular basis.
• Experienced in Products standard object and Product Development by using Apex triggers and batch classes.
• Developed S-controls to manage sales plan call sheets within Salesforce, capturing prep data and call activity.
• Developed various Custom Reports and deployed them for different business user levels.
• Deployed applications from sandbox to sandbox/production using ANT migration tool, Eclipse and Change set.
• Administrated and monitored company’s Salesforce CRM application.

Environment: Apex, Visualforce, Dynamic Visualforce pages, validation-rules, Workflow-rules, Trigger, SOSL, SOQL, Custom Metadata Types, JavaScript, Data Loader, Force.com IDE, HTML, Eclipse IDE Report, Dashboard, process builder, Git, Change sets, Apttus CPQ.

Confidential, GA

Salesforce Developer

Responsibilities:

• Worked with variousSalesforce.com objects like by Text-Enhance">Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business needs.
• Involved inSalesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Developed APEX Classes, Visualforce pages and APEX Triggers to develop the custom functionality as per the requirements.
• Developed Test classes and maintained minimum of 85% code coverage
• Created Apex schedule jobs to perform the same operations in a scheduled time.
• Developed Reports and Dashboards as per the business requirements.
• Used Salesforce Enterprise API to Integrate with existed Java web application.
• Implemented the Apex Unit Tests and Deploy code from Sandbox to Production using Eclipse /Force.com IDE Implemented Single Sign-On to maintain the same login credentials for Salesforce and other applications Maintained the functional areas of Data management, Sales forecasting, Contacts, Leads, Campaigns, Opportunities, Quotes, Price book, Dashboards and Reports.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application
• Analyzed and converted business workflows to Salesforce workflows and assigned workflow alerts.

Environment: Salesforce, Visualforce, Apex, Force.com IDE, Apex Data Loader, Microsoft Excel, MS Project, Oracle 10g, Quality Center.

Confidential, FL

Java Developer

Responsibilities:

• Involved in all the phases of SDLC including Requirements collection, Design and Analysis of the customer specifications, Development and Customization of the application.
• Created use case diagrams, class diagrams, sequence diagrams, deployment diagrams.
• Involved in the configuration, development, and deployment of EJBs, JSPs, and Servlets.
• The application is based on MVC-II Architecture using Apache Struts framework. Worked with 3-Tier Architecture which includes the presentation layer, Business logic layer and the database.
• Developed database access using JDBC.
• Wrote a data access component to perform DML operations using JDBC.
• Developed Java Beans (POJO) to represent the model classes and mapped them to the tables.
• Designed Session Beans for implementing business logic.
• Participated in Form validation using the Struts validation framework.
• Involved in all phases - Unit, Integration, System - of testing.

Environment: Java/J2EE, Java Beans (POJO), Servlet, JDBC, HTML, JavaScript, XML, Web Services, JUnit, Oracle9i, UML, Eclipse, Windows XP.

Confidential, New York, NY

Java Developer

Responsibilities:

• Developed the GUI of the system using HTML, JSP and client-side validations was done using JavaScript. Built and accessed the database using JDBC for ORACLE.
• Struts Framework in conjunction with JSP and Tag Libraries used in developing user Interface for administrative screens and user interaction screens.
• Developed Session Beans for necessary transactions like fetching the data required, updating the customer information
• Worked on coding of Servlets and EJB communication
• Worked on Maven for getting latest jar files including common-collection.jar, common-logging.jar etc. from Apache.
• Developed Servlets to process the requests, transfer the control according to the request to Corresponding Session Beans, JSP pages.
• Developed WebLogic container security components for adding vendor specific Security Realm to application using JMX.
• Java Servlets and JSP pages were deployed on the WebLogic Application Server for retrieving user information and posting related data.
• Worked on database interaction layer for insertions, updating and retrieval operations of data from oracle DB by writing stored procedures.
• Create and organize test cases/plans for testing the assigned project features.
• Developing Database Objects like Stored Procedures, Views, Triggers, PL/SQL functions, Packages and Cursors for populating data in History tables.

Environment: Java/J2EE, Struts, EJB, WebLogic Server, Oracle, Linux, XML, HTML, JavaScript, Ant, PL/SQL, JSF, JUnit.