ServiceNow Developer/Administrator/Architect/SME Resume

SUMMARY:

An extensively experienced ServiceNow developer having participated in over 50 projects in his career.
Committed to delivering detail oriented, well documented, process driven, best practice solutions.
Development and configuration expertise in modules including, but not limited to, Incident Management, Facilities Manangement, Problem Management, Change Management, Configuration Management, Asset Management, Service Catalog and Fulfillment, Project Management including PPM, Knowledge Management, Contract Management, Performance Analytics, Discovery, Service Portal and Integrations.
Experience with all versions of ServiceNow, up to and including Helsinki
Experience with customers in industries such as Healthcare, Financial Management, Government Agencies, Insurance, Telecom, Retail, Manufacturing and Distribution and Entertainment.
All current certifications from ServiceNow, as well as ITIL and Agile SCRUM methodology certifications

PROFESSIONAL EXPERIENCE:

ServiceNow Developer/Administrator/Architect/SME

Confidential

Responsibilities:

Custom Application Development (over 20)
CMDB
Discovery
Integrations and Migrations with external Data Sources (SQL, Oracle, etc.)
Knowledge Management
Asset Management
Service Mapping
Service Catalog
Incident Management
Change Management
ITBM
HR Case Management
Problem Management

Senior ServiceNow Developer

Confidential, San Francisco, CA

Responsibilities:

Initial implementation of Incident, Problem, Change and Knowledge
Service Catalog, Knowledge, CMDB, Asset, Custom Application Development
Development roadmap for phases 2 and 3 over 24 months
CMS and Discovery process planning and design

ServiceNow Architect/Developer

Confidential, Bothell, WA

Responsibilities:

Implemented CMDB and Discovery
Integration with HP Openview

ServiceNow Developer/Administrator

Confidential, Los Angeles, CA

Responsibilities:

Implementation of Change Management, Asset Management, Service Catalog and Configuration Management
Developed Integration with SCCM
Implemented Orchestration using the Kelverion API
Implemented Performance Analytics (Mirror 42)
Custom Application development of Video File Storage Transfers

Senior Technical Analyst (ServiceNow Developer)

Confidential, San Diego, CA

Responsibilities:

Senior Implementation Analyst for multiple clients
Custom application development in the platform
Integrations with existing ITSM solutions

ServiceNow Lead Engineer Development and Support

Confidential, Bellevue, WA

Responsibilities:

Lead engineer for support and development of SAAS ITSM system
Project management and business analyst roles for module implementations

ServiceNow Application Development and Support

Confidential, Greenwood Village, CO

Responsibilities:

Primary Support and Development role for ServiceNow ITSM application and database
Project Management for implementation of Discovery and Change Management Modules
2nd level software support for applications including

Wed Devloper Application Support

Confidential, Littleton, CO

Responsibilities:

Web Design/Database Maintenance of multiple websites using PHP, Java Scripting and static HTML
Reporting and analytics of web site and server performance
Hardware and Software support for multiple applications

Confidential, Denver, CO

Application Support Analyst

Responsibilities:

Application support for 30 of 93 enterprise apps including
SQL Server database maintenance and customization
Patch and update maintenance for applications
SOX compliancy and testing documentation
Project Management responsibilities for several projects

Confidential, Denver, CO

E - Project Manager

Responsibilities:

Various Marketing and Information Services Project as directed

Confidential, St. Louis, MO

Senior Information Systems Analyst

Responsibilities:

Installed and implemented applications and hardware enterprise wide
Provided 2nd level support to customers
Installed Citrix Win frame and NCD Thin Client

Confidential, St. Louis, MO

Senior LAN Technician

Responsibilities:

Daily administrative tasks for hybrid Novell \ Microsoft NT 4.0 network
Maintained and installed NT workstations
Provided 2nd level support to customers
Microsoft SMS administrative tasks

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