SUMMARY

• Over 7+ years of IT experience in various technologies, which includes 5 years of experience on Salesforce.com/Force.com implementation wif an earned reputation for meeting demanding deadlines and delivering critical solutions on various levels of Software Development in CRM Application Development, Database, Data Modeling and Java developing.
• Proficiency in developing CRM solutions for Marketing, Sales, and Service organizations.
• Possess deep noledge and Extensive experience in writing APEX classes, VF pages, SOQL, SOSL & Triggers.
• Performed detailed analysis of business and technical requirements and designed teh solution by customizing standard objects of SalesForce.com (SFDC) and other Platform based technologies such as Visual Force and Force.com API.
• Implemented various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master - Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to organization requirements.
• Designed and developed Sales Force Automation (SFA) based Application on Force.com Platform in Salesforce.com environment wif Apex programming language at backend and Visual-Force pages as user interface.
• Created Visual Force pages and components to render data from associated controllers and embedded Java Script and HTML as needed.
• Administration, Configuration, Implementation and support experience on Salesforce.com platform.
• Experience in customizing teh standard objects, creating teh custom objects, Interfaces, Relationships, Workflow rules, triggers, Data Validations, force.com Approval Processes Visualforce pages, Apex classes and business logic according to teh business requirements.
• Proficient in Bulk Data Migration from Traditional Applications to Sales Force using Apex Data Loader Utility and Informatica On Demand.
• Hands on experience implementing Security/Sharing rules, Configured permission sets, Field level Security, Record level Security, Profiles, Roles and resource monitoring at different hierarchical level of Organization.
• Used Force.com platform for developing feature rich and user friendly Visual force pages for enhancing Salesforce UI.
• Expertise in analyzing and documenting teh workflows and functionality of existing systems, preparing presentation materials to all levels of management.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Developed Business process document and Application process document by following Reverse Engineering methodologies.
• Knowledge in creating various UML diagrams like Use Case diagram, Activity diagram and Sequence Diagram.
• Extensive experience in implementation of Salesforce Chatter functionality and Knowledge base module.
• Excellent work ethics, self-motivated, quick learner and team oriented. Continually provided value added services to teh clients through thoughtful experience and excellent communication skills.
• Team player wif excellent interpersonal and communicational skills, ability to learn and adapt to new technologies and experience in successfully implementing new technologies in teh projects.

TECHNICAL SKILLS

Salesforce.com Technologies: Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/Components & Controllers, S-Controls, Apex Web Services, Apex Data Loader, Force.com Apex Explorer, AJAX, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug-in, Workflow rule, Approvals, Case Management Automation.

Programming Languages: Java (J2SE, J2EE), C#.Net, PL/SQL, Perl

Packages: MS- Office, Project, SharePoint, VISIO, Excel, Access, InfoPath

Business Processing: Service Requests and Activities, Opportunities, Quotes and Proposals, Order Management, Campaign Management, Case Management, Contract Management, Pricing, Approval, Partner Deal Registration, Data Cleansing, and De-duplication, Agreements and Entitlements.

Programming Languages: Java (J2SE, J2EE), C#.Net, PL/SQL, Perl

Scripting Languages: HTML, XML, Java script, CSS

Web Services: WSDL, SOAP/REST API

Databases: Oracle 10g, 11g, MySQL, Microsoft Access, SQL Server 2000/2005/2008

Packages: MS Word, MS PowerPoint, MS Excel, MS Project, MS Visio, Macromedia Dreamweaver, Rational Rose, Google Drive, Eclipse IDE

ETL/Integration Tools: Apex Data Loader, Informatica, Boomi, Cast Iron, Force.com workbench, TIBCO.

PROFESSIONAL EXPERIENCE

Confidential, Owings Mills,MD

Salesforce.com Developer

Environment: Salesforce.com platform, Web Services, Approvals, Agile Scrum, Email Services, Dashboards, Custom Objects, Visual force Pages, Reports, Remote Site Settings, Security Controls, Apex Language, Salesforce Sandbox, HTML, Tibco.

Responsibilities:

• Designed Technical Specification Document based on teh requirements and teh Existing Systems.
• Developed Apex classes and Visual force pages for various business requirements.
• Worked on teh integration of Salesforce wif TIBCO to carry out Health Portal Requirements.
• Organized Daily Scrum meetings wif all teh team members to check whether we are in same page .
• Built relationships across multiple technology, operations, services, sales, program and product team to accomplish end goal.
• Involved in various stages of Software Development Life Cycle (SDLC) including experience in Integration of Sales force wif other systems using Apex Web services WSDL and outbound messaging.
• Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse and ensured apex code worked seamlessly wifin governor limits
• Deployed Customization from Sandbox to another Environment by Eclipse IDE and Change Set.
• Created page layouts, mini page layout and search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Worked on triggers which halps teh Employer portal to Provision and De-provision.
• Implemented Apex Scheduler and triggers to invoke Apex classes at regular intervals and to trigger them at some particular events.
• Capability of learning new technologies and implementing them in teh project successfully.
• Involved in creating and customizing Email template and configuring them to teh email alert wifin teh workflow rule for a standard/custom object.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Played a Vital role in conducting Weekly status meeting wif all teh team members to discuss on various aspects relates to teh outcome of teh project.
• Used teh sandbox for testing and created managed packages and migrated them between sandbox and Production environments.
• Worked on Security Autantication certificate and solved teh issue which prevailed between teh Project.
• Fixed teh bugs that are put in teh pivotal tracker tool by QA team after SIT testing.

Confidential, SanJose, CA

Salesforce.com Developer/ Administrator

Environment: Salesforce.com platform, Data Loader, Approvals, Email Services, Dashboards, Custom Objects, Visualforce Pages, Reports, Custom Tabs, Security Controls, Apex Language, Eclipse IDE Plug-in, Workflow &, Salesforce Sandbox, HTML, Java Script.

Responsibilities:

• Developed Custom business logic using Apex Classes, Triggers, Components, Visual Force pages and Controller Classes for various functional needs.
• Develop and configure teh Salesforce.com instances and force.com applications.
• Implementation support services at various SDLC stages like custom development and production support.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Implemented Classes, Interfaces and Keywords.
• Implemented Apex Scheduler and triggers to invoke Apex classes at regular intervals and to trigger them at some particular events.
• Created Custom Visualforce components and attributes to override teh look and feel of standard Visualforce components
• Worked in setting up Marketing Campaigns, Campaign Hierarchies, Lead Queries, and Assignment rules.
• Modified existing Approval processes and created Approval steps which used email alerts and field updates.
• Automated teh process of creating Leads directly from Web and Auto-Response rules.
• Developed Formulas, Validation rules to maintain teh quality of teh data.
• Worked wif Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Integrated teh existing SAP system wif force.com platform using Cast Iron.
• Implemented platform security based on teh Organization security, Session security and Network-based security (Using IP address).
• Created Partner Portal and configured as per teh requirements of teh sales process. Also Responsible to create Sandbox from teh given Production.
• Customized teh standard objects as per teh user requirements by using Visualforce components.
• Designed and configured applications using Salesforce automation(SFA).
• Deploying applications from Sandbox to Production using ANT deployment tool.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on teh parent.
• Identify and document bugs and feature requests in teh products; determine workarounds for teh software defects; work closely wif software engineers and customers to implement TEMPeffective solutions along business-appropriate timelines.
• Created Dashboards using customized Dashboard components.
• Conducted JAD sessions wif teh management, different 3rd party vendors, users, commercial and other stakeholders for open and pending issues to develop specifications.

Confidential - Alpharetta, Georgia

Salesforce.com BA/ Administrator/ Developer

Environment: Saleforce.com platform, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Apex Language, Visual Force Pages, Data Loader, S-Controls, Sandbox data loading, Eclipse IDE Plug-in.

Responsibilities:

• Worked extensively in customization ofServiceCloudConsole by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Designed, Implemented and deployed teh Custom objects, Page layouts, Custom tabs, and Components, to suit to teh needs of teh application.
• Involved in field & page layout customization for teh standard objects like Account, Contact, and Leads.
• Involved in creating and customizing Email template and configuring them to teh email alert wifin teh workflow rule for a standard/custom object.
• Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse and ensured apex code worked seamlessly wifin governor limits.
• Involved in Salesforce.com application setup activities and customized teh apps to match teh functional needs of teh organization.
• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.
• Involved in integrating Salesforce wif Marketo.
• Provided ongoing Salesforce.com maintenance and administration services including periodic cleansing, custom objects and workflows.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Used teh sandbox environment for testing and migrated teh code to production after testing.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationships on teh objects and created junction objects to establish connectivity among objects.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Built relationships across multiple technology, operations, services, sales, program and product team to accomplish end goal.
• Implemented Security access to teh user profiles by creating Object level security, field level security and record level security.
• Participated in teh integration of Salesforce.com CRM wif teh existing OBIEE platform by using Data Direct ODBC drivers.
• Integrated teh Web Services for extracting teh data from external systems.

Confidential - Charlotte, NC

Salesforce.com Business Analyst/ Developer

Environment: Saleforce.com, Service cloud, Force.com platform, MS Visio 2010, MS Project 2010, MS Office 2010, Citrix.

Responsibilities:

• Worked and analyzed Lead management, Opportunity Management, contract generation, Activity management and other processes in detail.
• Configured and customized different account hierarchy and page layout for different territories.
• Created teh User Stories in Pivotal tracker tool on teh base of requirement.
• Created users, profiles and implemented Object and field level security to hide critical information on teh profile users.
• Created and customize reports as per user requirements for Sales team and Concierge team.
• Performed testing in different sandbox.
• Involved in identifying teh requirement from teh team wif their Business review Checklist incorporating wif Service module i.e. Case management.
• Gathered business requirement of sales process and identified critical functional modules for gap analysis.
• Identifying currently existing business processes and come up wif compatible processes in Salesforce.
• Conducted JAD sessions, analysis development, test inspections, and other project meetings throughout project life cycle.
• Implementation experience using Custom Objects, Custom Fields, Custom Tabs, Record Types and list views.
• Created page layouts, mini page layout and search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Fixed teh bugs that are put in teh pivotal tracker tool by QA team after SIT testing.
• Assisted Post-Implementation Support team wif handling cases.
• Installed SFDC App exchange Conga-Merge and Echo sign for contract management.
• Configured different workflows rule, approval process, assignment rules and escalation rules for different object to fulfill teh business process.

Confidential - Philadelphia, PA

Salesforce.com Developer

Environment: Saleforce.com, Service cloud,Force.com platform, Apex Classes, Chatter, Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Eclipse IDE, WSDL, Windows

Responsibilities:

• Developed variousCustom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created variousProfiles,Roles,and Page Layoutsand configured thePermissionsbased on teh Organization hierarchy requirements.
• Enabled Chatter for teh Organization and to TEMPeffectively communicate wif teh users in teh Organization.
• Implementation of Data Loader for loading teh data from .csv files.
• Developed business documents for Salesforce.com Custom objects.
• Implemented Salesforce.com web services client using Sales force.
• Designed and deployedCustom tabs,validation rules,Approval Processesand Auto-Response for automating business logic.
• DevelopedCascading Style Sheets (CSS)for creating TEMPeffects inVisual force pages.
• Developed severalCustom Reports&Dashboardsto better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Provided thetrainingto Business user’s about teh system.
• CreatedWorkflow rulesand defined relatedtasks, email alerts,andfield updates.
• ImplementedPick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to teh custom objects.
• Working on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Developed variousApex classes,Controller classesandApex Triggersfor various functional needs in teh application.
• Created email templates and inbound emails using Visual Force for clients and customers.
• web services API, Java, XML and partner WSDL.

Confidential - Austin, TX

Java Developer/ Business Analyst

Environment: Java 1.4/1.5, Struts1.2, Java Servlets, HibernateHTML, CSS, JavaScript, MS SQL Server 2000 and Oracle10g,, Eclipse IDE, EJB, Java Swings, JSP, AJAX.

Responsibilities:

• Implemented localization and customized features for different client requirements.
• Actively participated in teh complete Software Lifecycle of requirement gathering, design, development and implementation for various new Businesses features and also prepare project plan estimate and process audits.
• Brainstormed wif teh team and created teh scope and functional specifications to lay out teh project phases.
• Developed application using JSP, Java1.4/1.5, Struts framework, client side data validations using JavaScript.
• Involved in configuration of Data sources in Web Sphere Application Server and involved in writing UNIX shell, Perl s Developed application using JSP, Java1.4/1.5, Struts framework, client side data validations using JavaScript.
• Created Stored Procedures using PL/SQL, functions, triggers in MS SQL server and Oracle to fetch required data
• Developed prototype versions of teh application for enhancement to new domain/sector.
• Developed Unit Test case classes and tested persistence methods of teh different components using JUnit framework.
• Fix defects as needed during teh QA phase, support QA testing, troubleshoot defects and identify teh source of defect.