SUMMARY

• I work as a SalesForce.com Technical Architect offering hybrid subject matter expert role in architect/analyst/technical/program management areas helping customers to realize their business vision/strategic goals and return from investments into Salesforce.com platform.
• Over 14 plus years of Extensive and Progressive IT Experience in the areas of Analysis, Design, Developing, Testing and Implementation of Enterprise level applications.
• Around 5 plus years of Techno - Functional experience with Salesforce.com/Force.com platform in providing CRM and CPQ solution.
• Ability to independently perform development, testing, implementation, documentation and updating.
• Ability to work independently and engage supervisor as needed and to handle full workload and meet proposed deadlines.
• Excellent Interpersonal, Communicational, Organizational and Project Management skills.
• Manage IT application development projects around systems and data architecture.
• Experience in offshore/on-site project environments

TECHNICAL SKILLS

• Service Requests and Activities
• Opportunities
• Quotes and Proposals
• Order Management
• Campaign Management
• Case Management
• Contract Management
• Pricing
• Approval
• Partner Deal Registration
• Data Cleansing and De-duplication
• Agreements and Entitlements
• Salesforce automation including Leads
• Web to Lead
• AccountsContacts
• Opportunities
• Contracts
• Forecasting
• PriceBooks
• ProductsPartner Portal
• Quotes
• Cases
• Solutions
• Ideas
• Customer Portal
• Customer Self
• Service portal
• Web to Case
• Email to Case
• Knowledge base
• SLAs m Salesforce automation including Accounts
• ContactsOpportunities
• Contracts
• PriceBooks and Products
• Partner Portal
• Cases
• Ideas
• SLAs web to case email to caseCustom Cloud: Custom object development
• Customer Portal
• Sites
• Big Machines
• SQUID
• SAVO
• Wealth EngineConfiguration Skills
• Campaigns
• Leads
• Accounts
• Contacts
• Opportunities
• Price Books
• Products
• Assets
• Contracts
• Cases
• Solutions
• Ideas
• Cases
• Solutions
• Ideas
• Queues
• Quotes and Custom Object development
• Field creation
• Page Layout creation/editing
• Related list customization
• Record Types
• Field Level and Object level security role hierarchies sharing models
• Workflow: time-dependent actions field updates email alerts task creation

PROFESSIONAL EXPERIENCE

Confidential, Louisville

Technical Architect

Responsibilities:

• Understand, analyze - business processes, customer pain points, business objectives and vision
• Build proof of concept demonstrating solution at a high level to customers and gain their trust/buy-in
• Apply technology and SalesForce.com platform capabilities knowledge to architect optimal innovative integrated system solution to achieve customer needs
• Scope, phase, size projects
• Prepare, Present proposals to sr. management/customers, show ROI
• Elicit functional requirements for solution - create use cases, visio
• Provide directions to off-site team members for custom development (APEX, VF, APIs, SOQL,…) activities.
• Mentor, motivate, manage development team members
• Perform SF Administrator activities - create/modify custom fields, workflows, reports, dashboards, profiles, security settings, triggers, VF pages, manage users, rollout trainings
• Pro-active planning, monitoring of entire project execution for risk, issues, scope, customer expectation & relationship
• Resource planning and management for projects
• Communicate and report to senior management & customers on program statuses
• Translate business lingo into technical and technical into business as & when needed for effective communication
• Create training plans and deliver training of SalesForce solution to customers
• Post-launch production assistance and support
• Track open issues and action items as necessary
• SME for the instructional designer during training planning and development

Confidential

Salesforce Architect

Responsibilities:

• Lead Design, Development, implementation and technical solutions for SFDC Integration and complete implementations of Salesforce.com AppExchange product SAVO
• Provide technical design and solution on how the legacy systems to be transformed into Force.com applications.
• Project Status reporting would include status and insights on critical path impact, dependencies, milestones, resources, cost, work breakdown structures, etc.
• Provide complete support on functional and technical needs for client. Conduct QA, UAT and rollout per the need and schedule of clients.
• Provide all the technical and functional documents for the implementation and conduct the user training if needed.
• Extensively involved in design and configuration of Objects, Page-layouts, record types, search layouts, list views, validation rules, workflows, custom buttons, custom link, report types, reports, and dashboard
• Design the Application security and data access per the complex need of business using Profiles, Roles, Org wide defaults, record level s security, field level security, page-layouts and record types.
• Worked all sort of custom development using Visual Force and APEX .
• Co-ordinate the offshore development, manage project plan and provide update to all stakeholders.

Confidential, MA

Sr. SalesForce Consultant

Responsibilities:

• Implemented Sales Cloud to facilitate Campaign Management, Dashboard/Reports development, Lead Management, Content, Contracts, and Customer Service/Cases.
• Created and designed the configuration of Sales cloud and Service cloud standard objects such as Leads, Accounts, Contacts, Opportunities, Contracts, Activities, Cases and Custom Objects.
• Responsible for Customization of the Salesforce Sales Module for capturing the Lead Generation, Accounts, Opportunities and maintained Campaigns in Marketing application.
• Engaged with internal customer support team on implementing a top tier customer portal which included profile, role hierarchies and all the sharing rules, record types, page layouts and field level access associated.
• Extensively worked on Reports and Dashboards
• Implemented case management automation (on Case Object) to track and solve customer’s issues. Implemented Email-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Worked on Email Services and Single Email and Mass Email to send email to different portal users.
• Set up visibility securities like roles, profiles, field level securities. Set up person accounts in sandbox.
• Created Custom Objects, Visualforce pages, triggers, validation rules to help them track internal help desk cases, customize campaigning budgeting and lead qualification.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Have used Eclipse IDE and Change Set to deploy all the classes, triggers, objects, components, pages from sandbox environment to production environment.
• Implemented the Salesforce.com applications using Agile SCRUM Methodology that involves the iterative development methodology.
• Redesigned pages and layout on the Salesforce Platform using SKUID. Pages included tabs and sub tabs, inline editable tables, multiple columns, calendars, file attachments, templates.

Confidential, WA

Salesforce.com Business Analyst/Developer

Responsibilities:

• Authored Systems Requirement Specification (SRS), Use case, System Requirement Change Request, and Data Dictionary
• Worked closely with BigMachines Professional Services
• Carried out regular meetings and walkthroughs with development team members, Project Manager and Quality analyst to better understand system functionality
• Conducted JAD sessions with the management, different 3rd party vendors, users, and commercial and other stakeholders for open and pending issues to develop specifications
• Analyzed and document Quote to Invoice process -for BigMachines Implementations
• Used detailed knowledge of application features and functions to assess the scope and impact of business needs throughout analysis and completion of all enhancement specifications for each business partner and cross impacted groups
• Worked with product configuration, commerce, work flow & proposal generation using BigMachines
• Documented cross functional requirements and walkthroughs for each system interface team
• Built relationship across multiple technology, operations, services, sales, program and product team to accomplish end goal
• Facilitated requirements gathering cross multiple vendors and organization
• Tracked and maintained the requirements to functionality traceability and use case traceability
• Performed the detailed analysis of functional and technical requirements; designed and deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Worked with BigMachines Admin Platform to support Quote to Invoice process
• Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
• Implemented pick lists, dependent pick lists, validation and formula fields to the custom objects.
• Implemented the validation rules on the objects and tabs, Page layouts, Custom tabs, and Components to suit to the needs of the application.
• Implemented the workflows and approvals for various functional requirements.
• Implemented the searching and tagging functionality; developed various custom reports and dashboards for data analysis.

Confidential, LA, California

SalesForce Consultant

Responsibilities:

• Interacted with various business team members to gather and document the requirements for SalesForce development and documented them.
• Involved in creating Gap analysis document identifying the data, business process and work flows of the organization with respect to SalesForce.com implementation.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization. Implemented SalesForce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various SalesForce.com Standard objects such as Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Designed and implemented Custom Objects, Page layouts, Custom tabs and Components to suit the needs of the application.
• Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security and configured their sharing settings.
• Performed Data Analysis and migrated data from SQL Server database to Force.com platform using Data Loader.
• Designed different Communication templates.
• Created Workflow rules and defined related tasks, email alerts, and field updates to automate various manual processes.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Involved with SalesForce.com Premier Support.com and handled the support cases with the help of SalesForce.com support.