SUMMARY

• More than 25 years of experience leading teams to deliver solution vision, business architecture, work estimates, proposal development, process improvement, specification development, project management, strategic planning, in the Telecom, Airline, Health Insurance, and Banking industries
• Led teams of up to 15 Business Analysts, Systems Engineers, Architects, Tester, and Project Managers
• SME in the Software Development Life Cycle (SDLC) and RUP methodology including feasibility analysis, requirements gathering, system design and analysis and testing.
• Introduced Confidential T project managers, business analysts and architects to the IT/UP SDLC Process that they are currently using for their development projects.
• IBM SME in facilitating Joint Application Development (JAD) and Joint Applications Review (JAR) sessions with end - users/stakeholders/clients, Subject Matter Experts (SME) to develop Business Requirements, Systems Requirements and High Level Design.
• Authored Business Requirements Documents, Systems Requirements, High Level Design, Interface Specification Documents, and Test Plans for OSS/BSS including End-to-End, Marketing, Sales, Ordering, Provisioning, Delivery, Billing, and Service Assurance.
• Wrote and executed test plans, test cases and test scripts for the above
• Wrote Order Management, Provisioning and Billing To Be Process Sequence Diagrams, Process Diagrams, and automation requirements for Metro-Ethernet, and other product sets
• Taught Effective Use Case writing at QWEST
• Wrote data design and ETL modeling documents
• Developed High-Level, Mid-Level, and low level process flows for Service Fulfillment (Sales, Order Management, Delivery, Provisioning, Activation, Billing and Service Assurance) for VoIP and TDM business products.
• Technical Manager in the telephony industry for Business Analysis, Systems Engineering, Architecture, and Testing.
• SOA architect in the telephony industry.
• Project Manager in the telephony and health care industries
• Elicited Business Requirements Documents-,
• Elicited and wrote project initiation documents containing needed achievements and quality measures
• Experience developing Functional requirements - described what the system, process, r product/service must do in order to fulfill the business requirements
• Experience developing User (stakeholder) requirements
• Experience developing Quality-of-Service (QoS) Standards and Service-Level-Agreements (SLA) (non-functional requirements)
• Experience developing Report Specifications - define the purpose of a report, its justification, attributes and columns, owners and runtime parameters.
• Experience developing Requirements Traceability Matrix - very useful for gap analyses.
• Strong organization and writing skills. Experienced developing graphic representations of complex business processes.
• Has a thorough understanding of Telecom Industry standards such as TM Forum Frameworx (eTOM, SID, TAM, NGOSS)
• Is well versed in RUP, Agile, CTI, ITUP, BABoK, PMBoK, ITIL and SDLC methodologies.
• Has facilitated improving processes to shorten the development cycle while effectively managing the project’s scope.
• Agile Certified

TECHNICAL SKILLS

Languages: C, SQL, UNIX script, SED, AWK, XML, FORTRAN, Java, HTML

MiddleWare: IBM WebSphere, ORACLE SOA

Development Methods: SDLC (25 years), RUP (five years), Agile (five years), ITUP (five years)

Tools: Word, Excel, PowerPoint, Visio, Outlook, Project, Access, Project, Rational RequisitPro, HP Quality Center, BMC Remedy, WebSequenceDiagrams, BlueWorks

Hardware & Protocol: ATM, Frame Relay, VoIP, LAN/WAN, DSL, DSn, OCn, BVOIP, SONET Ring, SS7, SIPWireless

Business Systems: EFMS, CRIS, GFP Data, GCP

Telco Product Sets: Metro Ethernet, IPVPN, Centrex (Analog and ISDN), DIA & EIA, ISDN PRI, etc.

Other: CMM, CMMI, Oracle, SQL Server, MySQL, Requirements

Business Modeling Tools: MS Visio, UML, Web Sequence Diagrams, Blue Works, Rational Requisite Pro, Rational ClearQuest.

Methodologies: RUP, UML, IT/UP, Agile, ITIL.

PROFESSIONAL EXPERIENCE

Confidential

Integration Business Architect

Responsibilities:

• Gathered business requirements
• Wrote As Is/To Be Sequence and Process Diagrams & Document
• Wrote Business Requirements for Order Management, Provisioning and Billing
• Wrote Interface Specification Document

Confidential, Middletown, NJ

GFP Tech Manager/BA/Tester

Responsibilities:

• Reviewed the system requirements and design documents
• Prepared the test plan based on the above.
• Wrote and executed the test cases for Confidential amp;T’s Global Fault Platform using HP/QC for test cases, SCME for MRs, UNIX, XML for testing purposes, and sql
• Provide End-to-End test and service assurance support.
• Matrix managed five testers
• SDLC-Waterfall & Agile
• Used ReqPro, Remedy

Confidential

BVoIP Provisioning Architect

Responsibilities:

• Reviewed all Business and Systems Requirements
• Solution Architect for BVoIP OSS/BSS systems, insure that the enhancements fit into the architecture and followed best practices.
• Act as the Confidential BVoIP Provisioning expert on projects which included:
• Analyzed system and business functions supported in several ticketing and customer facing systems.
• Provided proposals to migrate functionality in target architecture systems.
• Interacted with business partners to understand current business functions and suggest innovative solutions to provide similar functionality at minimal cost in target system.
• Author functional and nonfunctional system requirements.
• Collaborated with development and test teams to review design and test docs and ensure they confirm to the feature functionality that was requested in the system requirements.
• Used ReqPro for gap analysis
• Wrote High Level Designs in full Use Case format
• Designed Tier 2 Process Flows
• “As-is” and “To-be” work flows using UML
• Reviewed Data Modeling Documents
• SDLC Waterfall