SUMMARY

• Overall Industry experience of 5.11 years.
• Over 5.10 years of relevant experience in Siebel CRM engagements.
• Experience in Effort Estimation/Sizing and RFP’s.
• Performed Multiples roles spanning business analysis, process management, change management, software development & implementation management in diverse business & technical environments and demonstrated leadership abilities and excellent communication skills.
• Substantial experience in user requirements management, gap analysis, system customization design and analysis, business processes and work flow diagrams and technical documentation, using MS Visio, MS Office Suite & MS Project.
• Proficient in conducting training sessions, Acceptance Testing (UAT) and post - release acceptance sign-offs.
• Played various roles varying from Developer, Support Analyst, Track Lead and Functional Consultant as part of multiple projects
• Hands on experience in Inbound /Outbound Web services and other EAI related Business Services/Operations
• Hands on experience in Communication Inbound mail operations, which includes Siebel operations on email receive.
• Experience in the following SDLC Phases: Requirement analysis, Design, Development, and maintenance.
• Strong technical competency spanning across areas of Siebel e-Scripting, Configuration, EAI & Workflows.
• Development experience in both High Interactivity (Siebel CRM Sales), as well as Standard Interactivity applications (eChannel).
• Working knowledge of MS SQL Server Queries.
• Experience in working at international and multicultural environments. Worked in Oslo, Norway and Bangalore, India Have a track record of achieving timely goals and executing time-bounded projects efficiently.
• Excellent communication and inter-personal skills.

TECHNICAL SKILLS

CRM: Siebel 7.8, 8.1 - Sales, eService, Marketing, eSales, Siebel eChannel, Siebel Tools.

Languages: C, C++, Java, JavaScript, XML, VBA, e-Script.

Database: SQL Server 2008

WEB Technologies: HTML

Tools: HP Quality Centre 10.0, Visual SourceSafe, SOAP UI, Fiddler

Operating system: Windows XP, Windows 7

PROFESSIONAL EXPERIENCE

Confidential

Siebel Development Track Lead

Responsibilities:

• Participated in Requirement Analysis and have provided High level design solutions, performed POCs
• Developing Architectural Design documents like Logical/Physical Application Design Document across all technologies (Siebel, e-Business Suite, Oracle Policy automation, Integration) using Sybase Power Designer.
• Participated in activities related to estimation of work product to provide inputs for overall project estimation.
• Arrive at possible solution alternatives that factor in gap resolution, impact on related technical/functional areas, and acceptability of the solution to the user community, technical feasibility and efficiency.
• Created Technical Design documents for the functionality build into the system
• Led and supported the Conference Room Pilot(CRP) for business critical requirements which involved building task based UIs and Siebel Guided Navigations
• Involved in Siebel Development track by providing solutions, fixing issues in SIT, UAT and post go-live phases.
• Perform root-cause analysis of any issues that arise post-implementation and work on solutions related to issue fixing.
• Developed test scripts for compliance testing of system changes and enhancements; unit tested all system changes and enhancements through test scripts
• Assist in product/solution development and owns a part of solution.

Confidential

Offshore Track Lead

Responsibilities:

• Leading the enhancement track for the sales process of CRM application
• Responsible for preparing Use Cases, Details Level Design Documents, Preparing Test Scripts, User Documents.
• Worked on the development, testing and defect fixing phases of the project
• Created training documentation and Microsoft PowerPoint presentations for End-User training; hosted training classes and conferences, in-house and online.
• Regular communication with Oracle TAM for getting solution on SRs raise and for expert services.
• Collaborating with IT team members and other IT parties.
• Mentored Team members about Business Processes, Technical processes and Technical Architecture
• Participated in Knowledge Transfer sessions, Primary Level Support, Shadow Support and Steady State Support.

Confidential

Offshore Track Lead

Responsibilities:

• Playing Onsite Coordinator for Production Support track
• Implementation and design analyses that identified requirements related to processes, people and technology.
• Single Point Of Contact at onsite(Oslo, Norway) during presentation, requirement gathering, build and delivery phase of the tool
• Managed the Weekly Project Status Review meetings with key stakeholders and other vendors.
• Managed client expectations through formal and informal communications
• Participate in client meetings and 3rd party partners of client for liaise with existing functionalities, reuse of modules and requirement gathering
• Integration testing and presentation to the client of the delivery. This involved Inbound and Outbound web services/IO, Data Maps and other Siebel EAI tools
• Worked on the development, testing and defect fixing phases of the project
• Created all the document deliverables related to technical approach, functional usage, data required for integration to the client.
• Regular communication with Oracle TAM for getting solution on SRs raise and for expert services.
• Collaborating with IT team members and other IT parties.