SUMMARY

• Several years’ experience in management of business software systems, including product development, implementation, online training, and support.
• Advanced interpersonal skills necessary to interact, present, and negotiate with all levels of management.
• Ability to analyze complex business issues in a detailed manner and communicate effectively with all company levels.
• Organizing complex information into understandable subject areas
• Translating technical language into business language and vice versa
• Drafting clear and concise written documentation for users and technicians
• Working successfully with multidisciplinary teams in a highly competitive, customer oriented team environment.
• Familiar with Agile and Waterfall environments.
• Excellent communication skills.
• Experience in budgeting, forecasting, scheduling, (critical path) and analytical reporting, including earned value management.

AREAS OF EXPERTISE

• Rational RequisitePro, MS Windows XP, MS Office, Visio, MS Access and MS Project Server, Wiki, JIRA, (TFS)Team Foundation Server, SharePoint, MAGIC ticketing system,Quickbase,Chronicles,
• Information Systems Security Officer Certified
• CMMI process
• EPIC CERTIFIED (ASAP)
• SECRET Clearance
• PMI Certification classes completed

PROFESSIONAL EXPERIENCE

Confidential

Requirements Analyst

Responsibilities:

• Manage the initial completion and ongoing maintenance of detailed written business requirements.
• Collect, analyze, document and communicate business requirements.
• Analyze and document process flow and workflow.
• Produce documents using templates, following writing standards for documents and use cases.
• Facilitate requirement meetings.
• Participate in the definition and documentation of templates, writing standards for documents, use cases and software requirements specifications.

Confidential

Lead Analyst

Responsibilities:

• My primary responsibility as the Sr. Analyst is to support the ITSM Coordinator and Sr. Project Managers in gathering and analyzing business requirements from project stakeholders in order to create and finalize documentation for system development lifecycle projects. I also maintain standardized versioning and storage of documentation. In dis role, I transform advanced technical computer and network terminology into clear and concise documentation using standard templates.
• Critically evaluate the information gatheird from multiple sources, reconcile conflicts, decompose high - level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements.
• My duties also include writing, editing, and formatting for final delivery various documents from functional requirements and user guides to test plans and procedures, creating, editing and formatting for final delivery technical presentations.
• Meeting deadlines for documentation delivery to customers, addressing changing (CCB) priorities of the workload, editing and proofreading technical documents prepared by other writers, and checking drafts for format, clarity, consistency, and overall cohesiveness.
• Interface with team members and client staff to prepare the documentation for various review cycles within deadlines utilizing Word 2007/2010 and Visio 2007/2010.
• Experience working with Federal Government clients as well as Government employment.
• Oversee business analysis activities for CMS, SSA and IHS government agencies.
• Successfully facilitate business process analysis sessions, user requirements sessions, and design sessions.
• Train government employees to use the Grant Solutions software.
• Work closely with the PMO to get tasks resourced on the project schedule.
• Oversee partner relationships.
• Day to day management of business analyst resources in an agile environment.
• Oversee development of fit-gap documents and other partner deliverables for grants application.
• Oversee development of other Customer Requirements including user stories, enhancements and training.
• Work closely with developers in implementing new requirements within defined scrum process.
• Create and maintain requirements documentation such as RTM and Visio diagrams.

Confidential

Business Analyst/Project Manager

Responsibilities:

• Assisted developers with 508 compliance accessibility for city websites.
• Tested applications in DEV and TEST before releasing to the client.
• Conducted comprehensive analysis and provided recommendations to management personnel regarding system feasibility, cost and future operations and maintenance including staffing requirements.
• Consulted with users to analyze existing business processes and assisted with reengineering to provide more efficient operations in conjunction with Information Technology initiatives.
• Directed the development and implementation of major projects and coordinate and integrate the activities of consultants and City personnel.
• Maintained status (e.g., scope, schedule, cost and customer satisfaction) on IT projects.
• Analyze the cost of systems installation and maintenance to make recommendations
• Advised and provided direction and guidance to the users on computer system design and usage.

Confidential

Implementation Manager

Responsibilities:

• Traveled to customer site 3-5 days a week to implement and train employees on Logistics Software.
• Analyzed information needs and functional requirements.
• Completely accountable for shepherding projects through the Project Lifecycle.
• Performed SQL migrations and update database and configuration management.
• Interviewed subject matter experts and relating needs.
• Organized complex information into understandable subject areas.
• Translated technical language into business language and vice versa.
• Ensured stakeholder involvement at all levels of involvement.
• Drafted clear and concise written documentation for users and technicians.
• Worked successfully with multidisciplinary teams.

Confidential

IT Specialist/Business Analyst

Responsibilities:

• Provided software training, implementations, and on-going development to customers both on-site and at eleven government regional offices.
• Managed a team of Software Developer contract employees on several applications.
• Managed all phases of the project life-cycle process, from conception/initiation through closing, in order to deliver a specified information technology or business product, service, system, or result within the constraints of the project scope, resources, time, and budget.
• Gatheird requirements, translated into defined functions and operations of the intended application and monitored the SOW.
• Created project baseline and track tasks under specific filter criteria in MS Project.
• Managed and built relationships with project sponsors, business owners, vendors and other key project stakeholders to keep them informed of progress and issues and to ensure project success.
• Managed resources, monitor and guide project teams comprised of cross functional technical disciplines covering multiple departments.
• Monitored project activities to mitigate risk.
• Developed plan documentation and provided status reports.
• Conducted project meetings, tracking and analysis, ensure adherence to quality standards, review project deliverables and evaluate the completed project.
• Managed project Issues and Change Control Requests to resolution.
• Configuration management.
• Liaison between government agencies and software developers.
• Provided technical and analytical guidance and direction to the project team.
• Member of TEB (Technical Evaluation Board) for various contracts.

Confidential

Database Specialist I

Responsibilities:

• Traveled the entire state of Maryland to perform software implementations and provide training to individuals and groups on the ImmuNet EMR and B-Free web-based applications.
• Translate client user needs into basic requirements.
• Managed several projects in a fast-paced environment.
• Provided implementations, technical support and recommendations to clients via the ImmuNet halpdesk, (the state Immunization Registry). Documented all halpdesk calls, determined resolution and provided quality customer service.
• Maintained security and integrity of data by drafting access policies, standards, methods and parameters.
• Performed database security functions by assigning data system access rights.
• Ran de-duplication procedure weekly to test for matching data and updated the database.
• Imported external data via Data Translation Tool as needed. Imported batch data to ImmuNet as needed using HL7 interface and standards to merge data into the database.
• Created user names, passwords and facilities for ImmuNet and B - Free, (Hepatitis B database) users.
• Acted as a liaison between the Maryland physician offices, hospitals and the Community Health Administration
• Analyzed service needs of the assigned providers.
• Determined the root cause of complex service issues and develop solutions and recommendations for solutions to problems.
• Provided education/information to providers and network management.

Confidential

Economic Assistant

Responsibilities:

• Collected prices and related statistical data on a wide variety of commodities, services, and housing for the Bureau of Labor Statistics Consumer Price Index. Data was collected by conducting personal and telephone interviews with store managers and buyers, sales managers in auto dealerships, doctors, pharmacists, and other professionals. For housing, interviews are with apartment managers, tenants, and homeowners. Selection of the precise items to be priced occurs on site; theirfore I applied established sampling procedures in determining the sampled item, which was taught during classroom and on-the-job training.
• Also provided narrative reports on local economic conditions and retailing trends. Persuasive interpersonal communication skills are necessary to obtain voluntary participation in these surveys.

Confidential

Project Manager

Responsibilities:

• Provided training of DSL implementation to employees of various communications companies.
• Responsibilities included, coordinating all the involved work teams to ensure a smooth service transition/installation for the various telephone companies throughout the entire Verizon footprint. Answered customer calls and escalated if necessary, dispatched a technician to location, if needed for live date.
• Customer Service/SPOC for various stakeholders.
• Answered the halp desk line to resolve customer problems, tracked, recorded and created trouble tickets in Remedy management system.
• Entered and updated records daily in Microsoft Excel spreadsheets. Prepared daily reports, letters, and charts using Microsoft excel spreadsheets, and gave a technical presentation to my group and team leaders.