Vendor Relationship Manager Resume
SUMMARY:
- Extensive track - record in IT infrastructure development including technology assessment, modeling, planning, and implementation.
- Experience in a wide variety or organizational settings achieving results through negotiation, persuasion and authority.
- 25+ Years experience managing large national and international infrastructure projects
- 15+ Years experience managing project office environments
- 25+ years managing teams /departments/divisions on a national and international basis
- 15+ Years managing Capacity Planning efforts.
- 20+ years of client /customer consulting and 3rd party vendor management
- 20+ Years Profit / Loss Responsibility
- 20+ Years supporting Financial, Process, Function and Data modeling with supporting interrelationships
TECHNICAL SKILLS:
Financial Management: Capital Project Portfolio Prioritization, Bid Preparations, Financial Analysis
Process Implementations: ITIL V2&V3, EVMS (ANSI 748), SOX, COBIT, IT Governance, PMO, Portfolio, Program, Project Environments supporting Demand, Portfolio, Schedule, Communication Planning and Implementation, Estimating, Budget, Scope, Internal/External Change Control, Issue, Capacity Management, Risk Analysis and Quality Management Process implementation and standardization.
IT Governance: ISO/IEC 38500 with supporting frameworks ITIL, Cobit, COSO, SAS-70, SSAE-16
Scheduling Methods: Critical Path, PERT, Critical Chain (CCPM)
Methodologies: PMBOK V2&V3, RUP, SDLC (Waterfall, Agile (Scrum)), Lean Project Management
Architectures / BA Practices: Service Oriented Architecture (SOA), Federal Enterprise Architecture Framework (FEAF), Corporate Analysis for PMO/PPM/PM/Portfolio, ASP / SaaS alternatives, UML 2.0, BPMN, Quality Assurance, Six Sigma, TIA-942 (Data Center Standards)
Software Tools: MS Project/MS Office Project Server, Artemis, Primavera R3, Niku 5.X / Niku OPENWORKBENCH, Cobra, SAP Project System (PS)
Verification and Validation: 1012 IEEE Standard for Software Verification and Validation
Security Systems: BeyondTrust (supporting FDCC requirements), Symantec (Enterprise)
General Productivity Software: MS Office applications (Excel, Word, Visio, PowerPoint, Outlook, Access) Versions - Office 95 through Office 2010, MS SharePoint, Adobe Writer, Mathematica to name a few.
Operating Systems: Linux, Unix, MS Windows Vista, MS Server 2003 / 2008, VMware
Software Development: 370 Assembler, Database Systems, C/C++ development and design, ROM development strategies, VBasic Development, Raima dbVista.
Wireless - GSM: GN Nettest Compass: GSM Network Optimization, MPA 7XXX / MPA 81XX series (SS7 & GSM A & A-bis Interface analyzer), GPRS, 802.11
CAREER TRACK:
Confidential
Vendor Relationship manager
Responsibilities:
- Vendor Management
- SLA Enterprise Architecture and Processes Development/Validation
- Financial Process development and validation integrated with Corporate Finance and External Auditor (OIG) requests.
- Traffic analysis process development and implementation for National Network
- TCO Service Architecture, development, implementation
- Balanced Scorecard Architecture and workflow
- Availability Management: Process Owner (Design, Implementation and Management)
- Service Level Management: Process Owner (Design, implementation and management)
- Corporate Infrastructure systems Financial Management review supporting vendor contracts
PMO/Portfolio/Program/Project/IT Governance consultant
Confidential
Responsibilities:
- Program / Project Management
- Stakeholder reviews - Executive and Technical
- Business / IT buy in across the corporate environment
- PMO / Portfolio Process development and management
- PPM Process - single-tier for small organizations and/or multi-tier approaches for large organization
- Alignment with Strategic/Tactical planning, balance between project areas, effective utilization of resources Investment criteria (ROI, Strategic TVO analysis supporting replacement criteria)
- PMO Metric establishment
- Training and educational support and development
- IT Governance Process development and integration
- Project Management
- Project Management artifact development/improvement to support specialized product development
- PMBOK, RUP, SDLC methodologies, Critical Chain (CCPM)
- Methodology Development for Organizations
- Methodology Standardization and alignment
Sr. Program Manager / Sr. Project Manager
Confidential, Washington, DC
Responsibilities:
- Divisional Operational Budget, Capital Budget analysis and review
- Data Modeling to support Business activity to IT Operation support expenses
- Reorganize Outsourcing contract to support development of a Service Catalogue via a standardized Service Category, Type and Element taxonomy breakdown with relationships directly between IT Operations and the Business Units.
- Fiscal Year Operational and Capital Budget development.
- IT Operations / IT Security Audit remediation.
- Adherence and support of PIA’s as required by Federal and PCI compliancy and remediation supporting audit findings via development and support of a manual assessment of all processes supporting the information sources
- MAXIMO rollout for Engineering BU
- IT Operations IT SM Process development and integration with Service Vendors
- FAR 15.408 costing proposals to support Government Bid’s as per the request of clients.
- Sr. Project Manager, Enterprise Project Portfolio Process Analysis/Recommendation, SAP ERP Project Initiation and Elaborations Phase, Southern California Utility
Program Manager
Confidential
Responsibilities:
- Capacity Planning process reorganization
- Capacity Management Data Modeling and service relationships to business requirements
- Multi-Service planning reorganization
- Network Engineering Change, Incident and Problem management process development, implementation and execution.
- Program/Project Manager, Altiris Infrastructure Program, Program/Project Manager, Major Financial Organization
- Included IT Operations Service Model development.
- Program/Project Manager, PMO-Tools - Analysis, PMO, Financial Organization
- Program/Lead Project Manager, ITIL Analysis and Implementation, Major National Health Care Organization
- Federated CMDB structured analysis to support an organization concentric breakdown of configuration items.
- This included the development of a standardized naming convention, a taxonomic structured scheme, throughout IT to support access through a common System of Record naming convention.
- Incident, Problem, Release and Service Desk Function.
Director of Network Services
Confidential
Responsibilities:
- Accountable/Responsible for National Network Services Organization.
- Internal Service Support Process development and improvement to support the Division.
- Retention Record Policy supporting Processes
- Develop voice, data and security network architecture, design, implementation and transition to operations.
- Responsible for the overall effectiveness and performance of the voice and data networks.
- Manages the design, installation, 7x24 support/maintenance of National LAN’s/WAN’s/Metro Networks. Responsible for support of CISCO LAN, WAN, and Avaya VoIP PBX hardware and associated routers, switches, access points, firewalls, VPN concentrators and load balancers.
- Design/Implementation of a metro 80 Ghz Microwave Systems, National 802.11 wireless network with maintenance/support processes.
- Designed and Implemented national network management system/approach to support national network.
- Implemented National Network Services Support between East, Central and West Coasts to increased customer support.
Sr. Design Engineer / PM
Confidential
Responsibilities:
- Customer Meetings to determine Design Constraints and Time Schedule
- Develop Specifications to support specific Design Constraints to meet Customer Objectives.
- Capacity Planning support requirement inclusions.
- Support Installation crew concerning programming and installation requirements
- Develop and Support Test criteria for customer acceptance.
- Major network design and deployments for Verizon, AT&T, Sprint
