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Vendor Relationship Manager Resume

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SUMMARY:

  • Extensive track - record in IT infrastructure development including technology assessment, modeling, planning, and implementation.
  • Experience in a wide variety or organizational settings achieving results through negotiation, persuasion and authority.
  • 25+ Years experience managing large national and international infrastructure projects
  • 15+ Years experience managing project office environments
  • 25+ years managing teams /departments/divisions on a national and international basis
  • 15+ Years managing Capacity Planning efforts.
  • 20+ years of client /customer consulting and 3rd party vendor management
  • 20+ Years Profit / Loss Responsibility
  • 20+ Years supporting Financial, Process, Function and Data modeling with supporting interrelationships

TECHNICAL SKILLS:

Financial Management: Capital Project Portfolio Prioritization, Bid Preparations, Financial Analysis

Process Implementations: ITIL V2&V3, EVMS (ANSI 748), SOX, COBIT, IT Governance, PMO, Portfolio, Program, Project Environments supporting Demand, Portfolio, Schedule, Communication Planning and Implementation, Estimating, Budget, Scope, Internal/External Change Control, Issue, Capacity Management, Risk Analysis and Quality Management Process implementation and standardization.

IT Governance: ISO/IEC 38500 with supporting frameworks ITIL, Cobit, COSO, SAS-70, SSAE-16

Scheduling Methods: Critical Path, PERT, Critical Chain (CCPM)

Methodologies: PMBOK V2&V3, RUP, SDLC (Waterfall, Agile (Scrum)), Lean Project Management

Architectures / BA Practices: Service Oriented Architecture (SOA), Federal Enterprise Architecture Framework (FEAF), Corporate Analysis for PMO/PPM/PM/Portfolio, ASP / SaaS alternatives, UML 2.0, BPMN, Quality Assurance, Six Sigma, TIA-942 (Data Center Standards)

Software Tools: MS Project/MS Office Project Server, Artemis, Primavera R3, Niku 5.X / Niku OPENWORKBENCH, Cobra, SAP Project System (PS)

Verification and Validation: 1012 IEEE Standard for Software Verification and Validation

Security Systems: BeyondTrust (supporting FDCC requirements), Symantec (Enterprise)

General Productivity Software: MS Office applications (Excel, Word, Visio, PowerPoint, Outlook, Access) Versions - Office 95 through Office 2010, MS SharePoint, Adobe Writer, Mathematica to name a few.

Operating Systems: Linux, Unix, MS Windows Vista, MS Server 2003 / 2008, VMware

Software Development: 370 Assembler, Database Systems, C/C++ development and design, ROM development strategies, VBasic Development, Raima dbVista.

Wireless - GSM: GN Nettest Compass: GSM Network Optimization, MPA 7XXX / MPA 81XX series (SS7 & GSM A & A-bis Interface analyzer), GPRS, 802.11

CAREER TRACK:

Confidential

Vendor Relationship manager

Responsibilities:

  • Vendor Management
  • SLA Enterprise Architecture and Processes Development/Validation
  • Financial Process development and validation integrated with Corporate Finance and External Auditor (OIG) requests.
  • Traffic analysis process development and implementation for National Network
  • TCO Service Architecture, development, implementation
  • Balanced Scorecard Architecture and workflow
  • Availability Management: Process Owner (Design, Implementation and Management)
  • Service Level Management: Process Owner (Design, implementation and management)
  • Corporate Infrastructure systems Financial Management review supporting vendor contracts

PMO/Portfolio/Program/Project/IT Governance consultant

Confidential

Responsibilities:

  • Program / Project Management
  • Stakeholder reviews - Executive and Technical
  • Business / IT buy in across the corporate environment
  • PMO / Portfolio Process development and management
  • PPM Process - single-tier for small organizations and/or multi-tier approaches for large organization
  • Alignment with Strategic/Tactical planning, balance between project areas, effective utilization of resources Investment criteria (ROI, Strategic TVO analysis supporting replacement criteria)
  • PMO Metric establishment
  • Training and educational support and development
  • IT Governance Process development and integration
  • Project Management
  • Project Management artifact development/improvement to support specialized product development
  • PMBOK, RUP, SDLC methodologies, Critical Chain (CCPM)
  • Methodology Development for Organizations
  • Methodology Standardization and alignment

Sr. Program Manager / Sr. Project Manager

Confidential, Washington, DC

Responsibilities:

  • Divisional Operational Budget, Capital Budget analysis and review
  • Data Modeling to support Business activity to IT Operation support expenses
  • Reorganize Outsourcing contract to support development of a Service Catalogue via a standardized Service Category, Type and Element taxonomy breakdown with relationships directly between IT Operations and the Business Units.
  • Fiscal Year Operational and Capital Budget development.
  • IT Operations / IT Security Audit remediation.
  • Adherence and support of PIA’s as required by Federal and PCI compliancy and remediation supporting audit findings via development and support of a manual assessment of all processes supporting the information sources
  • MAXIMO rollout for Engineering BU
  • IT Operations IT SM Process development and integration with Service Vendors
  • FAR 15.408 costing proposals to support Government Bid’s as per the request of clients.
  • Sr. Project Manager, Enterprise Project Portfolio Process Analysis/Recommendation, SAP ERP Project Initiation and Elaborations Phase, Southern California Utility

Program Manager

Confidential

Responsibilities:

  • Capacity Planning process reorganization
  • Capacity Management Data Modeling and service relationships to business requirements
  • Multi-Service planning reorganization
  • Network Engineering Change, Incident and Problem management process development, implementation and execution.
  • Program/Project Manager, Altiris Infrastructure Program, Program/Project Manager, Major Financial Organization
  • Included IT Operations Service Model development.
  • Program/Project Manager, PMO-Tools - Analysis, PMO, Financial Organization
  • Program/Lead Project Manager, ITIL Analysis and Implementation, Major National Health Care Organization
  • Federated CMDB structured analysis to support an organization concentric breakdown of configuration items.
  • This included the development of a standardized naming convention, a taxonomic structured scheme, throughout IT to support access through a common System of Record naming convention.
  • Incident, Problem, Release and Service Desk Function.

Director of Network Services

Confidential

Responsibilities:

  • Accountable/Responsible for National Network Services Organization.
  • Internal Service Support Process development and improvement to support the Division.
  • Retention Record Policy supporting Processes
  • Develop voice, data and security network architecture, design, implementation and transition to operations.
  • Responsible for the overall effectiveness and performance of the voice and data networks.
  • Manages the design, installation, 7x24 support/maintenance of National LAN’s/WAN’s/Metro Networks. Responsible for support of CISCO LAN, WAN, and Avaya VoIP PBX hardware and associated routers, switches, access points, firewalls, VPN concentrators and load balancers.
  • Design/Implementation of a metro 80 Ghz Microwave Systems, National 802.11 wireless network with maintenance/support processes.
  • Designed and Implemented national network management system/approach to support national network.
  • Implemented National Network Services Support between East, Central and West Coasts to increased customer support.

Sr. Design Engineer / PM

Confidential

Responsibilities:

  • Customer Meetings to determine Design Constraints and Time Schedule
  • Develop Specifications to support specific Design Constraints to meet Customer Objectives.
  • Capacity Planning support requirement inclusions.
  • Support Installation crew concerning programming and installation requirements
  • Develop and Support Test criteria for customer acceptance.
  • Major network design and deployments for Verizon, AT&T, Sprint

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