PROFESSIONAL SUMMARY:

• Seven Years of IT experience with more than 3 years of experience in Salesforce.com CRM Platform as developer & administrator.
• Provided customer with best practice solutions as related to Salesforce.com and CRM Experience in migration and integration of Sales Force applications using Data Loader.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and actions. Understand Business Logic Business Process flow, identification of Business scenarios, Functions and Development of test cases.
• Experience in Salesforce.com Development by developing the presentation layer in Visualforce and business logic in the Apex by creating/using the Classes, Standard Controllers, Custom Controllers, Controller Extensions, S - Controllers and WebServices API.
• Experience in web technologies like HTML, XML, CSS, JSP, PHP, JavaScript and SOAP
• Proficiency in Object Oriented Languages like Java, J2EE, JSP and other Java technologies.
• Experienced in all phases of SDLC with focus on requirements gathering, configuration management, test management, test automation, performance testing and Agile methodologies.
• Committed team player with multitasking capabilities and good team co-ordination.
• Able to perform all tasks related to the day-to-day operations including managing users, creating and maintaining custom objects and fields, handling data migration, maintenance and installation and support of AppExchange applications.

TECHNICAL SKILLS:

Salesforce.com Technologies: Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages, Workflow&Approvals. SalesforceTools Eclipse IDE, Force.com Explorer, Force.com Data Loader, Force.com Excel connector, Workbench.

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce.com Developer

Environment: APEX, Force.com IDE, Import Wizard, XML, Java servlets,Visual Force Pages, Workflows, Triggers, S-Objects

Responsibilities:

• Developed various Custom Objects, Tabs, Components and VisualForce Pages and Controllers
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Responsible for End-to-End Salesforce to Saleforce Data Migration using AppExchange products Monarch, Snapshot & Data Loader.
• Responsible for Warranty and Production Support for all modules. Actively involved in resolving production issues.
• Extensively involved in deploying application to various environments.
• Responsible for dealing with Roles, Profiles and system administrator activities.
• Developed Apex Triggers, Validation Rules, workflows and Visual force pages.
• Involved in configuring reports (tabular, matrix, summary) and dashboards (call volumes, SLA related, case resolution timings etc).
• Developed triggers to send message from chatter to a chatter free user on to their mobiles, restricted file uploads by chatter free user .creation of a contact automatically creates a chatter group with contact name in chatter.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Responsible for collecting, understanding, and transmitting the business requirements for the project, and translating these into functional specifications and detailed test plans.
• Coordinated with onsite coordinator on a regular basis regarding the project activities.

Confidential, San Jose, CA

Salesforce.com Developer

Responsibilities:

• Create Visualforce Page for Sales Transaction and fulfill business logic by using Apex Controllers.
• Created UI for new application and AppEx Packages for different types of Confidential companies on Salesforce.com
• Created different types of Custom Reports for standard objects as well as custom objects to give complete details regarding Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.
• Configure Role based Authorization on Object/Field Level.
• Migration and Extraction of existing data for Salesforce.com using Data Loader
• Written Test Classes to test it with mass records.
• Written complicated APEX triggers for Sales Transaction Lines to update product details on Confidential as well as SFDC Opportunity.
• Managed client projects technically to deliver on time with team members.
• Design new S-controls for AppExchange application
• Providing ongoingsalesforce.commaintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management triggers
• Customization of Work Flow for Salesforce.com for Sales Order, Account approval processes.
• Integrate of Application (OE modules) with Salesforce.com with using SOAP Client.
• 360 Degree of Data flow between application using Web Services
• Customization experience with writing Triggers on Salesforce.com.
• Implementing Salesforce.com Outbound Messaging for Product & Price List Sync.
• Used Apex Data Loader for ETL functionality with new built tool for this purpose
• Development and integration for Confidential Report Customization
• Configuration of Salesforce.com tools like MS-Excel, Word and Outlook.
• SFDC users to create transactions from Salesforce.com and posted to Confidential using Web Services.
• Sync (Upload tool) facility from Confidential to Salesforce.com like Account, Sales Orders, etc.
• Complete integration and tracking of Cases for Call Center and Customer Support application for Customer and Support user via third party application.

Confidential, OH

SFDC Developer

Environment: SaleForce.com platform, JavaScript, HTML, Apex, Visual Force, Apex Explorer, SOQL, SOSL, Triggers, Apex Data Loader, Custom Objects, Custom Tabs, Security controls, Reports, Workflow and Approvals.

Responsibilities:

• Involved in salesforce.com setup activities and customized the apps to match the functional needs of the organization.
• Well versed in migration and integration of CRM applications for large enterprise customers.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Worked intensely on custom objects, triggers and workflows.
• Developed and Customized User interface in salesforce.com using Visual force, Apex controllers and Force.com IDE.
• Involved in migrating data from Oracle to Salesforce.com.
• Migrated data between various Saleforce.com environments/organizations using Apex Data Loader
• Created views and store procedures to extract data from Siebel standard procedures.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Involved in Maintaining user roles, security controls, profiles and workflow rules.
• Performed the roles of salesforce.com Analyst/Developer and Administrator in the organization.
• Demonstrated ability to effectively work in team environment with varying skill set levels.
• Ability to deploy code using Force.com IDE, Migration Tool and Change Sets.
• Designed and built custom applications using Force.com and Visualforce.com.

Confidential, OH

Salesforce.com Administrator

Environment: Saleforce.com Unlimited Edition, Force.com IDE, Apex Language, Visual Force, Data Loader, HTML, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox, Workflow, Dupe Eliminator.

Responsibilities:

• Responsible for supporting the day-to-day operations of a complex (3,000 user) Salesforce.com (Unlimited Edition) implementation used by all of the company’s key business units and end-users.
• Worked with the management and the end users to capture and analyze the business requirements and the processes to be automated.
• Automated several business requirements using the tools of the salesforce.com like visual force pages, custom tabs and custom fields.
• Handling bulk data migration for the objects like Accounts, Opportunities, Contacts and custom objects and fields etc.
• Creating the data templates in .csv format to upload the data through Apex Data loader.
• Exporting the required field’s data to validate the data labels.
• Validating the required field data types against the data to be uploaded.
• Comparing the existing data and the data to be imported to eliminate the duplication using the automation or demand Tools.
• Finding and eliminating the duplicate values using the Dupe Eliminator.
• Performed the activities like Insert, Update, Delete and Export using Apex Data loader.
• Mapping the fields in the apex data loader while migrating the data using the insert, Update and Upsert commands.
• Performed the Mass Transfer Records, Mass delete Records, Mass update addresses and Mass Transfer Approval Requests using the Data Management of Salesforce.com.
• Managing user profiles, roles and groups, creating and maintaining custom objects and fields.
• Creating reports, analytic snapshots, formulas, workflow, sharing and validation rules, tabs, dashboards.

Confidential, Cincinnati, OH

Business Systems Analyst

Responsibilities:

• Gathered and documented requirements and explored potential solutions.
• Worked on various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, design, development, enhancements, testing and deployment.
• Effectively communicated status with stakeholders, and resolve issues in a timely manner.
• Collaborated with development and product teams to prioritize issues.
• Helped in creating Test Cases for UAT, documentation and assignment of tasks, migration to Production.
• Wrote functional/system specifications content writing, product summary and detailed program specification.

Confidential

Java Developer

Environment: JDK1.4, J2EE design patterns, Business Delegate, HTML, JavaScript, XML

Responsibilities:

• Gathering Technical specifications for the implementation of projects
• Designing problem definition and system integration
• Design the Modules of the project.
• Developing and implementation of Modules.
• Writing the Testing case for the Modules
• Involved with the support team to resolve support issues and figure-out the enhancements for the point releases.
• Interacted with the onsite coordinator and team lead to capture the requirements. Involved in the requirement analysis and created high level & low level design and test case documents