SUMMARY:

An energetic leader who respects, values, and challenges team members while being a valuable business partner who provides great customer experiences to achieve organizational goals and increase shareholder value.

STRENGTHS:

Based Leadership Report

Competition

Individualization

Intellection

Learner

Futuristic

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, North Carolina

Director of Infrastructure & Information Security

Responsibilities:

• Develop, Inspire, and lead a team of managers, architects, and engineers to build sustainable and secure solutions that meet the needs of the business while attaining job satisfaction and career growth in the work they perform.
• Own strategy for technologies such as:
• Network infrastructure supporting LAN/WAN solutions
• On premises and cloud computing
• Mobile device management solutions and strategies
• Enterprise security tools such as SIEM, AV, and firewall
• Own and manage the Infrastructure & Information Security capital and expense budgets.
• Create 3 - 5 year strategic plans and roadmap through partnership with the Enterprise Application and Business Resource Management teams.
• Own and manage contractual agreements and outsourced relationships with organizations such as Sirius, Peak10, and Velocity.
• Lead large scale projects driving them to successful completion by ensuring project objectives and financial goals are met.
• Lead and champion a strategy to enhance hotel property guest’s Wi-Fi & TV experience and improve hotel’s back office network capabilities by implementing features such as:
• Enhanced guest “free” and “buy-up” Wi-Fi download/upload speeds

Manager of Information Security

Confidential

Responsibilities:

• Managed all aspects of Information Security, Data Privacy Compliance, Information Governance Coordination and Information Risk Auditing, including Client Audits, Internal, External, and Vendor.
• Developed, documented and implemented information security procedures to enforce compliance with information security standards and policies.
• Advised the organization with current information about information security technologies and related regulatory issues. Included analysis & proposal of security products and services to determine best risk management environment.
• Served as a technical adviser for projects & provides technical support on matters related to information security .
• Monitored the internal control systems to ensure that appropriate security is maintained.
• Analyzed/reviewed information on emerging cyber threats, and is actively engaged in industry forums on threats and opportunities.
• Makes improvement recommendations to managers at all levels to ensure compliance with laws, standards and policies while managing business risks.
• Developed programs and conducted and in support of security awareness .
• Develop, inspire, and lead security engineering associates.
• Managed work performed by security team members.
• Developed and advised on IT Security budget and managed spend within the cost structure.

Confidential, Harrisburg, South Carolina

Practice Manager

Responsibilities:

• Develop and manage highly skilled Microsoft engineers
• Inspire, lead, and manage Service Delivery Consultants within all practices.
• Know Service Delivery Consultants’ areas of competence so they can be appropriately assigned to a customer project.
• Assess Service Delivery Consultant skill sets and create plans/programs to continuously grow their development in the services offered within the Confidential Practice Management Service Catalog.
• Set annual goals with Service Delivery Consultants that align with Confidential ’s strategic vision
• Actively manage the Practice Management Resource Catalog to ensure proper allocation of Service Delivery Consultants when scoping work for customer projects.
• Partner with the sales team to document and deliver accurate project assessments for resources and services offered in the Practice Management Services Catalog.
• Continuous development of service delivery offerings by periodically reviewing current offerings listed in the Service Delivery Catalog and adjust, change, or remove as needed to meet Confidential ’s service delivery goals.
• Work with the CTO to identify new opportunities in the marketplace that will bring value to Confidential customers.

Manager of Platforms Engineering

Confidential

Responsibilities:

• Created 3-5 year strategic plans and roadmap through partnership with the Enterprise Architecture team.
• Owned and managed contractual agreements and outsourced relationships with organizations such as IBM, Acuative, and CompuCom.
• Led large scale projects driving them to successful completion by ensuring project objectives and financial goals are met.
• Manage multi-million dollar Budgets that included CapEx, OpEx, Accruals, and Forecasts (Microsoft agreements, Citrix licensing, datacenter maintenance, Cisco UCS lease).
• Managed the selection and procurement of hardware along with Purchase Requisitions and Lease Contracts.
• Managed a budget worth $161M in company capital to support the technology engineering, procurement & deployment activities.
• Retail Workspace Initiative Project aimed at replacing 9,000+ Windows XP desktop computers with Windows 7 and the removal of 1,105 instances of Server 2003 at retail; making the environment more secure and able to continue to receive critical security updates from Microsoft while eliminating costly extended support agreements for XP and Server 2003.
• Network Core Infrastructure Project implemented a new network infrastructure (routers, switches, firewalls, IPS/IDS) with enhanced security features, rules, and policies to support critical PCI, HIPAA, and other line-of-business applications. The project also implemented a re-cabling initiative that replaced all existing CAT5 cabling and implemented a new cabling standard to allow for better maintenance, support and future lifecycle initiatives.
• Resilient Network Services Project for all retail sites that resulted in a more secure and reliable network by providing a secondary network connection for each retail site that led to enhanced uptime.
• In the first eight months, after the project completed, over 5,000 hours of usage occurred on the new resilient network infrastructure which resulted in mitigating $1.97M in lost sales.
• Led remediation of long standing PCI, HIPAA, & SOX deficiencies through the methodical application of a Controls Framework and improved the organization’s risk posture.
• Led the design & engineering of a resilient Next Generation Point-of-Sale (POS) & Pharmacy server infrastructure that is consistent with PCI & HIPAA guidelines, while securing and following best practices for branch office deployments. The result of the project contributed to a reduction in downtime, fewer support calls and brought a lifecycle approach for managing future upgrades.
• Led the design & engineering effort to refresh over 900 pharmacy PCs in a 4-month period. The refresh accounted for the removal of Windows XP from Confidential ’s HIPAA environment and brought security, stability and increased desktop computing performance to end users.
• Ensured security is engineered, through a “Defense in Design” approach, into all Intel & Linux Platform designs per Architectural and Information Security Office guidelines.

Manager of Client Engineering

Confidential

Responsibilities:

• Led, managed and developed a team of 11 highly skilled engineers responsible for the sustainability of client solutions, Systems Lifecycle Management for client & Server platforms (i.e. LANDesk, BigFix & Altiris) and Windows-based platform security through technologies such as vulnerability & patch management, antivirus, disk encryption, and group policies for the enterprise.
• Project & implementation manager for multiple infrastructure teams to deliver a Point-of-Sale (POS) server solution to support a secure implementation of Retalix across 1,400 remote locations while meeting PCI regulations
• Project Managed and led a 3.3M dollar project for improving the security foundation of Confidential ’s infrastructure.
• The project’s success contributed to Confidential NOT having to be regulated by outside or third-party agencies to ensure a secure environment post a Hannaford Bros. security breach.