SUMMARY:

• Establishing consistent enterprise technology support, security, and risk avoidance methods
• Building strong responsive technology teams to believe in a common mission and vision
• Selecting new adoptable technologies that integrate with current and future business needs
• Creating execution and training project plans to get things done within defined times and budgets
• Developing achievable and fiscally responsible technology strategy roadmaps with solid governance

CORE TECHNOLOGY AND OPERATIONAL COMPETENCIES:

Infrastructure

Cloud Computing

Network Security

Disaster Recovery

Contract Negotiation

Vendor Management

Mobile Device Management

Project Planning

Project Management

Capital Budgeting

Operating Budgets

Information Security

IT Operations Management

Process Improvement

Data Center

Compliance

Technological Innovation

Technology Selection

Systems Administration

End User Experience

Storage

Change Management

Business Continuity

Governance

Enterprise Software

Agile Management

Competitive Analysis

Proposal Management

Telepresence

Wireless and Mobility

Technology Interoperability

Service Level Agreements

Systems Deployment

Service Desk Operations

Technical Assessments

Solutions Architecture

ENTERPRISE TECHNOLOGY PROFICIENCY AND EXPERIENCE:

MS Windows

Mac OS

Android

IOS

Leviton

Cisco

Meraki

Ubiquiti

HP Enterprise

Cisco VOIP/VIDEO

IBM

Canon

Ricoh

EMC

Dell

Fujitsu

Citrix

VMWare

Amazon

Azure

Xerox

CA

Proofpoint

Tivoli

Zoom

Polycom VOIP

Shore Tel VOIP

Juniper

Buffalo

MS SQL/Access

Oracle

Din Cloud

Nutanix

APC

Symantec

Tripp Lite

Fortinet

Linux/Solaris

Imprivata

Watch Guard

Liebert

MS Visio

Solar Winds

Mobile Iron

Blue Coat Systems

Veritas

Service Now

Kronos

Brocade

Open Text

MS Share Point

Zendesk

Avaya VOIP

Vidyo

Intel Vpro

Logitech

NEC

Lenovo

VGO Robotics

Revolve Robotics

Crossmatch

South Ware

Samsung

Motorola

In Focus

BMC

Spiceworks

Proxim

Snort

Hitachi Storage

F5

Generac

Bomgar

Monolith

MS SCCM

PROFESSIONAL EXPERIENCE:

Principal Information Technology Consultant

Confidential, Geneva, Illinois

Responsibilities:

• Provide outsourced technology leadership to assist clients with their technology operations, strategy, and organizational goals
• Assist clients with establishing streamlined operations and high availability infrastructure design and selection processes
• Analyze and recommend strategic cost saving modifications to customer’s existing CAPEX/OPEX budgets, negotiated vendor agreements, and service level agreements
• Prepare and deliver easy to understand business proposals and presentations that highlight key recommendations, deliverables, and advantages to client executives and boards.
• Maintain long term client relationships and networking opportunities towards developing additional consulting engagements and recurring services revenues.

Chief Information Officer

Confidential, Madison, Wisconsin

Responsibilities:

• Created technology roadmaps for solutions and products in the financial, healthcare, government, and retail sectors.
• Established and restructured operating technology contracts, vendor agreements, open purchase agreements, and service level agreements to ensure high availability of core technology delivery.
• Identified gaps and risks towards technical infrastructure delivery, security, HIPAA, SOX, PCI, GLBA compliance standards.
• Formulated operational staffing and budget plans for 2016 - 2017 core operations.
• Established strategic technology partner relationships to boost solution interoperability and customer adoption

Vice President of Technology

Confidential, Milwaukee, Wisconsin

Responsibilities:

• Planned and implemented strategic technology vision, budgets, and staffing plans.
• Performed risk analysis against the enterprise to ensure multiple compliance standards were met for field personnel, ecommerce systems, and internal manufacturing processes.
• Implemented cost reduction technologies for travel, field staff operations, and ecommerce which resulted in increased sales revenues, reduction in fraud, and streamlined travel costs for operations.
• Designed and built new high availability technology infrastructure to improve core system operations.
• Delivered public presentations at major healthcare systems nationally to assist in sales process deal closure.

Director of Information Systems

Confidential, Chicago, Illinois

Responsibilities:

• Mentored and led the Confidential IT infrastructure support team of 6 people responsible for healthcare IT infrastructure technology and telecommunications services delivery.
• Developed operational efficiencies and service process standards to ensure technical service availability and structure.
• Identified gaps and risks towards technical infrastructure delivery, security and HIPAA compliance standards.
• Formulated and established appropriate technology standards and budget forecasts for enterprise initiatives of the CIO.
• Maintained and built new technology vendor and supplier relationships while ensuring SLA/penalty targets were met, costs were consistently meeting budgets, and project deliverables were accomplished on time.

Director of Technology and Operations Services

Confidential, Arlington Heights, Illinois

Responsibilities:

• Led, managed, and developed high performing national IT delivery operations team of 52 people responsible for infrastructure services, datacenter operations, security, end user experience, telecommunications and mobility for 15,000 end-users in 5 states.
• Improved and developed operational and service process standards within an ITIL framework to ensure service level agreements were met towards high availability healthcare technology operations.
• Identified gaps and risks towards technical infrastructure delivery, and proposed remediation options and technical resolutions.
• Identified technology and budget forecasts for enterprise initiatives by leading the technology and infrastructure workgroup for the local Information Technology Governance Council.
• Performed national M&A technology evaluations and established feasibility reports for the executive board towards potential healthcare organization acquisition targets.

Infrastructure Services and Desktop Support Manager

Confidential, Arlington Heights, Illinois

Responsibilities:

• Motivated and managed a streamlined hospital IT delivery operations team of 15 people responsible for datacenter operations, security, desktop support, and mobility to support 6500 end users throughout the health system.
• Defined goals and set priorities; formulating technology deployment strategies, operational plans, standards and policies.
• Worked with hospital departmental managers to identify technology needs, analyze process/workflow and deploy solutions.
• Selected vendors, administered purchasing contracts, and regulated SLA agreements.

Regional Technical Project Manager

Confidential, Richmond, Virginia

Responsibilities:

• Coordinated and managed technology service and project resources of 86 people across Eastern US, and Midwest Territory for new program deployments, and business consolidation efforts.
• Architected and supported regional technology infrastructure and application systems for real estate transaction services.
• Formulated and presented executive briefing proposals and budgets for technology upgrades, site consolidations, improvements to security, and business workflow automation.