IT Business Applications Development Lead Resume

SUMMARY

High - impact leader with history of driving business process improvement through design and deployment of right-fit solutions for enterprises within the Manufacturing, Consumer Products and Retail domains. Balance technical competencies with well-developed business comprehension.
Expertise in management of SDLC processes (Agile, Waterfall) and eCommerce (B2C, B2B). Reliably manage big-picture objectives without losing sight of small-picture details. Effective verbal and written communicator with the ability to translate complex issues into actionable requirements.
Certified Scrum Product Owner (CSPO) with BS in Business Administration.

PROFESSIONAL EXPERIENCE

Processes: Agile/Scrum, Waterfall Software Development Lifecycles (SDLC’s), Joint Application Development (JAD), Fit/Gap Analysis, Business Requirements Definition, Functional Requirements Development (Wireframing, User Stories, Use Cases), Data Mapping, User Acceptance Testing, Defect Tracking & Management, End-User Training and Documentation

Tools: Atlassian (JIRA, Confluence, Trello), MS Office (Excel/PowerPoint/Visio), MS Project, Rational ClearQuest/RequisitePro, Sage Mas500 ERP, SharePoint, TeamViewer, Qlikview

Languages: SQL (Oracle, SQL Server, MS Access)

PROFESSIONAL EXPERIENCE

Confidentia, Andover, MA

IT Business Applications Development Lead

Responsibilities:

Hybrid project manager/business analyst for fast-growing specialty chemicals manufacturer. Subject matter expert for Sage MAS500 ERP. Provided resolution to ERP system issues for all departments across the Supply Chain. Managed the following projects:
Merge of two companies into one corporate entity within the ERP. This single corporation reflected the true corporate structure and allowed Accounting and Supply Chain functions to be consolidated for greater operational efficiencies.
Extract and integration of sales and inventory data from the Australian office into the corporate Qlikview database. This allowed a complete view of the all sales activity and inventory levels across the corporation.
Expansion of electronic data interchange (EDI) to process customer purchase orders and invoices. This shortened the order to cash cycle for the company.

Confidential, Newton, MA

Business Process Analyst

Responsibilities:

Point of contact for corporate SharePoint solutions, from initial requirements analysis through user acceptance testing and end-user training.
Fostered optimization of applications and more effective business processing through management of multiple system upgrades and enhancements.
Pinpointed opportunities for operational improvement and systems improvement through analysis of complete supply chain process; laid groundwork for upgrade of legacy supply chain applications.

Confidential, Burlington, MA

Enterprise Business Analyst, Sales & Marketing Systems

Responsibilities:

Managed a cross-functional team that provided regular enhancements and bug fixes to the Keurig.com website to improve the user experience. Oversaw all aspects of planning, testing, and release.
Created business and functional requirements for multiple business solutions, including:
Rewrite of Keurig Business Solutions website, consolidating functionality of ten microsites to a single-user experience.
Development of SharePoint-based applications for approval of key business documents:
Legal contract requests management system to allow better control of these items by the Legal Department and self-service tracking by requestors.
Custom marketing requests management system to improve management of costs and timelines for marketing requests needed in the field.

Confidential, Natick, MA

Business Analyst

Responsibilities:

Supported development of business solutions, fostering growth for regional membership-only warehouse club chain. As part of dedicated team, implemented solutions through business requirements definition, functional requirements creation and user acceptance test management. Key Accomplishments:
Successfully justified investment in new IT project initiatives through creation of business cases, detailing total cost of ownership (TCO) and return on investment of project (ROI) projections; Presented proposals to Program Management Office management to obtain approval for funding.
Fostered standardization of requirements management and defect tracking through utilization of Rational RequisitePro and ClearQuest.
Additional contract business analysis work with Confidential, Confidential, and The Confidential Companies. Early career includes work as Programmer/Analyst with Confidential, Aspen Technology,Confidential, and Confidential. ~

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