SUMMARY

• A highly qualified and globally minded Business Analyst Manager/Product Manager, with over 20+ years of IT experience in an agile environment.
• A results oriented, persistent, and forward thinking, who works towards attaining business expectations and delivering customer needs.

TECHNICAL SKILLS

• Oracle Databases
• TOAD
• JIRA
• Rally (aka Agile Central)
• Confluence
• Balsamiq
• Visio
• MS Office Suite
• HP QC
• Mercurial Repository (Versioning/Build Tool)
• jMeter
• Maven build system
• UNIX (Sun Solaris)

PROFESSIONAL EXPERIENCE

Confidential, Sandy Springs, GA

Manager Business Analyst

Responsibilities:

• Developed and standardized Agile Business Analysts roles and responsibilities within the organization
• Reduced FTEs by 20% in a year by developing onshore/offshore BAs working model and cross training programs
• Facilitated in streamlining the Business Analyst resources to support the business and IT needs Prepared an IT team capacity management plan to project/forecast quarterly team’s deliverables based on the available capacity
• Pioneered a BA forum for the onshore/offshore team to collaborate and develop a better BA practices (CoE).
• Assisted BAs in planning, executing, and delivering organization objectives and goals
• Directed and Guided the team to elicit requirements in Gherkin format to support Test Driven/Behavior Driven Development
• Mentored and coached BAs in writing detailed effective feature and user stories
• Ensured adequate staffing and skills to complete the required analysis work
• Managed, documented and evaluated staff performance. Establish individual goals and development plans for direct reports
• Provided backup support for the analyst role, personally assuming the role when needed
• Responsible for recruiting and hiring onshore/offshore BAs
• Developed an on - boarding and training plan for new hires
• Defined a career path for BAs within the organization
• Planned and allocated BA resources for future and high priority projects
• Decrease application pricing, and licensing expenses by establishing applications and tools accesses through networking systems (Citrix Servers)
• Worked with Accounting partners to fill the gaps of IT generated CapEx and Opex reports

Sr. Business Analyst/Product Owner

Confidential

Responsibilities:

• Specialized in requirement analysis and knowledge of Software Development Life Cycle (SDLC) methodologies like Waterfall & Rational Unified Process (RUP), Agile, and Scrum
• Responsible for day-to-day product responsibilities including writing and prioritizing stories, hosting estimation and refinement sessions with delivery team, and attending team standups, retrospectives and other agile ceremonies
• Led user requirement gathering sessions with SME (Subject Matter Experts), business users, and project managers
• Developed and proposed new solutions and features based on product and business objectives
• Provided clear direction to the delivery team through define product priorities, backlogs, schedules and dependencies.
• Prioritized backlogs with business and product team regarding business needs and trade-offs when needed for upcoming release
• Developed business and functional requirements which included flow charts, process flows, use cases, and high level test scenarios with examples
• Experienced in creating feature, user stories, and acceptance criteria using JIRA and Rally
• Facilitated refinement sessions with business and technical teams to clarify user stories from clients and effectively translate and communicate it to delivery team
• Assisted the QA testing team by ensuring requirements document are translated into test plans and test cases
• Assisted UAT in preparing test cases and coordinating UAT tests
• Developed high level training material to support end users
• Prepared and presented demos to stakeholders, end users, project managers and business executives
• Worked closely with offshore and onshore teams
• Served as a mentor to other team members.
• Responsible for preparing requirement documents
• Prepared and discussed data flow chart to translate complex requirements
• created user stories in JIRA
• Continuously collaborated with product managers for product grooming, release planning, sprint planning, and sprint grooming
• Responsible for leading QA testing of Java and Flex based applications in an Agile - Scrum development environment
• Served as Subject Matter Expert on US and Europe Futures trading compliance policy and regulations
• Coordinated testing strategy and plan with project managers and other team members
• Identified test sources, estimated test effort, and defined test schedule and milestones
• Defined test process including required test activities and deliverables
• Attended weekly meetings with QA director to discuss QA process improvements
• Planned production and pre-production testing
• Wrote test summary reports based on the information gathered during testing
• Used JMeter to execute API-XML scripts

Confidential, Atlanta, GA

Sr. Systems and Network Engineer

Responsibilities:

• Responsible for the QA Testing of ASP.NET web and client/server management application in an Agile development environment
• Designed and developed manual and automated test cases using HP-Quick Test Professional (QTP)
• Wrote SQL scripts within Oracle databases to manipulate and validate large datasets
• Primarily focused on system requirements and data and application requirement validation and verification
• Executed GUI, CLI, functional, regression, security, client-server, database and network testing
• Responsible for testing and providing technical support on BT’s MobileXpress Client Remote Access application Provided on-line technical support on the application to BT Customer in UK, ASIA, US and Canada
• Assisted customers in installing application using GUI Interface as well as MS install scripts
• Prepared Dial-UP, Wifi, VPN, RVPN customer profiles to allow customer to connect to BT Network using BT Services
• Built and connected PVC to connect to LNS (router) and to customer’s LAN to upgrade BT’s Remote Access System
• Developed a plan of cross training with in a team for future resource allocation and seamless resource transition within a product & delivery team
• Developed a BA career path for future BA growth
• Developed Product and Delivery BA role and responsibilities between onshore and offshore team
• Developed and proposed new solutions and features based on product and business objectives
• Developed UAT testing process
• Developed a process in IT (team of 100+ developers) to enter timesheet that would reduce Capex and Opex gaps.
• Led multiple high-performing BA teams responsible for collecting and building IT software requirements
• Mentored and Coached business SMEs to transition into Product Owner role