PROFESSIONAL SUMMARY:

• Experience in CRM applications such as Clarify, SAP CRM, Siebel, CX (ORACLE) Cloud Applications, and Salesforce.
• Worked on one Salesforce Service Cloud project, fifteen Siebel engagements, one MS Dynamics project, one ORACLE Sales Cloud project, two BIP development projects, three SAP CRM projects, and one MS Visual Basic project.
• More than ten years of Confidential experience
• Worked with the leading IT employers
• Handled the roles of Data Analyst, Architect, Developer, Sr. Developer, Technical Lead, Integrator, Integration Lead, Business Analyst, Senior Business Analyst and Techno Functional Consultant.
• Experience in domains such as Telecom, Life Science, Confidential, Public Sector, Finance, Pharma, Life Science, Call Center, Sales, Service, and field Service.

RELEVANT EXPERIENCE:

Confidential

Salesforce BA

Environment: Salesforce.com with Lightning

Responsibilities:

• Requirement gathering, Functional design and Test Scripts
• Running JAD sessions with Client team
• Worked as a business analyst to convert the functionalities from Siebel to Salesforce
• Designed a sales center in - house application
• Worked on custom objects, fields, labels, triggers, buttons and links
• Audit trail, Apex API, Validation rules, and Data loading
• Setup the users, permission sets, and roles
• Collections, merge records, conditional rendering of fields, and command button, and Action Function
• Process builder, JAVA Scripts, and APEX coding

Confidential

Data Analyst

Environment: Microsoft Dynamics 365, Mule soft, Talend, MSSQL, and Legacy Systems.

Responsibilities:

• Data Analysis and Functional Design
• Managing offshore on development works
• Data Migration Activities.
• Troubleshooting and analyzing the migration issues.

Confidential

Sr. Business Analyst

Environment: ORACLE Sales Cloud 11.1.11.0.0 , CPQ, MCMn, Oracle Identity Manager, GAMA, Data Warehouse, LISA, and SAP.

Responsibilities:

• Requirement Analysis, JAD Sessions, and Functional Design.
• Managing offshore development and tracking of open items
• Test Plan, Test Scripts and Testing.
• Tracking of POCs and demo meetings with Client.

Confidential

Technical Analyst

Environment: Siebel Service 8.1.1.14, Oracle 11g, Legacy Applications, and ODI 12c.

Responsibilities:

• Requirement Gathering, Design and development of Data interfaces from Siebel to Legacy Applications
• MD50 and MD70 for interfaces.
• Test Scripts and interface testing.

Confidential

Sr Developer

Environment: OBIEE 11.1.1.9.0 , Oracle 11g, and ODI 12c.

Responsibilities:

• Design and development of BIP reports for Unemployment Benefit Program.
• User Management, Connection Management, Email and FTP delivery management.
• Report scheduling and blasting.
• Managing permissions and migration of BIP reports.

Confidential

Technical Lead

Environment: Siebel eCommunication 8.1.1.7 with Oracle Stack (AIA, OSM & BRM)

Responsibilities:

• Requirement Gathering and Functional Design
• Order Management Onsite Lead and offshore coordination
• Onsite configuration technical lead
• Offshore coordination
• Drive various JAD sessions with client team

Confidential

Developer

Environment: Siebel Call Center 8.1.1.11

Responsibilities:

• Design and development of major enhancements for the Siebel Call center 8.1.1.11 implementation.
• Customization and configuration of complex functionalities.
• New Interface development.
• Participate in various client and internal team meetings.
• Design and development of Confidential processes in Siebel for the State Government.
• Configuration of complex Workflows, Business Services and Web services.
• Configuration of Siebel Objects and Conflict resolutions with OneGate Application.
• Managing a team of three technical resources.

Confidential

Siebel Architect

Environment: Siebel eEnergy 8.1.1.6 and Oracle 11g

Responsibilities:

• Design and development of Oracle BI Reports 10.1.3.2
• Development of EBCs based on DB Views
• Configuration of IOs, BCs, Workflows and Business Services
• Scripting of complex business processes

Confidential

Technical Lead

Environment: Siebel eCommunications 8.1.1.1 and Oracle 11g

Responsibilities:

• Handled the roles of Module lead and senior developer.
• Designed and configured the complex Invoice Adjustment Request Inbox Approval Process through Siebel Workflows
• Leveraged and customized the out of the box Order process for the hot lining (Suspending) of assets
• Configured a mechanism for launching PDF images from Oracle BRM for Invoices in Siebel.
• Worked on different Web services and implemented error handling mechanism.

Confidential

Business Analyst

Environment: Siebel Call Center 7.7, 7.5, MS SQL and Oracle

Responsibilities:

• Handled the role of Team Lead
• Requirement Gathering from business users/managers through workshops.
• Understanding the Service Request process for Call Center business unit and functional design.
• Effort estimation of different tasks including the configuration of interfaces.
• Implementation of multiple Assignment Manager Functionalities

Confidential

Sr Developer

Environment: Siebel Life Sciences 8.0.0.2 and MS SQL

Responsibilities:

• Requirement gathering from business users from one to one meetings on Account management/Payments/Approvals/Payment Validations and Clinical Grant processes related to Health Care business.
• Functional /Technical design of the business
• Configuration of Account Module and State Models
• Scripting for Payment Approval Process, Clinical Grant Process, and Payment Validation Process.

Confidential

Sr Business Analyst

Environment: Siebel 6.2, Siebel Finance & Call center 8.0, DB2 etc.

Responsibilities:

• Team lead for five offsite developers for the upgrade project
• Gap Analysis and troubleshooting of Siebel Upgrade from 6.2 to 8.0
• Worked on UPGREP and UPGPHYS processes
• Worked on the post merge development tasks
• Performed the Post and Pre- Upgrade tasks for the Application.
• Effort estimation to upgrade Billing and DIU (Data Integrity Unit) from Siebel 6.2 to Siebel 8.0 including more than 30 real time interfaces.
• Worked as a Functional Lead for Claims Application defects fixing.
• Designing and configuring Web Services (EAI)
• Siebel VB, eScripts, and Test Scripts
• SME for the assignment Manager Processes in the Billing Business Unit.