PROFESSIONAL PROFILE

• Capable IS professional wif 25 years experience in project management, design, integration, quality assurance, implementation, and development concentrated in Supply Chain
• Order Management, Call Center/Customer Service applications, Warehouse, Delivery and Logistics; Finance: Costing, AP, AR, GL, Inventory; End - to-End Functional and Integration, Retail and Health Care.

PROFESSIONAL EXPERIENCE

Confidential, Lawrence, MA

Business/Integration Analyst

Responsibilities:

• Work wif Source and Target SME to create mapping documents dat support business requirements and used by the development team.
• Work wif Architect to create Interface Functional Design Documents (IFD)
• Define required EOM and WM configurations needed to support mapping documents and desired functionality including PIX Transactions and Inventory Processing
• Work wif configuration team to ensure configurations are updated and unit tested to support mapping specifications and desired functionality
• Create sample XML and JSON based on mappings to support Configuration and Development Testing
• Work wif the Development team during unit testing to ensure the output XML/JSON is accurate
• Work wif Conversion teams to determine mapping, gaps and impact to post conversion integrations
• Work wif Support Manager to guide setup of proper support system documentation, review available data from Alerts and Applications Systems, start data repository for Support Team, determine alerting dat needs to go through extended triage.
• Troubleshoot error messages generated from Development, Configuration and QA testing and determine if they will be post-production issues dat should be documented
• Review Software Delivery Number (SDN) documentation to ensure the upgrade contains expected updates and identify any impact to extensions or current integrations
• Define test cases for SDN - Unit and Regression testing
• Support QA in defining testing scenarios
• Identify gaps between integrations and desired functionality based on business requirements
• Manage resolution of open integration design and mapping issues
• Attend functional meetings as Integration SME

Confidential, Fairhaven, MA

Consultant/BA/QA

Responsibilities:

• Business Analyst/Quality Analyst for project to migrate to multiple new platforms in Custom Manufacturing
• Understand business requirements for Apparel and Accessory Manufacturing Custom Modifications on Infor M3
• Vendor Purchase Order format and processing
• Item Setup to support Purchase Order printout
• Packing and Shipping
• Pricing
• Payables
• Reporting
• Learn how Infor M3, Kewill Kpack and Kewill Flagship were modified and integrated to support the business requirements
• Work wif business owners to identify testing scenarios and load into repository
• Write training documentation for Call Center/Customer Service, Vendors and other business partners
• Work wif Call Center/Customer Service to understand data scenarios for QA, help support training of Reps, troubleshoot post implementation issues
• Work wif the Vendor to Train on new software and troubleshoot post implementation issues
• Execute tests, validate and log issues
• Troubleshoot setup to determine root cause of issues
• Identify reports needed to support business
• Write design/spec data requirements
• Identify areas of improvement, both technical and operational

Confidential, Beverly, MA

Project Manager/Business Analyst/Systems Analyst/QA Lead

Responsibilities:

• Responsible for full project life cycle including internal and vendor requirements, design, writing tech specs, writing and executing test plans, Vendor Certification & Compliance, and implementation for third party and Commercial Ware order management interfaces of the following:
• National Brand Credit Cards -Authorization and Settlement - Litle & Co
• Private Label Credit Cards - Authorization and Settlement - Alliance Data
• Private Label Credit Card Applications - Alliance Data
• Gift Cards - CWCard
• Project to consolidate 7 business units consisting of 5 disparate order management systems onto one single platform.
• Work wif Call Center and Customer Service Reps to understand business requirements, document and train on new applications,
• Basic noledge and understanding of PCI and PII compliance
• General Production Support on Rotation 24/7
• Daily Production Support for Credit Card Authorizations, Settlement, and Credit Applications for National Brand and Private Label Credit Cards

Confidential, Framinham, MA

Consultant

Responsibilities:

• Review current data in EODS wif data in Yantra (Sterling)/AS400 to identify data mapping issues
• Identify root cause of data mapping issues for AS400 and Yantra (Sterling)
• Work wif DBA’s to help update the missing Meta Data in the EODS/EDW Data Model
• Work wif QA team to identify root cause on existing CR’s dat are impacting the data used for reporting and help prioritize CR’s

Confidential, Framingham, MA

Project Coordinator reporting Project Manager

Responsibilities:

• Work wif downstream teams for QA, DBA (Oracle and DB2), EODS, Data Warehouse and SMDB understanding their current projects and timelines and impact to our project.
• Identify possible solutions and present to project manager/tech lead.
• Write necessary training materials for offshore QA teams and testing automation for proprietary order management systems and Sterling Commerce Order Management aka Yantra, Warehousing Applications - PKMS and proprietary, Data setup
• Work wif off-shore teams to support their testing execution including answering questions regarding test scenarios, updating data wifin the test systems and reviewing logged issues
• Document any information necessary for production support including issues at go live, work-arounds, possible future solutions.

Confidential

Technical Coordinator/Systems Analyst reporting to Tech Lead

Responsibilities:

• Write use cases for the developers to execute JUNIT testing and for QA to assist test case development including new application changes and existing order management, warehousing and financial applications.
• Review all designs to ensure continuity wif requirements and proper interpretation from requirement to design
• Identify possible usability issues for business based on how the requirements are designed
• Ensure database integrity from order create through financial posting
• Work wif Order Create Service tech team to identify the proper data mappings from the aiL inc system to the COM system using proprietary and canonical formats.
• Assist tech teams wif development integration testing
• Work wif QA team to ensure proper test cases are used to test the product modifications
• Work wif production support teams, on-shore and off-shore, to ensure current production issues are resolved dat would impact Phase 3.0 go live
• Identify impact of 3.0 modifications to downstream reporting teams such as EODS, Data Warehouse, SMDB
• Assist wif any testing issues in development, QA, and end-to-end including environment setup, use/test case creation, case execution, data setup and data extraction

Confidential, Framingham, MA

QA Analyst

Responsibilities:

• Core design team member analyzing the existing OMS data base and documenting the data transformations to Yantra’s OMS product.
• Act as OMS/Business Process SME
• Work wif Yantra architects to help wif understanding business/database requirements and help wif ensuring their user exit designs achieve the desired business goal
• Work wif development team to help bridge transformations across multiple operating systems and data bases. E.g. Field in System 1 is numeric but must be alpha padded wif zeroes in system 2.
• QA Lead for team of 5,
• Assist in setting up the AS400 QA environments including Order Management, Warehousing - PKMS (2 versions) and proprietary warehousing, Finance, Retail
• Determine QA strategy and resource requirements
• Write test plans and create test matrices
• Identifying necessary test case scenarios to properly test the data transformations
• Create the data spreadsheets dat are fed into the silk automated testing
• Working wif the automated silk programmers to come up wif a way to automate order entry, credit authorization, check payment processing, prepaid order release processing, pick/pack/ship on PKMS, pick/pack/ship for Mini-DDC’s, PKMS Inventory Update
• Writing RPG/CL programs for data automation not covered wif Silk Test
• Reviewing Yantra alerts in XML format and other bugs to determine root cause
• Working wif the development team to help them understand the business process and complex data transformations
• Training 2 new QA resources on AS400 OMS, PKMS and additional business process as well as QA practices
• Send daily status updates identifying wat had been executed, wat issues were encountered and any impact to the schedule
• Work wif development team to ensure production issues are understood and properly fixed.
• Using the following applications/concepts: TOAD SQL tool, Yantra OMS, XML messaging, Edit Plus, WBI message browser

Confidential, Framingham, MA

Project Manager

Responsibilities:

• Core team member on large scale projects identifying requirements and risk for modifications impacting financial systems using Staples SDLC.
• Work wif system architects to ensure system design supports business processes
• Work wif quality assurance to define and design testing and implementation strategies
• Support testing and validation of financial systems for large scale projects
• Subject matter expert for overall process flows showing integration points between financial systems and order management systems including order processing, order fulfillment and warehousing including proprietary and PKMS and order adjustments
• Subject matter expert on financial transaction mappings wifin Sales Audit and Sales & Margin and Costing systems coming from Retail, Order Management and PKMS Warehousing systems.
• Identify test cases and use cases on large scale projects
• Identify scripts and associated data for testing large scale projects
• Support technical team by utilizing technical background to troubleshoot technical and business issues associated wif databases and system processes
• Support technical team wif setup of quality assurance systems
• Act as technical support to team members for extracting analysis data and generating necessary analytical reports
• Utilize project development standards for project life cycle

Programming Consultant

Confidential, Framingham, MA

Responsibilities:

• AS400 RPG IV developer supporting all IS projects for Business Deport Direct including Order Management, Distribution and Warehousing and Financial applications.
• One of 3 people included in beeper rotation for 24hr Canadian business support

Confidential, Worcester, MA

Principal Programmer

Responsibilities:

• AS400 RPG developer supporting Patient Accounting and Billing systems including Blue Cross, Medicare, Medicaid and electronic 3rd party billing
• RPG developer supporting Order Entry and Registration applications
• Backup for Unix based interface for Radiology Labs
• Rotation for Support, on-sight and on-call 24/7

Confidential, Marlborough, MA

IS Manager

Responsibilities:

• Manage day-to-day activities of IS systems
• Contribute to IS corporate solutions for all areas of business
• Support issues associated wif PC’s, MAC’s and Printers
• Support issues associated wif AS400 hardware, software and upgrades
• Work wif outside vendors to keep IS systems current
• Manage 2 direct reports
• Support human resources in recruiting process
• Implement EDI for Sterling Software including bringing on initial vendors and all initial file setup and mappings.

Confidential - Newton, MA

Senior Programmer

Responsibilities:

• Develop, unit test and system test financial interfaces from JDA financials to PRISM AS400 software package.
• Financial Support team member supporting day to day issues identified by customers, including bug fixes, PTF’s and phone support
• C/Windows programming on one module, programming for one year.

Confidential, Burlington, MA

Senior Programmer

Responsibilities:

• Develop, unit test, implement and document financial applications on an AS400 for the mortgage industry
• Design, develop, unit test, and implement a document tracking application
• General IS support for bug fixes

Confidential, Webster, MA

Financial Systems - Programmer

Responsibilities:

• Develop, unit test, implement and document financial applications on an AS400 and System 38 for the insurance industry
• Design, develop, unit test, and implement a check processing program for the check reader
• General IS support for bug fixes