TECHNICAL SKILLS

• Detail oriented Project Management Professional with proven ability to facilitate and manage small to medium projects while leading small and large teams of diverse technical disciplines.
• Strong Incident Response and Problem Management skills along with sound business judgment have resulted in successful advancement of organizational goals in conjunction with continued .
• Superior written and verbal communication skills with the ability to communicate technical concepts to management and non - technical audiences.

PROFESSIONAL EXPERIENCE

Confidential, Columbia, MD

IT/ Facilities Project Coordinator

Responsibilities:

• Prepare, maintain and provide updates and coordination for all aspects of the IT Steering Committee meetings and working group sessions.
• Create, update and maintain living Project Plan for Distributed Retail Branch openings.
• Facilitate status meetings for IT and Facilities meetings.
• Involved in Business Continuity and Disaster Recovery planning and deployment.
• Assist in coordination of IT and Facilities projects as assigned
• Facilitate project breakout sessions.
• Prepare, maintain, and enhance all IT Department documentation to be up-to-date & reflect changes.
• Network Infrastructure Diagrams & Documentation.
• IT Device Documentation & Administration.
• Application installation instructions.
• Helpdesk articles, technical bulletins.
• Physical Floor Plans.
• Policies & Procedures
• Business Continuity and Disaster Recovery planning

Confidential, Maryland

Project Support Specialist

Responsibilities:

• Schedule and manage vendor installations, deliver end user proficiency and uptime reports and organize printer assignments using AD in Windows OS environments.
• Established desktop computer and physical security standards by writing and implementing new policies which significantly increased branch CyberSecurity procedures
• Increased response time to break fix incidents and outages from 24 hours to less than 12 hours
• Work efficiency resulted in territory responsibility from Baltimore to Baltimore/ DC and surrounding counties
• Develop SLA’s and worked with vendor agreements and contracts

Confidential, Nottingham, Maryland

Logistics Analyst

Responsibilities:

• Handled desktop equipment requests for Testing Accommodations tickets (candidates needing special testing accommodations)
• Created Access database and documentation to track assigned desktop and peripheral equipment
• Integrated Access database with inventory control program along with Remedy ticketing system
• Delivered 6 month project in 3 months, under budget with all milestones met and stakeholder signoff

Confidential, Baltimore, Maryland

Director

Responsibilities:

• Lead technical resource for project to convert legacy business into the digital age
• Lead matrix team of production engineers in conversion processes to upgrade all hardware (desktop and server) and digital media
• Successfully organized and partnered with employees to do new performance review procedures
• Developed internal workflow processes which modernized and streamlined overall business efficiency by estimated 45%
• Oversaw advertiser billing integration to online billing model which decreased payout lag from 2 weeks to 2 days

Confidential, Baltimore, Maryland

Functional Analyst III

Responsibilities:

• Primary contact on projects assigned by Director and Associate Commissioner level management for all activities that dealt with National Network Services (DNNSO) throughout the agency
• Procedure Development - Lead in the development of procedures for existing and new processes and projects to increase efficiency for delivering change management reports to Change Management Team
• Problem Management - Documented and tracked outages and break fix reports using Remedy ticketing system to decrease Mean Time To Repair (MTTR) for all Call Intake Analysts (CIA’s)
• Problem Escalation - Monitored and observed problem escalation procedures to ensure guidelines for escalation procedures were followed and escalated to DNNSO management on a weekly basis

Confidential, Alexandria, Virginia

Sr. Services Manager

Responsibilities:

• Facilitated and managed medium to large scale client installations and onboardings
• Coordinated Security Operations Center (SOC) engineering with client-facing technical contacts to deploy security and IDS/ IDP devices on the Symantec Managed Security Services (MSS) network
• Delivered After Action Reports (AAR) documentation to C level management to better meet SLA commitments and exceed customer service expectations
• Performed performance reviews of network analysts and engineers

Confidential, Baltimore, Maryland

Information Security Analyst II

Responsibilities:

• Implemented Policies, Standards, Procedures and Guidance across the organization for various components of the technology architecture (e. Confidential ., Access Management, LAN/ WAN, remote access, Internet, Identity Verification, operating systems, database, etc.)
• Developed Security requirements to ascertain associated risks and provide guidance on reducing such risks to exceed acceptable levels
• Delivered risk assessments to reduce exposure of various business units
• Created and delivered security presentations to business units that helped mitigate corporate financial losses by 5-7%
• Developed and maintained collaboration with business customers to create solution-based options that fostered better relations with the consumer community

Confidential

Information Security & Control Analyst/Network Security Administrator

Responsibilities:

• Lead project team in standing up of University Data Center for Security Incident Response
• Created Office of InfoSec responsible for IT security/ service delivery that drove new security initiatives that significantly decreased information vulnerabilities
• Point Of Contact (POC) for change and patch management documentation and delivery
• Managed project to define and maintain university security policies and procedures