SUMMARY:

• Created collaborative, high performing software development teams, often geographically dispersed, in matrixed organizations that met or exceeded commitments to the business. Individuals and organizations were consistently motivated to grow through coaching and mentoring, organizational process improvement, objective setting, development plans and formal performance reviews.
• Fostered strong partnerships between the business and technology leadership together to collaborate on shared definitions of desired system capabilities, the underlying hardware/software infrastructure, and the supporting roadmaps (development plan) to deliver the solution.
• Complete fluency in the Software Development Life Cycle (SDLC) as well as Waterfall, Agile (SCRUM and Paired), IT Lean methodologies.
• Experience across diverse business and technology sectors, enabled fast ramp - up and adoption of technical solutions of the highest possible quality, on time, and with exceptional customer feedback.
• Coordinated with appropriate stakeholders throughout the entire SDLC process, driving consensus and decision-making with business and IT stakeholders.
• Successfully managed a multitude of IT suppliers. Have expertise in creating, negotiating and implementing updates and upgrades to packaged solutions.

PROFESSIONAL EXPERIENCE:

Confidential, San Ramon, CA

Principal Consultant

Responsibilities:

• Established Project Management as a Service (PMaaS) in a complex, matrixed environment for a challenging client.
• Hired, coached, and motivated to grow a “new team” of Program Managers and Project Controllers.
• Provided leadership required to quickly transform a group of inexperienced individuals (e.g. several recent graduates) to a high performing Project Management team through empowering, coaching and mentoring, organizational process improvement, objective setting, development plans and formal performance reviews.
• Created a collaborative partnership between team members and stakeholders.
• Assured an understanding of the business strategic context, organizational goals, business objectives and client needs, then defined/framed and managed initiatives to ensure maximum value delivered to client. Instituted client communications, and processes required to assure delivery quality and drive continuous improvement (e.g. Phase Retrospectives). Developed and implemented a monthly project scorecard and project reviews focused on project schedule, financials, risks/mitigations and issues. Implemented a formal quarterly customer scorecard/feedback process to drive open communications and continuous improvement.
• Partnering with Confidential and other third - party partners, delivered on project portfolio comprised of Security Systems (cyber and physical), Data Analytics, Digital Content Management, Knowledge Management System, Customer Relationship Management, and the upgrading and moving of enterprise solutions to the Cloud (Azure).
• Pro-actively developed key client relationships ensuring budget management, client invoicing and billing. Working closely with client Procurement, PMO Managers, IT Managers and Third Party IT Management implemented a balanced engagement scorecard w/metrics focused on engagement health, resource utilization and a reconciled engagement project roadmap.

Confidential, Beaverton, OR

Senior Technical Program Manager

Responsibilities:

• Partnered with customers to provide technology leadership related to system architecture and solution implementation.
• Responsible for understanding the strategic context and business needs of customers, then defining and managing initiatives, roadmaps, and feature sets to ensure maximum value is quickly delivered to customers.

Confidential, Portland, OR

Senior Technology/Software Development Strategy Manager

Responsibilities:

• Organizational Leadership: Hired, coached, and inspired to grow Project Managers, System Analysts, DBAs, and Developers through objective setting, development plans and formal performance reviews. Provided the leadership required to quickly transform individual contributors into high performing Agile teams through coaching and mentoring, and organizational process improvement.
• Portfolio Management: Collaborated with business partners, System Architects and external solution suppliers in the development and implementation of capability, delivery and technology roadmaps in support of 35 medical systems.
• Enterprise Solution Delivery: Led multi-site Agile development teams in the design, development (COTS, Java and .NET), integration and delivery of enterprise health care management and cost stewardship systems and their related maintenance.
• IT Service Management: Instituted operational accountability via the implementation of ITIL ITSM (Incident and Problem Management) for a portfolio of 35 medical systems.
• Produced a 90% reduction in incidents open more than 30 days through ownership, comprehensive documentation, monitoring, team member cross-training and development.
• Initiative Leadership: Led the ICD-10 (the International Statistical Classification of Diseases and Related Health Problems) remediation plan for all medical applications to meet the government imposed 2013 deadline. Led HEDIS (Healthcare Effectiveness Data and Information Set) technical implementation reducing data processing time by 40% by driving the implementation of the appropriate processes and hardware solution.

Confidential, Beaverton, OR

Senior IT Enterprise Applications Manager

Responsibilities:

• Organizational Leadership: Established an Enterprise Operations team of Business Analyst, System Analysts and Software Engineers responsible for enhancing and supporting Providence Health’s Enterprise Resource Planning (ERP) System (i.e. Lawson) and all Electronic Data Interchange (EDI). Provided leadership required to quickly transform a group of individuals from different organizations to a high performing team through coaching and mentoring, organizational process improvement, objective setting, development plans and formal performance reviews. Stakeholders included 1st Level Support, Finance, Accounting, Payroll, Human Resources and Supply Chain organizations.
• Operations and Service Management: Led implementation of Incident and Problem Management, 24/7 on-call support, high-priority incidents reviews with a focus on incident clarification, remediation of operational deficiencies and incident root cause elimination. Continuously improved ERP operational efficiency by implementing an ITIL ITSM service desk/knowledge base (with 110 KPI articles created for the initial deployment) which resulted in Self-help and 1st level support enablement which reduce staff by 30%.
• Enterprise Communications: Enhanced client organization engagement and satisfaction through implementing proactive communication processes including Weekly Status Reports and Monthly Reviews focused on key metrics including organizational health, resource utilization, time to issue resolution, issue backlog and enhancement roadmap.

Confidential, Beaverton, OR

Senior IT Applications Manager

Responsibilities:

• Organizational Leadership: In support of Nike’s then $13B/year B2B business (direct sales, retailers, and distributors), led a multi-disciplinary, high performing technology team responsible for e-commerce app development (Oracle, Java and .NET), database operations (Oracle/SQL), UNIX and Windows platform systems engineering, software release management, and 24/7 global operations.
• Global Outsource: Created Nike’s B2B outsourcing strategic direction, keys performance indicators (KPIs) metrics, negotiating and implementing a global, cost-effective ITIL ITSM Service Management Incident Management process for production support and technical operations ($2.5M spend). Result was 24/7 support, halved incident time-to-resolution, and slashed the average incident backlog from 160 to 10.
• Global Supplier Management: Established and managed all onshore/offshore B2B IT supplier relationships (including Infosys and Cognizant, system hosting via ACS and EDS, application and system support via Wipro, and development staff augmentation).

Confidential, Hillsboro, OR

Senior Ebusiness Engineering and Enterprise Software Applications Development Manager

Responsibilities:

• Established and led several multi-site high performance teams of software engineers, application developers, SAs/BAs, quality assurance, PMs, and DBAs chartered with analyzing global processes and systems and replacing them with enterprise-wide solutions.
• Responsible for annual Capital and Expense budgets in excess of 20 M. Work with cross-functional teams to ensure that the systems provided the most effective and comprehensive capabilities and services possible to the users.
• Delivered approximately 160 CMMI-compliant releases of custom-developed (Java, .NET, ASP, C, C++, C#), database (Oracle, MS SQL Server) and commercial off-the-shelf (COTS) software solutions with a >95% on-time rate with exceptional customer feedback.
• Global Enterprise Solution Delivery: Led the IT Service Management (ITSM) engineering and development team, delivering global enterprise Asset, Incident, Problem, Configuration, Change, Release and Service-level management capabilities. Enabled Confidential to be the first corporation to exceed one billion dollars in B2B e-commerce by leading the delivery a complex enterprise digital document/content management system (ECM Documentum).
• Developed and implemented roadmaps for Confidential Customer Support, Sales & Marketing Channel Operations and IT Service Management organizations.
• Led partnering Confidential engineering staff with PeopleSoft Consulting and Hexaware Technologies, efficiently converted multiple legacy customer support and product warranty management tools into a global, 11-language, web-based, call-center- and customer-facing ERP platform atop PeopleSoft CRM, Analytics, and Portal.
• Created a culture of continuous skill growth.
• Developed and implemented a “Year Round Employee Performance Management” system.
• Used a post-release performance survey, performance meetings, and organization-wide mentoring. Increased overall performance by continually “raising the bar”.
• Incorporated SDLC, Waterfall, Agile SCRUM and XP methods (co-location, paired programming, and test-driven development) frameworks, leading to quicker releases and a 30% increase in job satisfaction.

Confidential

Senior Software Engineer

Responsibilities:

• Designed, developed and implemented several multi-tier client server and web application software solutions that enabled manufacturing process and business automation.
• Led the implementation of the Manufacturing Integrated Quality System across five system factories.
• Accomplished and results-oriented leader with a breadth of experience in multifarious leadership roles establishing clear organizational and technology strategy to deliver enterprise solutions for software and hi-tech industries. Built, developed and managed high performing cross functional and cross geo organizations to lead change and transformation. Expert in all phases of life cycles from initial feasibility analysis and conceptual design through implementation and enhancement. Adept in crisis management, trouble-shooting, problem-solving, and vendor contracts negotiating.
• Built and managed hi-performing teams by developing trusting relationships, empowerment and leading by example of persistence, integrity, professionalism, and a “team first” mindset. Developed individuals and teams by being creative, setting challenging, measureable, and achievable goals.
• Extensive experience in delivering enterprise solutions across various line of businesses in healthcare, customer relationships and support (Knowledge Management, CRM, ITSM/ITIL), sales and marketing manufacturing (analytics, automation, quality) and MRP/ERP (EDI, human resources, supply chain, finance, payroll).