SUMMARY:

• Motivated professional wif 10+ years’ experience in teh Healthcare industry which includes Medical Device (Radiography), Pharmacovigilance, IT Project Management Coordination/Analyst (PMO), supporting teh delivery of new and existing products and business enhancements.
• Scrum Master / Operations Management / Project Coordinator/ Project Scheduling / Capacity and Resource Planning / SAP / ARIBA Spend Management / Clarity / Vendor Management / CRM / Client Services Account Manager / Plainview / Project Cost Workbooks / Qlikview / Financial Analyst / Data Analyst / Microsoft Office / Microsoft Project /Visio / IBM Rational Tools - RRC/RTC / ISO 9001

PROFESSIONAL EXPERIENCE

Confidential, Durham, NC

Senior IT Project Coordinator

Responsibilities:

• Provided support on teh Blue Cross Blue Shield of North Carolina PMO Financial Planning & Analysis Office. Tracked project budgets Produced Authorization Letters after E3C (Steering) Council meetings. Work wif Project managers wif vendor and shared resources estimates for upcoming gate reviews. Tracked project cycles/ stages from Discovery, Solution Scoping, Delivery, Warranty to project closeout. Tracked project status reports for both Enterprise and Fast Track projects.

Confidential, NC

Project Management Officer

Responsibilities:

• Provided IT Project support for teh Workforce Strategy Program at Credit Suisse. Created monthly cost plans as well as program financial summaries for teh global program. Facilitated Steering committee meetings and well as Fortnightly and Program administration meetings. Updated teh overall program status report from milestones generated from teh subprojects. Maintained Financials using teh Clarity OnePMM tool. Maintained program’s SharePoint site.

Confidential, Raleigh, NC

Senior IT Project Analyst

Responsibilities:

• Provided Data Analyst and financial project support on multiple Evergreening Portfolios for BB&T bank. Work closely wif Test Managers and teh IT Support teams on analyzing legacy platform applications to determine which applications to be grouped and validated to move to teh new F5 platform.
• Tracked teh project delivery, exceptions, constraints and work arounds. Generated reports to support teh business to include, utilization, project status, project estimates vs actuals, resource requests for clarity, determined at-risk and resource allocation decisions.
• Maintained teh Project Cost Workbooks across multiple projects. Reconciled invoices wif Ariba wif Clarity reports to determine project cost spend for teh month.
• Monitored project budgets and reviewed project expenses to determine whether allocated funds/hours are spent as specified. Completed project cost analysis on a weekly and monthly basis for each project.
• Worked wif PMO Support Office to prepare budgets and cost application for latest business development. Communicated regularly wif teh management team to keep them well informed of project status. Worked closely wif Project Manager
• Executive team, teh LOB, and vendors throughout teh entire project gates. Maintained project documents in MS SharePoint. Performed other duties as assigned by teh Sr. Project Management team.

Confidential, Durham, NC

Senior IT Project Coordinator

Responsibilities:

• Provided support on teh Blue Cross Blue Shield of North Carolina NCTIO project for both Agile and Waterfall teams. Facilitated budget and finance activities wif stakeholders. Assisted wif product backlog, and tracked action items projects. Primary project manager for teh project's resource allocation tool, Plainview Enterprise for seven different project teams. Managed contractors and vendor allocation resources and managed teh 4.3 million dollar budget. Maintained teh agile team’s velocity and burn down charts. Prioritize and maintain teh IRAD log and communicated issues, risks, and downstream impacts in weekly project collaboration meetings, along wif capturing recommendations for possible solutions. Documented current processes to begin process improvements through discussions wifin teh teams and internal customers for efficiency. Facilitated change control triage in preparation of change request. Updated velocity charts in sprint planning. Updated teh velocity charts in sprint planning all project members wif deadline information and ensure dat projects are completed wifin allocated deadlines. Worked closely wif teh Workplace Resource team by closely managing assigned floor plans for allocated resources for teh Information Delivery and Information and Analytics Management teams.

Confidential, Morrisville, NC

Safety Administrator

Responsibilities:

• Responsible for coordinating and performing SAE and AE reconciliation triage in PPD internal and client databases. Primarily responsible for Document and Record Control processes.
• Good working knowledge GCP/ICH Guidelines and FDA regulations. Quality review of cases entered for consistency and accuracy. Follow up wif teh incident reporter and/or associated Health Care Professional.
• Coded adverse events and assisted wif study narratives according to client standards. Assisted wif preparation and review of regulatory reports.
• Review literature articles/abstracts and processed Adverse Event reports from those artifacts per program and regulatory requirements. Maintain knowledge and understanding of PPD and client-provided SOPs and current regulations.

Confidential, Cary, NC

Installation/Modification Project Manager

Responsibilities:

• Primary project manager for mechanical installations of major radiology equipment. Managed field service resources for Siemens Angiography and Oncology modalities.
• Maintained teh installation project plan for equipment shipping from teh factory and teh mechanical installation through teh execution stage to customer handoff. Responsible for FDA readiness reports on demand.
• Ensured teh proper SAP Incidents were created as per process and work scope. Ensured dat teh proper resource allocations for teh Installation were assigned and triaged based teh modality of teh equipment.
• Communicated back to teh customers and stakeholders on any special contract conditions, SLA's and factory modifications.
• Responsible for making sure dat all engineers were supplied wif all of teh necessary tools/ equipment including building specs, project forms, sales configurations, divert documents, license files, helium requirements (if needed) and test equipment.
• Updated project status wif teh customers, teh Line of Business and Regional VP’s.

Confidential, Cary, NC

Customer Service Manager

Responsibilities:

• Managed a staff of 35 Customer Care and Direct Sales Coordinators. After-hours/Weekend on-call rotation for Manager On-Duty for teh support center.
• Facilitated open communications between teh Customer Care group and field personnel (CSE's/Area Service Managers, Sales Managers and Zone VP's). Actively monitored teh performance management process for subordinate staff and implemented
• Performance Improvement Plans and or other corrective actions as necessary. Analyzed customer advocate trends from customer surveys and 'Voice of teh Customer Forums. Regularly monitored and measured
• Customer Satisfaction levels and take appropriate corrective actions as needed. Maintained individual Balanced Scorecards for teh department in addition to Managed teh customer call back process for teh business.
• Delivered year-end performance evaluations (roundtables) for direct reports and created plans and career goals for teh upcoming year. Evaluated resumes, conducted interviews and made hiring decision for new employees and transfers.
• Managed teh department budget and business plans for our functional area. me was successfully reduced overtime, and overruns from 27% to 4%.