PROFESSIONAL SUMMARY:

• ITIL certified professional with 12+ years total IT experience in the field of Business/Data Analysis, ETL design, Data Integration, Data Governance and Data migration across multiple domains.
• 4 years of strong agile methodology experience as Team Lead and Iteration Manager
• Excellent leadership and interpersonal skills.
• Strong experience in Business and Data Analysis, Data profiling, and Data Mapping using Informatica Data Quality (IDQ)
• Strong experience in Data Quality and Data Stewardship
• Development Manager of Data Migration team including Business Analysts, Developers and Testers
• Ability to collaborate with peers in both, business, and technical areas, to deliver optimal business process solutions, in line with corporate priorities
• Experience working with full Software Development Life Cycle.
• Experienced in developing accurate business process requirements for Banks, Insurance and Credit Recovery industries.
• Good experience of Data warehouse and in Data Modeling with expertise in creating Star & Snow - Flake Schemas, FACT and Dimensions Tables, Physical and Logical Data Modeling using Erwin.
• Functioned as Business Analyst and Project Lead/Manager, responsible for eliciting and gathering requirements from key stakeholders, developing functional use cases, modeling using UML, and conducting end-user training.
• Experience creating requirements documents that meet business objectives.
• Excellent communicator focused on customer service.
• Having application testing experience with working knowledge of automatic testing tools like Cucumber
• Experience in infrastructure support and implementation.
• Proven ability to produce accurate work within strict time constraints while managing multiple projects
• Attained ITIL in 2008 and CCNA certifications in 2003

TECHNICAL SKILLS

Operating System: Windows NT/XP/Vista/7, Mac OS, Linux (Red hat), Windows 2000, 2003, 2008 servers

Applications: MS Visio, Word, Power Point, Excel, MS Project

IT Tools/Technology: Rational Requirements Composer (RRC), Rational Team Concert (RTC), RubyMine, SVN, Teradata, ESDM, Agile Methodology, SQL, HTML, MS Access, StarUML, Visual Paradigm, IBM MDM, Informatica Data Quality (IDQ)

Banking/ERP Applications: Postilion Realtime ( ATM Application), Postcard, SSF, Finacle, Equinox, BASIS, Great Plains Budgeting module

Detailed knowledge: of Software Development Life Cycle (SDLC) and UML modeling techniques Desktop installation, configuration and repairs

PROFESSIONAL EXPERIENCE:

Confidential

Senior Data Analyst/Development Manager

Responsibilities:

• Responsible for performing Data Profiling in the source systems in order to ensure quality data migration to the target system
• Led Data Mapping exercise from over 200 Source systems to a Target system
• Developed Data Stewardship process for the Data Governance profession for the enterprise
• Performed Webservice design for real-time interface integration
• Performed Data warehouse Data Remediation design analysis/design
• Responsible for coordinating Code Review and design
• Data Requirements gathering and Elicitation
• Key Requirements for Marketing Analytics data migration from MCM to ARM (Aprimo Relationship Management) system.
• Acted as the liaison between the technical team and the business teams in defining interface specifications for ETL and Webservices
• Participated in all phases of the product development lifecycle starting with Requirements Analysis, and progressing through Functional Design, System Development, Testing and System Implementation and technical support.
• Coordinated Standup Meetings for the Agile Development Team
• Acted as the liaison between the technical team and the business teams in defining interface specifications and data migration for data warehouse projects.
• Performed Project Management role for interface development projects including ETLs, Webservice, etc.
• Participated in all phases of the product development lifecycle starting with Requirements Analysis, and progressing through Functional Design, System Development, Testing, System Implementation and technical support.

Confidential

Project Manager/Business Analyst

Responsibilities:

• Acted as the liaison between the technical team and the sales/operation team for all electronic banking solutions.
• Participated in all phases of the product development lifecycle starting with Requirements Analysis, and progressing through Functional Design, System Development, Testing and System Implementation and technical support
• Responsible for managing all electronic banking projects from project initiation stage to go-live stage.
• Responsible for the implementation of Multi-Choice/Standard Bank real-time payment software platform, an online platform that provides online real time payment value for all payments made by cable TV subscribers at the bank branches, web sites, ATM and other electronic channels.
• Responsible for designing electronic banking solutions such as airline electronic ticketing solution. The software was developed using .NET and runs MS SQL (backend) on SQLServer.
• Participated in the development of an online payment solution for a book store that is focused on both retail and wholesale sales confidential
• Contributed to new release of Standard Bank Global Solution (online payment solution). This runs on a Java platform and it is accessible to customers through thin client technology instead of the http
• Developed project plan along with all stakeholders and ensured strict adherence to the project plan. Utilized MS Project for planning and tracking activities.
• Ensured all stakeholders met regularly to discuss project status and circulated minutes of meetings and JAD sessions
• Provided weekly project update to the global head office in South Africa.
• Ensured profitability analysis on all projects before project initiation stage (Great Plains Budgeting).
• Ensured that customized solutions went through proper software testing and ensured they accurately met the requirements of the clients.
• Created reports to monitor and demonstrate the need for product changes and enhancements.
• Developed and provided technical coaching and mentoring to corporate employees (training and development).

Environment: Windows 2003, SQL, SQLServer, UML, exposure to Java and .net for design and management functions, MS Project for project plan and tracking, Great Plains for budgeting.

Confidential

System/Business Analyst

Responsibilities:

• Implemented network applications for system backup of transaction journal and images from Automated Teller Machines (ATM).
• Installed system software and assisted with in-house software development rollout.
• Served as product liaison and worked with other departments and or third party vendors to solve technical issues as needed.
• Responsible for the design of a web-based solution for monitoring over 200 Automated Teller Machines (ATMs) across the country. The application connects to the Postilion SQL database and provides a grid format of the status of the ATMs.
• Supported corporate personnel with overall desktop issues and network troubleshooting.
• Implemented a customized electronic fund transfer solution to improve electronic banking.
• Supported and implemented e-business transaction between the organization and its clients.
• Served as support in implementing internet banking solutions for retail clients.
• Participated in team projects to enhance quality and efficiency of support on the e-banking network.

Confidential

Electronic Fund Transfer Engineer

Responsibilities:

• Responsible for installing business solutions and serving as client support.
• Served as Automated Teller Machine Engineer responsible for supply, sales and installation of ATM.
• Served as a sales and support contact for electronic transfer business solution product known as Postilion.
• Recommended, supported and communicated technical service policies for products supported by the engineering team.
• Responsible for installing and configuring a Local Area Network (LAN) for the organization.
• Implemented and maintained dial-up internet and radio frequency identification (RFID) solutions.
• Installed and configured Wide Area Network (WAN) using the Digital Subscribers Line (DSL, ADSL, SDSL,).
• Supported corporate personnel with desktop issues and network troubleshooting.