SUMMARY

• Performance oriented IT manager with 20 years of experience in implementing and managing complex software architecture systems.
• Varied industry experience including transportation, real estate, mortgage loan servicing, fixed income (bonds) securities, and B2C e - commerce websites.
• Leverage business acumen, technical expertise, and analytical skills to maximize productivity, while forming cohesive team environment.
• Skilled at assessing operational, technological, and performance related challenges, developing action plans that have resulted in bottom line profits.
• Well-organized, result-oriented individual, with proven ability to implement standards, procedures, and processes that improve business functionality.

TECHNICAL SKILLS

Business Intelligence: Power BI, SharePoint, MS Analysis and Reporting Services, SSIS ETL, Azure Data Lake, Google Analytics, Cognos, Tableau

CRM: Microsoft Dynamics CRM

Cloud Services: Azure-based web-hosting, MS SQL DB, VM, Blob Storage, SharePoint, and WordPress

Databases: MS SQL Server, Oracle, MySQL

Web & Windows: MS .NET, ASP.NET, C#, VB.NET

PROFESSIONAL EXPERIENCE

Confidential, San Diego, CA

Global Product Manager

Responsibilities:

• Transformed regular teams into high performing cross functional teams based on clarity of vision and unity of purpose.
• Managed client engagement through coordination between customers, TMS software partner, product development team, and sales & marketing vertical regarding product features, resources, and go-to-market timelines.
• Communicated and negotiated with product stakeholders spread globally across five different time zones.
• Built multi-tenant product architecture by successfully implementing Amazon AWS cloud strategy utilizing Compute, Storage, Network & Content Delivery, Customer Engagement, Database, Security, and Identity services.
• Launched commercial web based ERP financial accounting SaaS solution, enabling real-time monitoring of customer and vendor financial data transactions.
• Led development of cloud based TMS data integration connectors with the ability to complete fast, and secure transactions for account receivables/ payables, general ledger, and ACH payments.
• Successfully utilized agile methodologies for on-time, on-resource, on-budget development and delivery of high quality products.
• Created internal and customer-facing marketing presentations, and participated in various sales activities on current customers and new prospects.

Confidential, Pomona, CA

Technical Project Manager

Responsibilities:

• Implemented strategic BI roadmap through execution of BI strategy, business & IT collaboration, architecture & delivery, and documentation & training.
• Managed purchase, sales, and finance modules using Microsoft Dynamics AX ERP system.
• Managed BI and CRM projects, leading team of developers and stakeholders through software development lifecycle (SDLC) phases in agile environment.
• Increased prospect-to-buyer conversion ratio by 5% on CRM digital leads by effectively transitioning them to community sales representatives using improved lead response-time processes.
• Executed internet facing deployment of customized Microsoft Dynamics CRM for sales and customer service business areas, using workflows and plugins.
• Prioritized product backlog, developed epics and user stories, and executed delivery plans.
• Managed user feedback for planned release iterations to enhance the user experience.
• Cultivated partnerships and alliances with third party vendors and other external stakeholders, implementing and managing cross-domain information exchange and application integrations.
• Developed project’s cost benefit analysis based on current state capabilities, strategic business imperatives, and IT roadmap.
• Documented project progress, identifying inefficiencies, recommending solutions, and facilitating implementation of recommended management practices.
• Increased BI user adoption through implementation of COE (center of excellence) organizational structure, and consistent communication.
• Managed project governance policies based on resource costs, capacity planning, and effort estimation.
• Worked with production support team to improve communication for the upcoming software releases.
• Managed Azure cloud strategy for predictive analytics on prospect’s social media interactions and website traffic using Google Analytics and Azure Data Lake architecture.
• Implemented SharePoint portal to host interactive dashboards, visualizations, multidimensional analytics, and self-service reporting using SQL Server DB, SSAS (Analysis Services), SSRS (Reporting Services), and Power BI.
• Eliminated informational silos through creation of enterprise data management ETL architecture by implementing acquisition, integration, and dimension data layers.
• Stratified business users as strategic, power-users, and field-staff across functional areas to better structure role-based security within data warehouse presentation layer.
• Reduced carrying cost using inventory optimization based on spend analysis, order and invoice management, and construction lead times.
• Generated savings of $5 million in operational costs based on variable contribution and market research analytics.
• Defined metrics and KPIs, delivering analytical insights across sales, finance, and customer service verticals using multi-dimensional OLAP cubes.
• Facilitated IT best practices, and SOX compliance in accordance with regulatory requirements.

Confidential, New York City, NY

Software Architect

Responsibilities:

• Developed and deployed performance improvement strategies using Transact SQL.
• Configured .NET application to manage user session, application settings, compilation options, and security.

Confidential, Princeton, NJ

Software Developer

Responsibilities:

• Cultivated excellent client relationships, developing and implementing customized goals and requirements.
• Upgraded existing applications to .NET environment from legacy ASP-based site architecture, developing database schema, procedures, and triggers using Oracle PL/SQL.
• Optimized catalog search engine based to customized product attributes.
• Implemented B2C shopping cart, and checkout process using payment gateways.