SUMMARY:

• Quality Improvement Life Cycle and the analytical tools of Industrial Engineering provide me with a knowledge foundation for process understanding and improvement.
• Coupled with an MBA in Finance & Marketing and Project Management experience, (PMI/PMP) and leadership, I am poised to help deliver business and technology process excellence. To accomplish that
• I am seeking a client facing position in the technology industry that maximizes my process improvement, project management and customer management skills.
• 10+ years Project Management: Software Implementation, Application Development and Process Improvement. (SDLC - Waterfall / Agile; Six Sigma - DMAIC, DMADV).
• 5+ years Business Analysis. (Workflow/Process Mapping, Bus. Req. Documents, Use Cases, Test Scripts, UAT, Reporting).
• 5+ years Banking / Financial Services Industry.
• 10+ years MS Project, 5+ yrs VISIO, 5+ yrs SharePoint.
• 15+ years solving complex business problems/processes.
• Experienced Relationship Manager / Negotiator.
• Confident Leader, Teacher & Motivator.
• Effective Communicator (Speaking / Writing / Presenting).
• Excellent at Documentation / Project Tracking.
• Self-Managed, Self-Motivated.
• Highly Organized and Creative.
• Diverse background with vast toolset.

PROFESSIONAL EXPERIENCE:

Sr. Project Manager

Confidential - Charlotte, NC

Responsibilities:

• Utilized PMI principles to plan and manage detailed project schedules for Online Gift Card Redemption project allowing customers to use Belk issued gift cards as tender on Belk.com and Content Acquisition Request System (CARS) Enhancements project allowing business users to manage website content. Led team of on-shore and off-shore vendor Development and Test teams in support of Belk Business teams to minimize project risk, resolve project issues and ensure project success.
• CARS Enhancements became the first Belk eCommerce IT project to be delivered on time and with zero defects at release.

Sr. Project Manager

Confidential - Charlotte, NC

Responsibilities:

• Utilized Confidential EPM and employed Agile strategies to plan, manage and execute detailed project plans for delivery of Phase 3 application. Project finished under budget and ahead of dependent project (Phase 1) schedule.
• Developed Detailed Business Requirements Document format for Phase 3 (and adopted by Phase 1) resulting in decreased test script preparation time and improved development quality (<5% found defects in Rd 1 testing).

Sr. Project Manager

Confidential- Fort Mill, SC

Responsibilities:

• Developed project estimation toolset and prepared and presented proposals for application development.
• Developed application requirements toolset and wrote requirements for .NET business application software.
• Developed PM tool set and managed resources/budget/schedule to deliver 50% more enhancements in 25% less time.
• Authored marketing d Confidential sheets for all service and application offerings.

Sr. Business Analyst

Confidential - Charlotte, NC

Responsibilities:

• Authored M3’s Agreement/Statement of Work documents to reduce sales agreement preparation time by 75%, ensure standardization of offerings proposed and maximize margin on fixed-price engagements.
• Facilitated process improvement to increase efficiency in both Sales and Operational processes. Process mapped Customer Support requirements using Visio and ITIL standards to develop functional specifications and improvements to Pivotal CRM ticketing tool. Employed Agile/Scrum software development methodology and SharePoint documentation.

Project Management Leader

Confidential - Charlotte, NC

Responsibilities:

• Established and fully documented Software Implementation / Project Management Methodology including all PM tools and project deliverables for a start-up, eProcurement, software company. Methodology (built with best practices from PMI PMBOK, Oracle AIM and Ernst & Young) employment increased project management efficiency 50% and project success 93%, ensured project profitability and provided the sales team with tools and knowledge of the implementation process enabling greater sales success.
• Managed implementation of ProcureIT software for Signature Flight Support and The Sanger (Healthcare) Clinic.

Project Manager

Confidential - Charlotte, NC

Responsibilities:

• Developed plan for and managed a multi-million dollar, multi-vendor, financial portal (ecommerce) implementation project serving the banking industry. Directly managed team of network technology specialists and worked with software application team to meet deadlines. Project funded by nation's sixth largest banking institution (First Union National Bank) and became the largest project in the institution's history to be completed on time and within budget.

Confidential

Industrial Engineer

Responsibilities:

• Planned and implemented plant-wide Statistical Process Control and other process improvement programs for a porcelain manufacturing facility (Challenger, Pageland). Programs eliminated recurring average monthly losses of $100,000 within six months turning a long-time cost center into a profit center.
• Re-engineered plant layout for steam turbine manufacturing facility (Westinghouse, Charlotte) to optimize product flow resulting in the elimination of overtime expense and realized cost savings of $2.2 million annually.
• Earned (Caterpillar) a patent for designing Push Rod retention ring eliminating thousands of dollars in warranty and assembly related costs.
• Designed and implemented plant layout and product flow for (Sundstrand) four aircraft component assembly support areas within a 100,000 ft2 facility over a five month period as part of a four year facility modernization program.