HR BPO Operations Manager Resume Charlotte, NC - Hire IT People

OBJECTIVE

To secure a career using my education and experience that allows for professional growth and development within Human Resources.

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

HR BPO Operations Manager

Responsibilities:

Operations Lead through Business process, Implementation and integration of Workday for Confidential . Worked with client through requirements and testing to ensure appropriate requirements were captured and tested prior to the go - live date.
As the Operations Lead I was responsible for all of the HCM functions which include but not limited to (Change Job, Hire, Change Org, Termination, Severance, and various other functions).
Drives Change for related improvements and ability to understand impact of issue across domains and ensure resolution. Manages Change request such as Divestitures, Mergers, and Acquisitions that generate approx. $200 - 500K revenue per year. Works with client to document changes.
Work within a multi-client environment providing critical business decisions to each client to assist with improving current processes. We have taken the customized Severance Transaction page created specifically for Confidential within the PeopleSoft application and have used this page to improve the way other clients implement their severance process. This process generated additional revenue of approximately $300K just for Confidential to implement.
Manages associates and assist with career development. Responsible for assisting employee with Performance and Development plans that coincide with the company’s goals. Responsible for working with employees to understand current capacity and where additional assignments can be aligned.
Process owner for Divestitures, Mergers & Acquisitions. Responsible for ensuring that Divested employees are terminated in the system and ensuring they are paid appropriately out of the system. Work directly with the client on receiving this population and coordinating timing of when to execute these terminations. For Mergers/Acquisition, I ensure employees are transferred or hired onto our system and are not negatively impacted during the Merger/Acquisition. Key stakeholder in weekly calls with client lead over all M&A Activities.

Confidential, Charlotte, NC

Team Lead

Responsibilities:

Responsible for identification of Issues. Drives Change for related improvements. Ability to understand impact of issue across domains and ensure resolution
Work within a multi-client environment providing critical business decisions to each client to assist with improving current processes
Supervises the work of 15-20 associates and look for ways to develop associates to get to the next level
Researches and documents the overall process related to projects and ongoing delivery ensuring all systems have been identified and integration points documented
Assist in managing project for Mergers & Acquisitions along with Project Manager
Lead process improvements for existing processes and supports creation of new processes and partner with client teams on trends analysis
Participates in meetings to discuss issues identified and impact on service delivery
Represents domain in meeting with other teams/domains to develop/refine process execution

Confidential, Charlotte, NC

Payroll Delivery Analyst

Responsibilities:

Subject Matter Expert for the LOA Domain for which I provide understanding of LOA’s role with other domains processes
Looks for ways to process improve our current processes
Documents overall process related to projects and ongoing delivery ensuring all systems have been identified
Write and execute test scripts for Testing using HPQC
Worked on Special projects team to help the development of internal systems (BOUI) and the SOP for this system.
Attend weekly client meetings and provide updates to client on outstanding issues that need to be resolved
Researches any outstanding issues and deliver appropriate results with full understanding of issue and how to resolve

Confidential, Charlotte, NC

Payroll Analyst

Responsibilities:

Work with managers to accurately account for time used for FMLA as well as State Leave Laws
Execution and documentation of operational controls to ensure accuracy of delivery
Create and update Standard Operating Procedures(SOP) to ensure that guidelines for processing are clearly outlined
Run/Edit Queries and analyze data produced from Queries using PLSQL Developer
Resolution of exception transactions originating from an automated tool including but not limited to PeopleSoft table maintenance, security administration, data quality oversight/follow up, root cause analysis, implementation and delivery of enhanced reporting/controls.
Perform data analysis by understanding trends and recommending solutions to management

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Hr Bpo Operations Manager Resume

Charlotte, NC

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