SUMMARY

• Total 10+ years IT experience with 8+ IT Business Analyst/Consultant with solid understanding of SDLC using Waterfall and Agile development methodologies.
• Consistently met or exceeded ambitious, result - oriented project performance metrics.
• Analytical and methodical approach to problem-solving, identifying root causes and taking corrective actions to meet long-term business and system requirement objectives.
• Experienced in interacting successfully with CXO level professionals in Enterprise/ Mid-Market accounts as a “Trusted Advisor” and in positioning a value proposition.
• Expert knowledge of Confidential licensing, products and developer cloud services, e.g. Azure
• Expertise in organizing and coordinating various project meetings, e.g. such as Business meetings, brain storming sessions, cross team meetings and Request for Change (RFC) or Chang Request (CR) processes.
• Articulate and persuasive oral, written communication skills and an effective cross team facilitator.
• Demonstrated Project/Program management skills - timelines, budgets, ROI strategies and successful execution.

TECHNICAL SKILLS

BPM Tools and Technology: BPMN Standards by OMG; MS Visio 2010, UML, irise

Testing Tools: HP QTP, HP Quality Center, HP ALM, ATDD

Change Management Tools: Rational Requisite Pro, Rational Clear Quest, Rational Team Concert, Confidential TFS, JIRA, Rally, Clarity, Zendesk

CRM Tools: Salesforce, MS Dynamics CRM, Sugar, Siebel

Licensing Software Asset Management: Confidential Volume Licensing, MS Systems Center, Software Asset Management, Snow, Crayon, Flexera

PROFESSIONAL EXPERIENCE

Confidential - Scottsdale, AZ

Agile SCRUM Product Owner/Manager

Responsibilities:

• Create, maintain, prioritize and groom the Product Backlog. Write User Stories and define release and Sprint goals.
• Communicate continuously with the Scrum Team and Stakeholders for realistic and attainable expectations for the Product Release.
• Managed the Scrum process and ensured the team adhered to good Agile development principles. Well versed in the Agile Manifesto. Helped the Scrum Team by removing impediments and external distraction. Facilitated meetings, Sprint planning, retrospective, review and daily Stand-ups.
• Negotiated with Scrum Master on Sprint planning to balance desired delivery with Dev Team’s recommendations for successful delivery expectations.
• Ensured proper project and/or product documentation is created and updated as needed.
• Assisted the QA team in defining acceptance criteria and cataloging Defects and prioritizing them with the Dev team.
• Play a crucial part in the team retrospective in helping to drive improvements across the team.
• Managed the Cloud based Product Beta Release program with external customers and stakeholders. Captured/catalogued beta feedback from customers and created User Stories for new feature adds/change requests and bug fixes.
• Lead User Acceptance testing for all new features and responsible for prior approval for all new features prior to acceptance into production.
• Facilitated additional team activities, e.g. created and drove a standards committee for UI/UX Designs, Platform initiatives.

Confidential - Bellevue, WA

Technical Account Manager

Responsibilities:

• Instrumental in growing CDW reseller sales of the Confidential product(s) line by 35% and facilitated a marketing program to drive increased product sell through.
• Managed a $7mm CDW sales pipeline and increased pipeline revenue by 28% via various LAR marketing programs.
• Attended and facilitated onsite reseller training's of Confidential NAS products with CDW sales offices at various US locations.
• Attended reseller customer product trade shows to drive additional business and raise Confidential NAS brand awareness.
• Drove customer/reseller technical conversations and product positioning per the appropriate solution required.

Confidential - Seattle, WA

Responsibilities:

• Worked closely with client IT teams to analyze IT and corporate system requirements, technology needs and their resources in order to plan IT projects and fulfill client expectations.
• Drove an upgrade adoption/migration from Windows 7 and 8 to Windows 10. Implemented a roadmap to drive Windows Mobile and Android/IOS app support and adoption for mobile application development.
• Launched a project to off load server demand to a hybrid Cloud solution, thus reducing IT costs by 38% and IT support human capital requirements by 19%.
• Worked with IT vendors on achieving cost reductions on software licensing and hardware requirements which resulted in a $75K savings on software licensing and hardware through consolidation efforts.
• Improved software asset management and rectified software short fall liability exposures throughout the IT enterprise.
• Helped drive CRM (Salesforce) adoption and implementation to drive corporate revenue and customer satisfaction. Launched a project that provided CRM portability to a mobile app platform on Windows Mobile, Android and IOS devices.
• Facilitated rollout of desktop applications in the cloud to include Office365, OneDrive for Business, Skype for business server, SharePoint.

Confidential

Software Asset Manager Consultant

Responsibilities:

• Delivered consulting and advisory services in monitoring software license compliance and asset management.
• Effective utilization of a “Trusted Advisor” sales approach in order to drive new client software asset engagement opportunities
• Managed the quarterly audit cycle of license inventory on Confidential, Oracle product licensing.
• Successfully implemented customer SAM programs that drove an increase in software utilization by 25% and impacting ROI by 30% and drove savings of $75,000 on average in software reallocation.
• Assisted in software licensing contract negotiations, consolidations and educated customer on legalities surrounding software usage rights and responsibilities.

Confidential - Seattle, WA

Business Development Manager

Responsibilities:

• Negotiated revenue share forfeit & designed exclusivity commitments App Vendors for this highly visible marketing vehicle.
• Experienced in selling to CXO level customers in Enterprise/ Mid-Market accounts as a “Trusted Advisor” and in positioning the Confidential value proposition and partner monetization opportunities.
• Knowledgeable in the Confidential Appstore Developer Agreement and IAP (In App Purchase) offerings resulting in 23% increase in app revenue.
• Analyzed, researched and reported competitive data intelligence to track trending mobile Apps and Vendor rankings in the marketplace, e.g. Apple iTunes, Google Play.

Confidential - Auburn, WA

Software Licensing Executive

Responsibilities:

• Skilled at positioning and developing an ROI analysis for customers surrounding the Confidential Enterprise Agreement.
• Successfully uncovered services and Software Asset Management (SAM) sales opportunities and scoped the customer’s needs to ensure proper engagement with Confidential engineers. Created effective in-depth SAM proposals.
• Educated internal Confidential Account Execs on the importance of the Software Asset Management program (SAM).
• Took leadership role in educating the Software Licensing Exec team on effective teaming with Confidential field personnel and use of discovery tools, i.e. Netcraft to identify server versions on corporate websites.

Confidential - Redmond, WA

Technical Account Mgr.

Responsibilities:

• Successfully sold over $1.2MM in net new annual revenue services agreements with leading national major ISV’s, i.e. Juniper Networks, BancTec, SCO, Global 360, Apple, Roche Pharmaceuticals, etc.
• .As a TAM, scoped/priced product development opportunities, facilitated the management of Dev Team engagements across various high level ISV’s.
• Monitored ISV product testing in Confidential test labs, e.g. Smoke Test, Scalability thresholds, Security reviews, Code Reviews. Facilitated ISV product roadmap reviews and recommendations.
• Managed and drove a $20MM annual MS licensing quota with enterprise level accounts, e.g. 2,500> desktops.
• Facilitated Large Account Reseller relationships in driving Confidential Volume Licensing agreements revenue.
• Drove sales to exceed $20mm annual quota and covered the entire Confidential product stack including Dynamics ERP & CRM.
• Exceeded MS Enterprise Services ISV Partner Advantage agreement revenue attainment by 112%.