SUMMARY:

Dedicated Bilingual Human Resource Professional with more than ten years of experience managing a full spectrum of human resource programs, including implementations, benefits, and development, payroll, and compensation. As an agile, highly collaborative HR leader with international acquisition experience, I move broad - scale global initiatives forward. Considered an approachable human resources leader, I bring proven success in executives, managers and staff, realigning business strategy and implementing software and employee plans to boost morale, performance and retention amid constant change. A proven track record of significant improvements in learning processes, productivity, quality, and customer satisfaction while reducing costs, lowering turnover, and maintaining a positive work environment. dynamic leader, strategic thinker and decision-maker.

AREAS OF EXPERTISE:

• Human Resources
• Implementations
• Compensation
• Benefits Administration
• Talent & Performance Management
• & Knowledge Development
• Payroll Administration
• Project Implementation
• Project Management
• Union Dispute and Resolution
• Workday
• Data Analysis & Transformation
• Business Analysis
• E-Learning Initiatives
• Cornerstone
• HRIS
• Oracle
• SAP
• Safety Policies and Procedures
• PeopleSoft
• Taleo Systems
• Salesforce
• Systems Development Life Cycle
• Recruiting
• Strategic Workforce Planning
• Change Management
• Supply Chain
• Risk Management
• Global Communication proficiency

EXPERIENCE:

Confidential

Global HR/HRIS Operations Manager

Responsibilities:

• Aligned the strategic priorities of the HR Operations team.
• Implemented Cornerstone globally for performance management
• Provided planning, leadership, project management, oversight, and support for all HR systems
• Identified opportunities to improve operational efficiency and effectiveness of the HR Operations.
• Managed 5 employees globally
• Designed, developed and communicated a Business Performance Incentive plan, for over 1,000 employees in North-America, which resulted in increased earnings to the business and payouts to employees.
• Lead a team to design, develop and implement a web-based employee satisfaction survey across North-America,
• Managed Human Resources activities and developed strategies that supported the company in achieving its overall business objectives.
• Responsible for coordination and administration of Base, Bonus and Long-term Incentive programs by checking reports, providing system testing, and communicating important systems and program information to managers.
• Orchestrated company-wide off-cycle compensation process, targeting critical talent for bonuses, base salary increases, and other incentives to ensure retention of top employees.
• Contributed directly to strategic business decisions.
• Upgraded PeopleSoft globally
• Monitored activities of assigned IT controls to ensure compliance with internal policies and procedures including monthly, quarterly and annual account and activity reviews
• Coached managers on the process of evaluating employees, setting goals, conducting objective performance reviews, and recognizing and ing performance to improve productivity
• Handled employee terminations, grievance and other difficult situations in a sensitive, fair and respectful manner, working closely with legal counsel, supervisors and management
• Developed job profiles and source candidates from major job boards
• Implemented Applicant Tracking System
• Revised outdated handbook and NDA’s
• Planned and developed on-the-job programs for line employees and career development programs for managers with a focus on retaining existing talent and reducing employee turnover

Confidential, Houston, TX/Seattle, WA

HR Consultant

Responsibilities:

• Designed, evaluated and modified benefits and compensation policies to ensure that programs are current, competitive and in compliance with legal requirements
• Managed and directed 3 employees
• Provided planning, leadership, project management, oversight, and support for all HR systems
• Implemented 4 HCM modules
• Wrote queries in Peoplesoft to extract the data and move into Workday
• Conceptualized, developed, and disseminated user guides, learning manuals, and other course materials
• Structured work, framed issues, and produced analyses that answered complex business questions
• Created and rolled out to all functional areas and provided train-the-trainer to internal and external customers
• Advised managers on market trends and compensation policies and procedures.
• Priced new and existing job families based on internal equity and market survey data, ensuring competitiveness while remaining in line with department focus.
• Created pay structures (sales, geographic differentials, specialty groups).
• Provided to users, prepared materials and guidelines, and assisted users in HR, Benefits, and Compensation
• Performed Unit testing, System integrated testing and assisted User acceptance testing at various stages of development and prepared testing reports and test data.
• Ensured systems, modules and reports were in compliance with all state and federal requirements
• Created and executed test cases for multiple projects
• Worked with IT, managing all HRIS operations, identifying roles, developing project structure and designing new objectives.
• Identified requirements and implementing them into programs.
• Handled all IT and HR project team with HRIS technical issues.
• Streamlined reporting process/procedures reducing processing time
• Researched best practices and used them in all programs.
• Aligned new learning development and solutions with the company's strategic goals.

Confidential, Houston, TX

Global HRIS Manager

Responsibilities:

• Part of the Executive Steering Committee with the implementation of SAP to GSAP
• Wrote queries in Peoplesoft to extract the data and move into GSAP
• Managed 10 employees
• Delivered unique virtual classes and trained others to use virtual meeting platforms
• Super user and administrator for major multi-level learning management system (Content, Catalog, People, Performance, System administrator)
• Played a vital role as LMS administrator; adult learning theory expert; and facilitator and professional in the design, development, and delivery of instructor-led, virtual, online, and blended programs
• Global experience with benefits, polices, and procedures in Canada, UK, and US
• Created 3 MI (Management Information) Global databases through Microsoft Excel.
• Produced Monthly CAR reports (Compliance Action Register).
• Conducted Union avoidance and for logistics and distribution management.
• Developed and delivered communication material for the DS-One/Streamline global standardization programs.
• Provided system analysis, design, development and deployment of BI applications.
• Worked directly with customers, employees, analysts and vendors to develop, articulate, and document a project approach.
• Ensured content and design consistency in HR department website.
• Collaborated with IT to develop and maintain HRIS tools utilized for recruitment.
• Trained administrative support in proper methods and procedures with HRIS.
• Reviewed all plans for changes in HRIS
• Designed and implemented programs for different departments;
• Utilized presentation software and incorporated Power Point presentations,
• Developed manuals presentations and videos on numerous topics.
• Prepared weekly P&L reports, set midyear/yearly budgets with senior management and analyzed restaurant sales and profitability

Confidential, Houston, TX

Director of Human Resources

Responsibilities:

• Implemented HR and Payroll system
• Drove the continuous personal improvement and of both leadership and non-leadership employees reducing turnover by 10%.
• Made recommendations and developed guidelines on salary structure adjustments and new hire compensation. Function as a strategic partner to drive key HR initiatives.
• Counseled employees and managers on performance standards and employee relation issues.
• Assisted line management in managing day-to-day employee issues; implement policies, procedures, or programs while adapting operations to accommodate different business practices.
• Advised and consulted for new company compliance, new technology deployments
• Conducted reviews and document results based on defined controls and standards
• Identified and implemented numerous ideas to streamline processes to include: centralizing key HR functions (staffing,, and payroll) for different sites, uploading large data files versus individual data entry, and automating metrics and reporting, resulting in a substantial cost savings.
• Developed manuals presentations and videos on numerous topics.
• Prepared weekly P&L reports, set midyear/yearly budgets with senior management and analyzed restaurant sales and profitability
• Upgraded talent by strong recruiting and employee referral program. Eliminated unwanted voluntary attrition.
• Resulted in increased market share in a down economy.
• Identified market place salary lag in field engineering and developed strategy to adjust to the market. Restructured job profiles that retained and attracted technical talent in the service.
• Met critical business skill demands lacking in the organization
• Revised job performance review process, job descriptions. Implemented employee of the month, and supervisor . Successfully negotiated reduction in health care costs.